Lunchbox 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lunchbox

3.9

(7)

Pricing

Starting at $300.00 per month

About Lunchbox

Lunchbox is a cloud-based food delivery solution that enables restaurants to manage customer loyalty programs, online ordering, delivery, catering and more. Professionals can utilize the platform to gain visibility into sales data, automate marketing campaigns and create custom applications.

Key features of Lunchbox include menu management, omnichannel ordering, drip campaigns and sales analysis. It lets restaurants create and manage digital menus based on the availability of inventory on a centralized dashboard. Additionally, it provides artificial intelligence (AI)-enabled virtual assistant to help customers place orders based on past activities.

Lunchbox integrates with various third-party systems such as Toast, Square, Twilio, Facebook and more, which let restaurants streamline point-of-sale (POS), marketing and communication processes. The solution is available on monthly subscriptions and support is extended via online measures.

Lunchbox Screenshots

Lunchbox Pricing and Plans

Starting price: $300.00 per month

Free Trial

Free Version

Basic

$300.00

per month

No plan information available

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Lunchbox Features

Popular features found in Food Delivery
Delivery Tracking
Dispatch Management
Inventory Management
Kitchen/Menu Management
Loyalty Program
Mobile Access
Order Management
Reporting/Analytics
Routing
More features of Lunchbox
Accounting Integration
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Campaign Analytics
Campaign Management
Client Portal
Communication Management
Contact Database
Contact Management
CRM
Customer Activity Tracking
Customer Database
Customer History
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Reports
Data Import/Export
Delivery Management
Discount Management
Driver Management
Email Marketing
Food Delivery Dispatching
For Catering Businesses
For Restaurants
Gamification
Gift Card Management
Historical Reporting
Interactive Reports
Invoice Management
Live Tracking
Menu Builder
Mobile App
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Online Ordering
Order Processing
Order Tracking
Payment Processing
Performance Metrics
Point of Sale (POS)
Point of Sale (POS) Integration
Promotions Management
Proof of Delivery
Proposal Generation
QR Codes
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Recurring Orders
Reminders
Reporting & Statistics
Reviews Management
Rewards Management
Route Management
Route Optimization
Sales Reports
Sales Trend Analysis
Self Service Portal
SMS Marketing
SMS Messaging
Social Promotion
Third-Party Integrations
Transaction History

Lunchbox Integrations

Toast POS

Square Payments

Segment

Stripe

Meta for Business

Revel Systems

See all 9 integrations

Lunchbox User Reviews

Overall Rating

3.9

Ratings Breakdown

57%

14%

Secondary Ratings

Ease of Use

3.4

Value for money

3.3

Customer support

4.1

Functionality

3.6

Have you used Lunchbox and would like to share your experience with others?

Doug B.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

They understand restaurants

The company itself is positive - I believe they are hustling hard to make a product that helps us stand out in a crowded marketplace. Their people are tremendous, showing genuine care and actively working to find solutions to difficult problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lunchbox has a team that genuinely cares about independent restaurant's success, which is a rarity in modern software. They understand a lot of the challenges that face restaurants and are actively working on creating a system that will drive more revenue into the hands of operators. Specifically I would like to call out [sensitive content hidden], who were the lead on our transition to their platform - they were complete professionals and their hustle was out of this world.

Cons:

Their system can be tricky to navigate until you spend a fair amount of time with it. Additionally, they have two seperate admin dashboards which can be confusing, especially when training new team members

Reasons for choosing Lunchbox

Their people and their team truly care about independent restaurants and we felt like we would have the most support from their team.

Reasons for switching to Lunchbox

Lunchbox is slowly turning into an industry leader for first party online ordering and it's great to have a competitor to Toast and Olo.

Tony W.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Tacombi/Lunchbox

My 4 year relationship has been good and growing. I've seen the platform grow from 1.0 to 2.0 and like the new controls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support has been outstanding. The platform can have their quirks, but support needs to be great and being bale to get your answers relatively quickly.

Cons:

The opposite of the pros. At one point 1.0 was not working and support was lacking. The help desk chat box can be better. It should allow you to just move into a full screen.

Luke S.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

DO NOT USE LUNCHBOX!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. It is expensive, very hard to set up, mediocre as a platform, broke constantly in the beginning and they won't let me leave.

Cons:

This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.

Reasons for switching to Lunchbox

Go Parrot was purchased by square and we use toast so we had to change.

AHMED B.

Verified reviewer

Restaurants

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed February 2025

Great customer service

[sesitive content hidden] a great person to work with with a lot of patient. Thank you [sesitive content hidden]

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anytime you need them they are available.

Cons:

Advance in technology and always they have new ideas.

Alejandro H.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Alejandro Haro

Good ! We appreciate the support from [sensitive content hidden]

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The great Support we have received from [sensitive content hidden] ! [sensitive content hidden] has been a great support. He’s been available to help whenever needed and takes the time to check up on us. If he notices any issues, he ensures to reach out himself for solutions.

Cons:

A few glitches but we have been able to get most resolved.

Braedon J.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used weekly for free trial

Review source

Reviewed February 2025

Good app if you don't mind an upcharge