Shipt 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Shipt

3.9

(10)

Pricing

Pricing available upon request

About Shipt

Shipt is a food delivery platform designed to help retail stores, shoppers and customers manage deliveries and online orders. Clients can view receipts and create custom orders by choosing items for multiple product categories such as pet supplies, electronics and furniture, among others.

Shipt allows shoppers to track their performance based on acceptance rate, on-time percentage and average rating, view tips/earnings per order and set up custom work orders using mobile applications. Additionally, customers can add notes to specific orders, change delivery address details and order items based on zip code.

Shipt's pricing is available on request and support is extended via live chat, FAQs, phone, email and other online measures.

Shipt Screenshots

Shipt Pricing and Plans

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Free Version

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Shipt Features

Popular features found in Food Delivery
Delivery Tracking
Dispatch Management
Inventory Management
Kitchen/Menu Management
Loyalty Program
Mobile Access
Order Management
Reporting/Analytics
Routing
More features of Shipt
Activity Tracking
Food Delivery Dispatching
Live Tracking
Location Tracking
Online Ordering
Real-Time Monitoring
Real-Time Updates
Reporting & Statistics

Shipt User Reviews

Overall Rating

3.9

Ratings Breakdown

20%

50%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

3.9

Customer support

4.0

Functionality

4.5

Have you used Shipt and would like to share your experience with others?

Irma J.

Verified reviewer

Music

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed December 2021

Great Service and product

It has been a great experience this far. They definitely show that they care. The customer service representatives and very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can order my groceries from where ever I am and have them delivered where ever. I love that I can easily stay in communication with my Shipt shopper. I also love that I can shop at several stores in town for what I need.

Cons:

I don’t like they bugs that the app has at times. Sometimes the data will not show up proper in the app. Also, sometimes there are system delays.

Crystal F.

Verified reviewer

Food & Beverages

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed July 2023

Shipt, I prefer it over InstaCart

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to choose stores in your community and shop.

Cons:

I know people who used food stamps and couldn't use it at the time I referred them.

Candace S.

Verified reviewer

Fishery

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Awesome tracking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love it. Tracking my packages on this app has been amazing. Its actually live time tracking.

Cons:

It seems getting ahold of customer service is hard.

Briauna T.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed September 2022

Shipt is my party go to

I had a great Shipt experience. I needed items for a gathering I was having but had so much to do that I did not have time to run around town finding items. That is when I came across Shipt. Shipt is partnered with Party City and I was able to get decor and food items delivered to my home in a short amount of time without even leaving the venue it was an absolute life saver. Thank you Shipt.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy order, delivery tracking, and delivered in hours

Cons:

Not too many stores I use but no real problem with the software.

Mike J.

Verified reviewer

Entertainment

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed May 2023

Shipt is only worth it if you order often

I tried Ship but I think it's mostly for bigger businesses or people who order often. It isn't available in many places near me so I wouldn't get a membership and it's just too expensive otherwise.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The store selections, fast and friendly services, and a good list of item make Shipt a good choice overall.

Cons:

Must have a membership otherwise you'll have to pay an expensive delivery fee. The biggest problem is that it's only available to order from in very select locations.

Reasons for switching to Shipt

Just tried them both out.

Blair P.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2022

As a shopper and a customer, it's a love/hate relationship

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

being able to place repeat orders if you tend to buy the same items over and over is very nice. You can also use store coupons and put in special requests (ie green bananas, don't substitute certain items, etc)

Cons:

Many stores are offering their own version of shipt and you don't have to pay a membership fee to use that benefit. So the biggest con is the hefty price tag that an annual shipt membership comes with.

Abby S.

Verified reviewer

Marketing and Advertising

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed May 2022

Needs a lot of work

Ratings Breakdown

Ease of use

Functionality

Pros:

This is good if you need groceries or supplies as soon as possible

Cons:

It’s overly expensive, customer support is rude, and they need to rethink their membership.

Hailey A.

Verified reviewer

Education Management

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed December 2022

Does the Job

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Shipt's shop and delivery platform gets the job done. It's nice that you can communicate directly with your shopper. If there are substitutions or anything, they message you and ask for a preference if you haven't already included backups.

Cons:

It's SO expensive for what it is. There are big delivery charges and the prices are so much higher than what they are in the store. It can also take a lot longer than it should to have your items delivered.

Katelyn D.

Verified reviewer

Insurance

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed April 2022

Shipt

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy the app is to navigate. The shoppers are always super nice and responsive

Cons:

I wish there were more options of stores to choose from. Also faster delivery times

Melinda A.

Verified reviewer

Media Production

2-10 employees

Used monthly for free trial

Review source

Reviewed June 2022

Shipt your new best friend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to purchase EXACTLY what you want even when a specific store might be out of the product you're in need of, the shopper will find a way to find a similar item or a backup item you can pick.

Cons:

I found it a bit difficult to figure out where my receipts were, certain ones could only be found in my email and not in the app.

Showing 1 - 10 of 10 Reviews