ChainDrive 2026: Benefits, Features & Pricing

POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!

We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct. We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did. OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to. In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best. Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.

We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.

manage business operation successfully in reasonable budget

Not overly impressed with the support post deployment. We were told there would be a second level of training for advanced reports and features once we had settled in and grown comfortable with the system. We have asked repeatedly for this next step in the training, but we were told it does not exist. Often times when we submit support emails, the person responding has not taken the time to read the content of the email. They call and ask us to tell them what's wrong. We always make sure to send detailed emails with an explanation of the issue, supported by screen shots.

Sorry I can't give you a better review, but we do have functional issues with the program and we have issues with your support desk. We often send complete backup information when we call support with an issue, but they never read our supporting documentation. This is a waste of our time to have to repeat ourselves and often it's harder to put into words what we can show in screen shots. Hoping for an improvement in your support department.

ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease. Keep up the good work!

It does what it's supposed to do without extra stuff added that we don't need

Not user friendly enough. No backup video training available or if there is, there is no link to it. Locks when printing in accounting functions. No easy access to simple reports.