tele-LOOK 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- User Reviews
Overview
Pricing
Pricing available upon request
About tele-LOOK
tele-LOOK – The Zero-Barrier Live Video Support Solution
Product Overview:
tele-LOOK is a cloud-based live video support software that empowers customer service teams, helpdesks, and field service organizations to solve technical issues remotely. By connecting experts directly to the smartphone camera of a customer or technician via a simple browser link, tele-LOOK eliminates the need for vague telephone descriptions and time-consuming email exchanges.
tele-LOOK requires no app installation and no registration from the end-user. This "zero-barrier" approach ensures immediate acceptance and fast connection times, even with non-technical customers.
Core Features for Visual Troubleshooting The platform is designed for pragmatic, efficient problem-solving without unnecessary complexity:
Live Video Streaming: See exactly what the on-site person sees in high definition.
Screen Sharing: A standout feature that allows agents to share technical drawings, wiring diagrams, or manuals from their desktop directly to the remote smartphone screen.
Whiteboard & Annotations: Draw markers, arrows, or circles on the live image to guide the user’s hand (e.g., "Press this button," "Turn this valv...
e"). Documentation: Capture high-resolution screenshots for warranty claims or case history. Multi-Platform Support: Works seamlessly on Windows, macOS, Android, and iOS Strategic Value: Workforce Optimization & Knowledge Retention tele-LOOK goes beyond simple video calls; it is a strategic tool for Workforce Optimization in the age of skilled labor shortages. Reactivate Expertise: Companies can digitally reactivate (early) retirees or senior experts to work from home. These experienced veterans can virtually "look over the shoulder" of junior technicians in the field, guiding them through complex repairs. Secure Corporate Knowledge: Prevent critical know-how from leaving the company when employees retire. By using tele-LOOK as a mentoring tool, you retain expertise and ensure quality control across your entire service fleet. New Work Models: Enable flexible working conditions for technical support staff, reducing burnout and helping you keep valuable employees longer. Economic Impact Reduce Truck Rolls: Solve issues during the first contact. If a site visit is unavoidable, the technician arrives prepared with the right parts. Lower Costs: Significantly reduce travel expenses and vehicle wear and tear. Green Service: Lower your carbon footprint by avoiding unnecessary trips. Pricing & Accessibility tele-LOOK lowers the entry barrier for digitalization in the trades and service industry. 0 Euro Basic Version: Start immediately with a permanently free version—no credit card required, no risk. Scalable Plans: Upgrade to paid plans for advanced features like "Custom Messaging" (SMS branding) and team management as your organization grows. Security Data privacy is paramount. tele-LOOK is fully GDPR-compliant, ensuring that your video sessions and customer data are handled with the highest security standards. Summary Whether you are a local HVAC business or an enterprise helpdesk, tele-LOOK provides the fastest path to visual resolution. Stop guessing, start seeing, and fix problems instantly.tele-LOOK Screenshots
tele-LOOK Pricing and Plans
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tele-LOOK Features
- Popular features found in Call CenterCaller IDCall LoggingCall MonitoringCall RecordingCall RoutingCall ScriptingContact ManagementCRMDashboardIVRQueue ManagementReporting/Analytics
- More features of tele-LOOKAnnotationsCall ReportingCommunication ManagementCustomer HistoryCustomer SupportCustomizable ReportsLive ChatMulti-Channel CommunicationReal-Time AnalyticsReal-Time ChatReal-Time DataThird-Party IntegrationsTroubleshootingVideo StreamingVideo Support
tele-LOOK User Reviews
Overall Rating
4.5
Ratings Breakdown
5
50%
4
50%
3
0%
2
0%
1
0%
Secondary Ratings
Ease of Use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Have you used tele-LOOK and would like to share your experience with others?
Markus I.
Verified reviewer
Machinery
201-500 employees
Used weekly for more than 2 years
Reviewed May 2022
tele-Look im Kundenservice
4
Komplexe Service-Diagnose wird wesentlich vereinfacht da man sieht was vor Ort passiert.
Ratings Breakdown
Reasons for choosing tele-LOOK
Gute Beratung, einfache Anwendung
Read More
Ibrahim E.
Verified reviewer
Chemicals
501-1000 employees
Used weekly for less than 6 months
Reviewed April 2022
Top Softwaren!
5
Ratings Breakdown
Read More
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