Take Control 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Take Control

4.2

(22)

Pricing

Starting at $19.00 per month

About Take Control

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with our native app.

With N-able Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Take Control is lightweight and agile, providing a seamless and highly secure solution to efficiently support your clients and users.

The open system control console for your end client devices enables you to easily diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Easily pass sessions to other technicians to escalate tasks trans...

Take Control Screenshots

Take Control Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Basic

$19.00

per month

No plan information available

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Take Control Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Take Control
Access Controls/Permissions
Alerts/Notifications
API
Chat/Messaging
Customizable Branding
Dashboard
Diagnostic Tools
Drag & Drop
Email Management
File Sharing
File Transfer
Interaction Tracking
Live Chat
Real-Time Chat
Real-Time Monitoring
Remote Access/Control
Remote Support
Reporting/Analytics
Self Service Portal
Session Recording
Session Transfer
Support Ticket Management
Troubleshooting
Two-Way Audio & Video
Unattended Access
User Management
Video Chat

Take Control Integrations

N-sight RMM

Passportal

N-central

Take Control User Reviews

Overall Rating

4.2

Ratings Breakdown

45%

36%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.2

Functionality

4.1

Have you used Take Control and would like to share your experience with others?

Lucas B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Remote Access with everything you need and nothing you dont

A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works.

Cons:

Not much to be honest, N-Ables support can be an issue.

Reasons for switching to Take Control

It came integrated into N-Able RMM at the time and its was a welcome product

Patrick C.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Awesome Remote Control Software.

I am able to help the majority of my customers with Take Control which saves me time on the road going to my customers' place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of setup on both the Technician's computer and the Client's computers. I also like the "911" or New Session feature that allows me to send my customers to a website and download and setup temporary help sessions. The reporting function is very handy when it comes to billing.

Cons:

The one thing that I don't like is the software's inability to save screen size and position. I find that I am resizing my "Window" a lot. It is a small annoyance that I have been able to work with.

Reasons for switching to Take Control

Price and ease of use.

Patrick S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

A complete disappointment

Not a platform I would recommend as most aspects of the tool do not function well or at all. Basic user support needs can't be accomplished

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their platform is very easy to use and didn't experience any outages. The software didn't take up many system resources because it would often crash and not restart itself. The platform was very cheap and easily affordable.

Cons:

Their software would often stop functioning on an endpoint and not restart, even when the computer was restarted. The support team was not helpful and could not solve the problem. Their application had no way to handle UAC prompts making it impossible to install software or help with user requests.

Jaden G.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Great for remote management

I use this every single day and I have very little complaints about it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely

Cons:

Takes a bit to connect to the workstation even after the workstation has been turned on

Reasons for choosing Take Control

Ease of use

Reasons for switching to Take Control

Company acquisitions

Kane H.

Verified reviewer

Computer & Network Security

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed February 2023

Great product to help customers

It's great, I think it's an essential part of our day to day use to help customers as quickly and as best as we can

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

updates frequently so you're protected, allows you to just remote onto a customers pc so you can help them as quickly as possible.

Cons:

the two screen option is a bit difficult, as it could just show two screens if you've got 2 but it makes you have to switch between

Tyler F.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Quality service at a great price for small businesses

Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

Cons:

No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

Reasons for choosing Take Control

Pricing

Jacob J.

Verified reviewer

Law Practice

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Take Control Allows Me To Assist Users With Ease

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Take Control's Many Options to Execute Commands, Assist Users and Manage Updates are some of the best features they have to offer. But wait, there's more! The asset information provided by N-Able, like Disk Space, RAM Usage (And Slots!), CPU Usage, and Program Statistics are invaluable to helping find the root-cause of the problem at hand in a matter of moments in most cases. Remote Control has a wide variety of control options, physical KVM-like control, Command Line and Powershell execution as well as a built-in file browser make it perfect!

Cons:

I dislike the hiccups we occasionally have, sometimes the agent won't install properly, or the device won't populate for a little while, but that's not often enough to be a really big deal. Typically we just reinstall the agent and it fixes itself.

Doug E.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Solarwinds quality in remote support

As I do most of my work remotely this product has been steady and reliable in both maintenance and support of end users. I very happy with the product.

Ratings Breakdown

Ease of use

Functionality

Pros:

I had used LogMeIn Central for years, but the cost increased to an unaffordable price. I tried many different alternatives, but couldn't find a suitable product until I found Take Control. It has proven to be reliable and at a fraction of the cost of LogMeIn.

Cons:

I would like more features to include an msi package to push out in AD. The screen blanking feature has had issues, but has gotten better.

Reasons for switching to Take Control

Overall cost

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed January 2018

Not user friendly

None at all

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons:

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

Andrew H.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Take Control: Just Works

Awesome. Love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.

Cons:

It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

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