YourCX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

YourCX

5.0

(2)

Pricing

Starting at $100.00 per month

About YourCX

YourCX is a research, survey, voice of customer (VoC), and customer experience (CX) analytics platform designed to help organizations understand not only what customers say, but also why they behave the way they do. The platform combines customer feedback, behavioral data, and business context into a single analytical environment that supports data-driven decision-making at scale.

YourCX enables organizations to collect customer feedback across multiple digital touchpoints, including websites, e-commerce platforms, applications, email, QR codes, SMS, and transactional journeys. The platform supports CX metrics such as NPS, CSAT, and CES, as well as fully customizable surveys triggered by specific user behaviors or business events. Feedback can be enriched with contextual metadata such as traffic source, device type, customer segment, order ID, or campaign parameters.

Unlike traditional survey tools, YourCX integrates feedback data with behavioral and analytical signals. The platform analyzes user journeys, events, and conversion paths alongside survey responses, enabling teams to identify correlations between experience, behavior, and business outcomes. Built-in NLP mechanisms au...

YourCX Screenshots

YourCX Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

flat rate, per month

Plan includes:

Surveys
Analytics
Reporting

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YourCX Features

Popular features found in Data Analysis
Data Discovery
Data Visualization
Natural Language Search
Predictive Analytics
Query Builder
Storytelling
More features of YourCX
Ad hoc Reporting
AI Copilot
Alerts/Notifications
API
Dashboard
Data Import/Export
Data Mapping
Drag & Drop
Generative AI
Multiple Data Sources
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Self-service Analytics
Sentiment Analysis
Third-Party Integrations
Widgets

YourCX Integrations

Google Analytics 360

CUX

Zapier

Clarity

YourCX User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used YourCX and would like to share your experience with others?

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed January 2026

Transforming Customer Feedback into Clear Actionable Intelligence

My overall experience with YourCX has been positive and it has quickly become a trusted component of our feedback strategy. The platform makes it incredibly easy to capture the voice of the customer at critical touchpoints whether it is a quick website intercept or a detailed survey following a product use. Beyond the technology the quality of customer support has been refreshing because they act more like partners than traditional vendors providing prompt and helpful guidance whenever we want to optimize our research methodology.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most important aspect of YourCX is the balance it strikes between analytical power and an interface. As someone coming from a background in complex data intelligence I appreciate how the platform removes the friction typically associated with launching research. The onboarding process was fast allowing us to deploy website surveys and product feedback loops almost immediately without needing significant help from our technical teams. The AI capabilities are a true helpful feature because they handle the heavy lifting of processing thousands of open-ended responses by automatically identifying trends and sentiment. This saves our team countless hours and allows us to focus on the strategic implications of the feedback rather than getting lost in manual data cleaning.

Cons:

While the platform is great at the core use cases of customer experience and product research there are moments where more highly specialized visualization options would be a great addition for very complex data sets. However the team is clearly committed to constant improvement and any small gaps in the standard reporting features are usually addressed through their support. It is not so much a flaw as it is a desire to see even more of their innovative AI-driven features expanded into every corner of the dashboard. Given the speed at which they iterate I expect these minor wishlist items will be addressed in future updates as the platform continues to evolve alongside the needs of CX managers.

Reasons for choosing YourCX

YourCX is cheaper, has much better customer support and is more usable

Verified

Reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Effective conversion-focused CX analytics for B2B

YourCX significantly improved how we work on B2B e-commerce conversion. Before, our data was fragmented and hard to translate into product decisions. Now we have a consistent view of the funnel and clear guidance on what to fix first.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

YourCX gave us a single, clear view of the end-to-end purchase journey - from product listing pages to product detail pages, cart, and checkout. The analytics and dashboards help us identify where users drop off and why (missing information, unclear steps, unnecessary complexity), which speeds up prioritization and delivery of UX fixes. Reporting is straightforward and easy to present to stakeholders across product, marketing, and sales. Customer support is fast, hands-on, and focused on practical recommendations.

Cons:

Panel could look more modern, some parts feel slightly outdated visually (though honestly that “retro” style is coming back), but it doesn’t affect the product’s usefulness or results.

Showing 1 - 2 of 2 Reviews