Smart Hotel 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Smart Hotel

4.0

(20)

Pricing

Pricing available upon request

About Smart Hotel

Smart Hotel offers a hotel property management solution suitable for a wide variety of industry verticals like corporate hotels, resorts, retreats, wilderness lodges and marinas. It offers tools to manage central reservations, housekeeping, guest relationships, maintenance and club activities.

Key features include online booking engine, reservations with built-in yield management, confirmations, check-ins, registration cards, check-outs, guest folios, housekeeping and maintenance. The Internet booking module is commission-free and the third-party billing offers unlimited folios per reservation.

It integrates seamlessly with third-party accounting systems like QuickBooks and Sage. The built-in point of sale feature is suitable for both retail and table service, has touchscreen menus on non-proprietary hardware. And the custom reporting can support needs like transport manifests or meal plan reports.

Smart Hotel offers multi-property functionality that replicates guest profiles among properties so agents can welcome back a guest that has stayed at a sister property. It offers both on-premise and cloud-based deployment models.

Smart Hotel Screenshots

Smart Hotel Pricing and Plans

Starting price: $500.00

Free Trial

Free Version

Basic

$500.00

No plan information available

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Smart Hotel Features

Features of Smart Hotel
Accounting
Booking Management
Built-in Accounting
Catering Management
Communication Management
Credit Card Processing
CRM
Customer History
Customizable Reports
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Promotions Management
Rate Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Reviews Management
Single Property
Spa/Activity Management
Third-Party Integrations

Smart Hotel Integrations

Dynamics 365 Business Central

Booker

Sage CRM

Acumatica Cloud ERP

QuickBooks Online Advanced

Smart Hotel User Reviews

Overall Rating

4.0

Ratings Breakdown

30%

50%

15%

Secondary Ratings

Ease of Use

3.8

Value for money

4.4

Customer support

4.8

Functionality

4.3

Daniel P.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Easy to manage the Hotel Operational Daily

As front Office I will like to use it, Because is uder friendly and simple

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

East to use. even when i use it at the first time, and i able to use it in a week after training. They has feature from front office till back office.

Cons:

Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else.

Belinda R.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Smart Reservations System

The software interacts with our accounting program Adagio so that has been a big plus.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like

Cons:

The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account.

Reasons for choosing Smart Hotel

Smart is a Canadian company, the support fees and staff are great and the interaction of the two software programs was a plus.

Reasons for switching to Smart Hotel

The interaction with our accounting program

Kira M.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

SH & NMA

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great.

Cons:

Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window.

Nancy C.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Customization of the SmartHotel system

I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Cons:

Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings.

Patricia B.

Used unspecified for unspecified

Review source

Reviewed July 2010

Highly Recommended with 1 suggestion.

Ratings Breakdown

Ease of use

Customer support

Pros:

1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem. 2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment. 3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.

Cons:

If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.

Dede R.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Smart Hotel Software

The benefits of having a software program out weigh paper bookings by far a lot less errors and able to book rooms in advance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to load this program and to make reservations

Cons:

When you want to go to the day you are actually on it will take you to the previous day example if it was November 22 and I wanted to go to the date on the program I have to go to the previous day to get the correct date

Russell M.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Best customer service

Our online bookings have increased. Our customers enjoy the ease of the booking and the check in process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at smart hotel will answer your call anytime! [SENSITIVE CONTENT HIDDEN] and the team are so knowledgeabve and helpful. They have always been able to solve any issues.

Cons:

Not a thing. Works great! Have had little to no issues.

Carly N.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Med-Inn Hotel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly & simple. Color coded chart on control reservation screen

Cons:

Would like the option of entering the zip and the city/state pops up. Would like a dual option when entering housekeeping status (i.e. - vacant & clean/ vacant & occupied); with computer giving a flag if there is a discrepancy.

Marnie G.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Smart Hotel for heli skiing

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It can be customized to meet our needs. Support staff are very good, have an excellent understanding of the system, and can help to determine the best way to fit our needs. We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use.

Cons:

It is complicated and some aspects are not very intuitive. There is quite a steep learning curve to be able to use this software.

Dane A.

Used unspecified for unspecified

Review source

Reviewed July 2010

Bloated and very Unstable

This program has a long way to go. When someone says "it should have..." it should not be thrown in front of everyones eyes. For such an unstable program, time should be spent on cleaning out what already exists.

Ratings Breakdown

Ease of use

Customer support

Pros:

Many Features Great Control Screen I like how everything opens in there own process, but should be tabbed

Cons:

Reservations take too many steps and too many ways to do it, therefor very slow. Program stalls many times a day. Some reservations don't save properly when adding rooms making for a huge headache later. The user interface is cluttered with no option of eliminating features. Training is very extensive rendering the program useless for seasonal operations. Web interface creates unallocated reservations that if not checked for regularly will result in overbooking. Objects don't move with reservations, pain when adjusting dates. Payments don't always default to paying guest in the open reservation Does not show all outstanding folios. Stalls when viewing GL's Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing. Objects show on all reservation confirmations. Deposits include objects Agents and extra guests should not print when printing registration cards.

Vendor Response

This property no longer uses our software. This was a farewell flame.

Replied May 2019

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