SOFTWater 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SOFTWater

4.4

(29)

Pricing

Starting at $995.00 one time

About SOFTWater

SOFTWater is a Windows-based utility billing solution that helps small and midsize utilities bill customers for water, gas, sanitation, sewage and electricity use. It is available as a standalone product or as a part of SOFTSuite Total Solution. SOFTWater lets users manage various metered and non-metered utility services through a single interface.

SOFTWater allows utilities providers to adjust errors, undo payments and send automatic notifications to customers. It stores historical data and enables users to export or view service order history for audit purposes.

SOFTWater provides integration for debit and credit card processing also provides built-in ACH bank drafts. Other features offered by the solution include bill printing, check processing, offsite data backup and more. Support is offered via phone and email.

SOFTWater Screenshots

SOFTWater Pricing and Plans

Starting price: $995.00 one time

Free Trial

Free Version

Basic

$995.00

one time

No plan information available

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SOFTWater Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of SOFTWater
ACH Payment Processing
Billing & Invoicing
Customizable Templates
Electronic Payments
For Electricity
For Natural Gas
For Trash
For Water
Metered Billing
User Management

SOFTWater User Reviews

Overall Rating

4.4

Ratings Breakdown

62%

24%

10%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.8

Functionality

4.1

Verified

Reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Great billing software

Our department has been using SOFTWater since 2004. We have had minimal issues from the start.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Great tech support when call with questions

Cons:

The con that we have is that only certain printers can be used to print bills.

Vendor Response

Thank you for your feedback. We do have customers using many different brands of printers. You just have to make sure the printer can handle legal-sized, card stock paper. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

Linda T.

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Intedata Softwater Revies

Softwater does the job and works great for our small water office. I know that there are features that I am sure I don't utilize to the fullest. Overall we have had great success with the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the program. Comfort in using the program. Help Support button in program can answer most every question. Staff support is very useful if you don't find the answer with the help button.

Cons:

Deposit refund and adjustments. Sometimes when closing out an account if you don't get it before closing of billing in a particular month it bills the next month. I have to watch and adjust off.

Vendor Response

Thank you for your feedback. By default, after you close out an account, the next billing will be its final bill. So, if you wait until after billing to close the account, it thinks the following billing should be the final bill. You can simply change the billing setup to prevent those final charges though. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

Barbie B.

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Great Customer Support

Overall, I am very happy with Softwater.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am very happy with the customer support on Softwater. Sometimes, I wish a technician could answer my questions right when I call in, but I understand there are only a few technicians available. Any time I have had an issue, the technician offers to dial in to my site and fix the issue or show me how to fix the issue.

Cons:

I wish the software would allow me to re-email invoices to my customers. Also, wish there were an easier layout of the customers account showing each monthly billing and their payment applied against it, like Quickbooks does. it would really help when you are trying to explain to the customer if they missed a payment why their balance is what it is. They seem to get lost in understanding the receipt of their payment applied against their account.

Vendor Response

We appreciate your taking the time to submit a review and for making these suggestions. Another option for the customer¿s balance and payment history is to use our option for exporting the history to Excel. That way, you can rearrange the data however you wish. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

Reyna M.

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Small system user

Tech support is always ready to help and friendly. Our system serves around 150 customers and we are very satisfied with the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keeps track of meter readings and in case of operator or mechanical error it gives you the flexibility to manually enter or change a reading.

Cons:

Cannot print out previous statements and can only print the current month. After receiving a payment a statement cannot be printed with new balance. Must wait for month to close.

Vendor Response

We appreciate your taking the time to review SOFTWater. At each billing, you can save your bills as a .pdf file and then easily print bills from any previous billing. Also, if you have not saved to .pdf, you can always use our Temp folder to reprint bills and reports for any previous cycle. If you need to print an account statement that includes new balance adjustments, you can print the billing detail and/or balance detail for your customers. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

Heather M.

Government Administration

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Good Software... EXCELLENT Customer Service

Overall, I find the Customer Service reps excellent they always have an answer or find one for us and never get frustrated by my beginner questions even when i have to ask 2 - 3 times. I'm sure there are ways to make the system more efficient and integrate easier with other office software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The windows are easy to navigate through with easy to follow instructions available in the Help Function. Tracking current usage and bills is easy to do. We are a small company and I'm sure there are features we are not able or are impractical for us to use. I'm very new to the position and to SoftWater so I particularly appreciate the help of the customer service staff. They are always available to help guide or even access remotely and show me how to accomplish what I need to do.

Cons:

I really don't like that you have to close out of any window you are currently in to access another. It makes for frustrating and extra steps that could easily be avoided. The Biggest help for us would be integration with Quick-books. At present all information entered into our Softwater Program must be reentered into Quick-books not only taking extra time but allowing the possibility of errors in data entry.

Vendor Response

Thank you for the review. We appreciate the feedback as we are always looking for ways to improve! We are currently working on both of these issues as we are in the process of rewriting SOFTWater. In fact, we plan on giving options for interfacing with several different accounting programs, not just QuickBooks. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

Jessica S.

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Review

The customer service and technical support is better than any other software company I have ever worked with. They are always friendly and prompt. If they can not answer a question they get back with us very quickly with answers. I will truly miss them when we change to the new software...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very easy to navigate but does not offer all the functions that we need. We are currently looking for a new software...

Cons:

The SoftLedger is a horrible software. As a matter of fact, we asked for a refund after using the product because it could not provide the simple accounting functions that QuickBooks can provide. The time it takes to do double entry into SoftWater & QuickBooks is time consuming but it works much better that the SoftLedger software.

Vendor Response

Thank you for your input and for taking the time to review SOFTWater. The SOFTLedger module was an older program that we no longer sell. We are in the process of rewriting SOFTWater and will be adding options for interfacing with several different accounting packages, including QuickBooks.

Replied October 2018

Kathie L.

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

softwater review

I am fairly new and I am quite pleased with the softwater system. I am most impressed with the staff support, exceptional. Quick returned phone calls, problem solving and very helpful and nice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the various functions of the software, the history of customers, refunds, etc.

Cons:

When paying on-line the software will take off any water owed first then penalties, customers think they still owe the disconnect fee when receiving their next bill.

Vendor Response

Thanks so much for your input! By default, SOFTWater does pay off the oldest charges first, and then in charge code order. If you need to rearrange the code order, we can help you with that. Also, each billing, the bills must show all adjustments and late penalties added during the billing cycle. But, if they have been paid, it will show the credits also. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

Jill B.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

softwater is an excellent program

My overall experience with SOFT water is 100%. In my 35 + years of working for Federal, State, County, and Local government agencies. This is the best one I've dealt with.

Ratings Breakdown

Ease of use

Functionality

Pros:

This software is easy to understand. It's easy to move around each and every area needed. The Support group is an amazing bunch of people that are easy to talk to. Easy to understand when they are guiding me through any issue that I may have come up.

Cons:

I have no problems with this program or it's support staff.

Vendor Response

Thank you so much for your kind review. We appreciate it!

Replied October 2018

Jamee M.

Utilities

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Exceeds expectations

The customer service is outstanding. Without such knowledgeable and professional people there are days that I would not have a good day without all my special people at Intedata. They are great people and they are like family. Blessed to have such a great team to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly. Even if you have a question, you can always use the help and it will step you right through what you need help with.

Cons:

Wish we could put Red writing on bills and red flag more things as in remarks

Vendor Response

Thank you for your review. We certainly appreciate the input and the enhancement suggestions. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

JAMIE P.

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

NPWA

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EASE OF NAVIGATING THE SOFTWARE, THE CALL BLAST FEATURES

Cons:

THAT THE METER # & READING FIELDS CAN'T BOTH HOLD 8 DIGITS, THAT WHEN CHANGING AN ACCT TO A METER MULTIPLIER IT DID NOT ADD IT ON METER READING. HAVE TO ENTER IT IN BY HAND EACH MONTH

Vendor Response

Thank you for your review. We appreciate the feedback as we are always looking for ways to improve! We currently are working on a software revision that will include expanding the reading fields. Also, in SOFTWater, the meter multiplier adds the extra zero to the calculated usage, not to the readings themselves. As always, please feel free to contact us with questions and concerns. Thanks!

Replied October 2018

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