InMoment 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

InMoment

4.4

(28)

Pricing

Pricing available upon request

About InMoment

InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.

InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.

InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritization tools. Additional features include case management, configurable dashboard and reporting.

Services are offered on a monthly or annual subscription basis that includes phone and email based support.

InMoment Screenshots

InMoment Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

CoreCX

Pricing available upon request

Plan includes:

Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
Text and sentiment analytics
Data exploration to mine unstructured feedback
Reporting and dashboards to facilitate action and monitor trends
Integrations with key systems of record

Enterprise

Pricing available upon request

Plan includes:

CoreCX package elements
Self-serve or managed service surveys for transactional, relational, and market research
Industry specific text and sentiment analytic models
Field level reporting
Location-based action planning
Case management and closed-loop
Advanced and native integrations with key systems of record

Custom

Pricing available upon request

Plan includes:

Robust survey and data collection across any/all channels
Extensive reporting that spans the enterprise–top of house to the front line
Predictive and advanced analytics to facilitate recommendations and workflow
Robust integrations with key systems of record
Action planning, advocacy, case management, closed-loop, and more
A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)

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InMoment Features

Popular features found in Business Intelligence
Ad hoc Reporting
Benchmarking
Collaboration Tools
Data Connectors
Data Visualization
Key Performance Indicators
Multiple Data Sources
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend/Problem Indicators
More features of InMoment
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Anonymous Feedback
API
Audience Targeting
Automatic Transcription
Behavioral Analytics
Behavior Tracking
Call Recording
Call Tracking
Campaign Analytics
Chat Transcript
Communication Management
Competitive Analysis
Contextual Guidance
Customer Activity Tracking
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Integration
Data Mapping
Data Mining
Email Management
Email Reminders
Employee Coaching Tools
Employee Onboarding
Engagement Tracking
Event Triggered Actions
Feedback Management
For Contact Centers
Forecasting
Goal Management
Intent Recognition
Interactive Reports
Keyword Filtering
Keyword Tracking
Knowledge Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multi-Location
Natural Language Processing
Natural Language Search
Negative Feedback Management
Notes Management
NPS Survey Structure
Personalization
Predictive Modeling
Prioritization
Pulse Surveys
Ratings/Reviews
Real-Time Analytics
Real Time Comparisons
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recommendations
Reporting/Analytics
Reporting & Statistics
Response Management
Retention Tracking
Review Badge Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Role-Based Permissions
Scorecards
Search/Filter
Self Service Data Preparation
Sentiment Analysis
SEO Management
SMS Messaging
Social Media Integration
Social Media Monitoring
Social Promotion
Social Sharing
Speech Recognition
Speech Synthesis
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Mining
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

InMoment Integrations

OpenTable

Twitter/X

Meta for Business

OneLogin

Voxpopme

Contentsquare

See all 67 integrations

InMoment User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

29%

11%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.5

Functionality

4.1

Vineet S.

Verified reviewer

Retail

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

Inmoment for recognition

Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly

Cons:

When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly

Jace H.

Verified reviewer

Computer Software

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed December 2024

One of the best around and employees who care

There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support & training team are amazing.

Cons:

The lack of innovation. Their core products are awesome and work flawlessly but what comes next?

Reasons for switching to InMoment

We needed something more robust and wanted to a company that had the best CX knowledge

Verified

Reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed January 2026

Good for customer experience surveys

It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent.

Cons:

Nothing really! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations.

Ana K.

Verified reviewer

Insurance

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed April 2024

Not worth the price

Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done.

Cons:

How difficult and slow it was to accomplish anything.

Joanne M.

Verified reviewer

Pharmaceuticals

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Feedback - Good or bad, make it into a positive with InMoment

Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals.

Cons:

I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :)

Andrew P.

Verified reviewer

Insurance

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed August 2023

Great for what it is.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing.

Cons:

Nothing really, product is great and fits our needs.

Reasons for switching to InMoment

WalkMe gave us a lot of problems and was very difficult to manage and report from.

Vendor Response

Hi Andrew! Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear you are loving our platform.

Replied August 2023

Jennifer H.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Great program!

Inmoment is easy to use and navigate. The customer service if very knowledgeable and helpful for any issues that we have ever had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InMoment allows our company to obtain feedback from customers, which includes call information from each employee.

Cons:

Inmoment took a little while to train. It was not easy at first, but works great once the training process is complete.

Andy M.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed July 2025

A reliable tool for analytics

InMoment is a sightful platform with strong analytics, but most of the time, usability and support could be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InMoment offers deep insights and helps improve customer experience with powerful analytics which makes it very reliable.

Cons:

InMoment is a steep learning curve and slow support which can make using using the tool frustrating at times.

Stavros D.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2018

MaritzCX is a great CFM/EFM/CX partner!

TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons:

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

Jorge H.

Verified reviewer

Financial Services

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed August 2023

Good place to start

InMoment, previously Wootric, was a good place to start our customer experience program. When we reached certain level of maturity, more advanced features were missing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product was easy to use and the company offered good support in order to implement it across our different touchpoints.

Cons:

Although the core functionality was there, features on top of those core features is limited. Also, I believe there is a lack of flexibility and ease of integration to other tools.

Vendor Response

Hi Jorge! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to our team. Thanks again!

Replied August 2023

Showing 1 - 10 of 28 Reviews

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