AISERA 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AISERA

4.5

(2)

Pricing

Starting at $1.00 per year

About AISERA

AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and systems to help employees quickly resolve issues and complete tasks. This solution can instantly resolve incoming requests and transfer conversations to the appropriate agent by integrating with ticketing systems, such as JIRA, ServiceNow, BMC, and others.

By automating service desk workflows and resolutions, AI Service Desk is built to improve the employee experience and increase team productivity. It includes conversational AI capabilities such as intent matching, context switching, exception handling, plus other functionalities that allow for human-like conversations with customers. Additionally, AI Service Desk can serve answers from multiple knowledge sources, including imported third-party service catalogs.

Pricing information is provided on request by Aisera. Support is available online.

AISERA Screenshots

AISERA Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per feature, per year

No plan information available

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AISERA Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of AISERA
AI Copilot
AI/Machine Learning
Asset Tracking
Availability Management
Change Management
Chatbot
Chat/Messaging
Communication Management
Configuration Management
Contract/License Management
Customizable Branding
Data Visualization
Drag & Drop
Email Management
For eCommerce
For Sales Teams/Organizations
Incident Management
Knowledge Base Management
Machine Learning
Mobile App
Natural Language Processing
Point of Sale (POS)
Problem Management
Process/Workflow Automation
Project Management
Release Management
Reporting & Statistics
Service Catalog
Social Media Integration
Support Ticket Management
Ticket Management
Ticket Reservations
Virtual Personal Assistant (VPA)
Visual Analytics

AISERA Integrations

Guru

OneDrive

Dropbox Business

Confluence

Microsoft SharePoint

ServiceNow

See all 36 integrations

AISERA User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Have you used AISERA and would like to share your experience with others?

Joel S.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Reviewed February 2021

Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar

Overall, it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding.

Cons:

Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in, though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases.

Eva K.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Quick Turn arount Time on Issue Resolution