SnapSupport 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SnapSupport

4.3

(4)

Pricing

Starting at $25.00 per month

About SnapSupport

SnapSupport is a web-based equipment maintenance solution designed to help businesses across various industry verticals, including telecom, manufacturing, life sciences, semiconductor, utilities, medical devices, mining and healthcare. Key features include work order management, mobile access, maintenance scheduling, job management, file sharing and real-time chat.

Teams using SnapSupport can offer help documentation, FAQ, user manuals, videos and other support materials proactively to customers, and predict potential issues. Issues reported by customers are automatically routed to the representative best qualified to handle specific issues. Additionally, unattended tasks are escalated to the right contact within the organization, ensuring efficient resolution of issues.

SnapSupport offers Java and Android SDKs, facilitating integration with existing systems or websites. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.

Pricing is available on monthly subscription and support is extended via email and an online inquiry form.

SnapSupport Screenshots

SnapSupport Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

per feature, per month

No plan information available

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SnapSupport Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of SnapSupport
Chat/Messaging
Collaboration Tools
CRM
Customizable Templates
Dispatch Management
File Sharing
Job Management
Maintenance Scheduling
Real-Time Chat
Real-Time Data
Real-Time Notifications
Real-Time Updates
Scheduling
Screen Sharing
Session Recording
Support Ticket Management
Third-Party Integrations
Troubleshooting
Video Support
Workflow Management
Work Order Management

SnapSupport Integrations

Salesforce Sales Cloud

SAP Business One

SnapSupport User Reviews

Overall Rating

4.3

Ratings Breakdown

25%

75%

Secondary Ratings

Ease of Use

4.8

Value for money

4.3

Customer support

4.3

Functionality

4.3

Have you used SnapSupport and would like to share your experience with others?

Sakthi Ragunathan N.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 2 years

Reviewed April 2019

SnapSupport - A must for a Field Service environment

SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance. The new AI feature is interesting. Overall a productive application and a real value for money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy customization according to your environment. Swift response on support requests

Cons:

Android application could be more better.

Steve R.

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

SnapSupport Review

SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.

Cons:

The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.

Paul M.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 12 months

Reviewed April 2019

revieew so fat

good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

allows field techs to upload in real time completed work in a template to be saved in PDF form. works on all platforms The development team is helpful and quick to respond to issues

Cons:

pdfs don't save with a title of the Document the chat function is clunky alerts don't always work cant generate PDFs from the mobile app issues with crashing and freezing during at end of uploads

Ahmed E.

Used weekly for less than 2 years

Review source

Reviewed July 2018

We use the snapsupport platform to handle support & troubleshooting for our ongoing projects.