Verint Open Platform 2026: Benefits, Features & Pricing

Verint Open Platform is a cloud-based customer engagement platform designed to enhance automation and leverage AI in contact centers. It is used by organizations across industries such as banking, insurance, public sector, retail, and telecommunications to improve customer experiences while managing operational costs. The platform enables contact centers to adopt data-driven processes without requiring changes to existing infrastructure.

The platform includes Verint Da Vinci AI, which combines generative AI with commercial, customer-provided, and proprietary models to create specialized bots for contact centers. Its open architecture supports integration with systems such as voice call ACD and CRM solutions. Businesses can implement components incrementally, avoiding the need for a complete system overhaul. It supports communication channels such as phone, chat, email, SMS, and social media, with unified customer data management.

Workforce engagement management features include forecasting, automated scheduling, and real-time adherence monitoring to optimize staffing. A centralized data hub integrates customer interaction data to train AI bots and provide insights across the orga...