ScreenConnect 2026: Benefits, Features & Pricing

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Overview
User Interface
Pros and Cons
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

ScreenConnect

4.7

(1894)

Pricing

Starting at $30.00 per month

About ScreenConnect

ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ScreenConnect is available on an annual subscription basis that includes support via phone.

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ScreenConnect User Interface

Popular ScreenConnect Alternatives

Main Product

ScreenConnect

4.7

(1894)

Ratings Breakdown

4.58Ease of use
4.59Value for money
4.44Customer support
4.55Functionality

Pricing

Starting at $30.00 per month

Get Price

Alternative Product

TeamViewer

4.6

(11616)

Ratings Breakdown

4.61Ease of use
4.37Value for money
4.30Customer support
4.56Functionality

Pricing

Starting at $24.90 per month

Get Price

Alternative Product

Zoho Assist

4.7

(1355)

Ratings Breakdown

4.71Ease of use
4.69Value for money
4.61Customer support
4.63Functionality

Pricing

Starting at ₹480.00 per month

Get Price

Alternative Product

AnyDesk

4.6

(1775)

Ratings Breakdown

4.68Ease of use
4.52Value for money
4.25Customer support
4.50Functionality

Pricing

Starting at €22.90 per month

Get Price

Alternative Product

Slack

4.7

(24020)

Ratings Breakdown

4.61Ease of use
4.55Value for money
4.43Customer support
4.56Functionality

Pricing

Starting at $8.75 per month

Get Price

Alternative Product

Iperius Remote

4.3

(227)

Ratings Breakdown

4.44Ease of use
4.48Value for money
4.17Customer support
4.17Functionality

Pricing

Starting at €8.39 per month

Get Price

ScreenConnect Pros and Cons

We analyzed 1,894 verified reviews for ScreenConnect to find out what actual users really think.

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Comprehensive Remote Support Tools

ConnectWise ScreenConnect streamlines remote access with multi-monitor support, secure connections, and cross-platform compatibility. It enables IT teams to manage, troubleshoot, and assist users efficiently from anywhere, reducing on-site visits and offering features like backstage access, chat, and remote commands for effective support.

ScreenConnect Pricing and Plans

Starting price: $30.00 per month

Free Trial

Free Version

Remote Support One

$30.00

flat rate, per month

Plan includes:

1 Session Limit
10 Unattended Access Agents
Remote meetings
Brand & Customization
File Transfer
Remote Printing
Remote Toolbox
Remote Support
Mobile Technician Support

Remote Support Standard

$45.00

flat rate, per month

Plan includes:

Up to 3 Sessions Per Tech
Unlimited Unattended Access Agents
Expanded Chat Options
Remote Command Line
Wake-on-LAN
VoIP Audio for Meetings, Support & Access Sessions
Support iOS and Android Mobile Guest Clients

Remote Support Premium

$55.00

flat rate, per month

Plan includes:

Up to 10 Sessions Per Tech
Video Auditing
Report Generator
Remote Diagnostics Toolkit
ConnectWise View

Remote Unattended Access

$33.00

flat rate, per month

Plan includes:

Remote Access
Remote Command Line
Wake-on-LAN
Host Chat
Logon Session Switching
Sound Capture
VoIP
Backstage Host Commands

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ScreenConnect Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of ScreenConnect
Access Management
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Annotations
API
Attendee Management
Authentication
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Customizable Branding
Customizable Reports
Dashboard
Data Import/Export
Data Security
Desktop Virtualization
Diagnostics Tools
Diagnostic Tools
Discussions/Forums
Email Management
Email Reminders
File Management
File Sharing
File Transfer
Help Desk Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Monitor Access
Presentation Streaming
Projections
Queue Management
Recording
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduling
Search
Search/Filter
Self Service Portal
Session Recording
Session Transfer
SSL Security
Surveys & Feedback
Task Management
Third-Party Integrations
Troubleshooting
Two-Factor Authentication
Unattended Access
User Management
Video Chat
Video Conferencing

ScreenConnect Integrations

Passportal

Freshdesk

ConnectWise PSA

ConnectWise Automate

Acronis Cyber Backup

Zendesk Suite

See all 9 integrations

ScreenConnect User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.4

Functionality

4.5

Jimmy Dean H.

Verified reviewer

Building Materials

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

ConnectWISE - A WISE Choice!

Very positive experience with this software. It's very stable and only requires a thin agent to install, after that, it's easy to connect & provide quick efficient remote support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm currently managing 30 endpoints with ConnectWise. It's very easy & intuitive to use with a great interface & plenty of details per device.

Cons:

It was tricky at first to remotely navigate endpoints with multiple monitors, but once I got the hang of it, I had no issues with managing devices.

Ian B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Connect to Machines with Ease!

It has been very helpful to use the remote screenconnect tool to use to connect to users machines.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps to connect to remote machines very easily.

Cons:

The new versions have to be downloaded regularly.

Reasons for choosing ScreenConnect

We liked the functions on screenconnect better than Teamviewer.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Work great , fluid and full of features Love it

Cons:

Sometime it take client some time to come back online

Harmz S.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

THE perfect alternative to Anydesk or TeamViewer.

Great app, super easy to deploy. We had some follow up emails from our trial from someone at ConnectWise to check in which was a nice touch, and the whole process from start to finish was really really smooth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Cons:

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Reasons for choosing ScreenConnect

AnyDesk is great, however the ability to build your own app for your environment is the worst experience we've ever had. The build tool is slow, seems to forget half of the options you'd selected and unattended access was painful. I don't know who at AnyDesk signed off on the tool, but it needs to be removed.

Reasons for switching to ScreenConnect

Teamviewer became horrifically expensive when managing over 500 devices, to add an extra 500 was horrendous and they would only allow this if we renewed our contract for an additional 2 years. Managing the install via Intune of Teamviewer has become a massive chore too - some devices for some reason fail to load the app which is annoying when trying to remotely manage and support users.

nathan t.

Verified reviewer

Computer Networking

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Robust access software any IT pro should have.

Overall my experience with Screen Connect has been very positive. It is my go-to when I need to remotely manage devices. I love its robust capabilities, and the price is very competitive with other software's that don't have as many features. Customer support is unmatched as well and they are always willing to take care of any issues with the software itself.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users. The ability to view all screens, deploy scripts, and transfer files is always a bonus. Directing users to the remote support page is easy with a quick link or a added as a clickable on your website. Installing access on machines is as easy as clicking a button. No need for all the extra stuff that comes with other RMM's. This has definitely taken our customer support to another level.

Cons:

Sometimes it can be a bit hard for older users to find and run downloads. Theres lots of pop ups the users have to accept before a connection is established. This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

A great tool for our team

Overall, we're generally satisfied. It’s made managing remote support for our clients much easier and more efficient. The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout. I’d definitely recommend it to other MSPs looking for a solid, professional remote support solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ConnectWise ScreenConnect is highly reliable for us. Not only that, it’s fast, and makes remote support easy for our us as well as our customers. More importantly, it's super easy to deploy and roll out to all our clients’ devices.

Cons:

There are frequent updates, so our sys admin has to keep it up to date regularly and occasionally, there can be a bit of lag when connecting to Macs or when using high-resolution monitors.

Michael S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Great RMM tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the ability to remotely connect to our clients along with the ease of use and features that the product offers.

Cons:

There really aren't any cons to using the software. We just wish that we would have moved to it sooner.

Mattia P.

Verified reviewer

Food Production

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Very good tool for remote support

Good technical support and active community, advanced security, and many convenient advanced features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement.

Cons:

The price is a little high compared to other competitors, but in my opinion it's justified. You have to get used to using it, it's not exactly intuitive, but you get used to it without any problems.

Matt I.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Best Remote Access Tool Ever

This is the best remote access tool. Nothing comes close. I have been using it for about twelve years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is fast and easy and flexible. Backstage is a killer feature. I can fix a lot of issues with disrupting the client.

Cons:

The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading.

Mark K.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Simple to use but super powerful

It's something we use on daily basis in my line of work. Its a very important tool for us. We use the software to gather information about our clients machines also very often.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How powerful it is. Gives us total control of the machine and is super easy for the customer to give us the access to their machine.

Cons:

The menu bar at the top can be a little annoying at times to use. But that's really the only thing I can think of.

Showing 1 - 10 of 1894 Reviews

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