Call Journey 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Call Journey

4.0

(2)

Pricing

Starting at $70.00 per month

About Call Journey

Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data.

We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations.

Impact Measures:
+26% revenue
+220% churn reduction
+26% efficiency

Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue.

Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success.

Call Journey Screenshots

Call Journey Pricing and Plans

Starting price: $70.00 per month

Free Trial

Free Version

Basic

$70.00

usage based, per month

No plan information available

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Call Journey Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Call Journey
Activity Dashboard
API
Audio Capture
Automatic Call Distribution
Automatic Transcription
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Categorization/Grouping
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
CRM
Customer Experience Management
Customer Service Analytics
Customizable Reports
Data Security
IVR
Language Detection
Multi-Channel Communication
Multi-Channel Management
Natural Language Processing
Performance Management
Performance Metrics
Predictive Analytics
Predictive Dialer
Quality Assurance
Real-Time Analytics
Reporting & Statistics
Request Assignment
Sales Trend Analysis
Search/Filter
Self Service Portal
Self-Service Search
Sentiment Analysis
Speech-to-Text Analysis
Surveys & Feedback
Tagging
Third-Party Integrations
Visual Analytics

Call Journey Integrations

Microsoft Teams

Microsoft Azure

Dynamics 365

AWS Config

Tableau

Call Journey User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Have you used Call Journey and would like to share your experience with others?

Sunila L.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Innovation and Value-add Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Voice to text feature and transparency of building speech analytic Models. Natural Language Processing is a discipline in itself and Call Journey makes it easy to understand, design and build the models. CallJourney support services and resources has done an amazing job understanding agency mission, programs, services and outcomes to assist in building the models.

Cons:

Reporting functions are not flexible and couldnt provide monthly views of the data.

Rui G.

Verified reviewer

Marketing and Advertising

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed February 2023

Definitely Recommend!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Surprised with how well it works, and how unaffected the user experience seems to be after implementation. Easy to use, and low maintenance. Great!

Cons:

Integration with other tools could be better, specially when compared to some competitors, but it's something the company is working on. Voice Biometrics I haven't experience with yet, but seems a dangerous area.

Showing 1 - 2 of 2 Reviews