SilverBlaze Customer Portal 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SilverBlaze Customer Portal

4.7

(15)

Pricing

Starting at CA$20,000.00 one time

About SilverBlaze Customer Portal

The Silverblaze Customer Portal is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help tools to manage utilities and allows users to maintain relationships with customers through push notifications. Push notifications provide regular updates to customers on upcoming payments, service outages and more.

The Silverblaze Customer Portal helps customers reduce call volume by providing tools to check monthly usage and consumption patterns. Customers can access billing information and usage history through a dedicated account. Consumption readings from smart meters provide data about how much electricity, water or gas utilities have been consumed. The data collected can be visualized using charts and graphs that customers can view or download for further analysis.

The Silverblaze Customer Portal provides a smart metering module that helps customers regulate their monthly billing amount. Support is offered via phone and email.

SilverBlaze Customer Portal Screenshots

SilverBlaze Customer Portal Pricing and Plans

Starting price: CA$20,000.00 one time

Free Trial

Free Version

Basic

CA$20,000.00

one time

No plan information available

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SilverBlaze Customer Portal Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of SilverBlaze Customer Portal
Access Controls/Permissions
Autofill
Billing & Invoicing
Collaboration Tools
Content Management
Customizable Forms
Data Security
Document Management
Drag & Drop
File Sharing
For Electricity
Forms Creation & Design
For Natural Gas
For Trash
For Water
Full Text Search
Metered Billing
Monitoring
Process/Workflow Automation

SilverBlaze Customer Portal User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

27%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.9

Functionality

4.5

Jody T.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

Excellent quality and service.

Excellent quality and superb service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product has great flexibility for integrating with other software and customers really enjoy the presentation online.

Cons:

There is really nothing for me to comment on from a negative standpoint. Product and service have both been great.

Vendor Response

Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team! Regards, Betty

Replied March 2018

Roberto M.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Unmatched Service Level, Thumbs Up

SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs.

Cons:

No complain, no dislike at all, SilverBlaze Customer Portal does an excellent job.

Kate S.

Utilities

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

SilverBlaze was easy to work with when setting up our new customer portal.

Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.

Cons:

Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.

Vendor Response

Thanks for the review Kate. We enjoy working with your team and, we truly value your business. I'll pass along your comments regarding the customer password and ratings to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty

Replied March 2018

Othuke A.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Dependable Form and Customer Management Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SilverBlaze is an impressive and determined utility control system for businesses

Cons:

SilverBlaze includes all the customer assistance that a company want, giving it a rational assistance.

Sarah M.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Happy SilverBlaze Customer

SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.

Cons:

Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.

Vendor Response

Thank you for the great review Sarah. I'll pass along your comments to Dan and his team. He appreciates the feedback and is always open to ideas to improve the Customer Portal. Always a pleasure to work with you and your fantastic team at OMU! Betty

Replied March 2019

Patty C.

Utilities

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed March 2018

The staff is very easy to work with from demo, purchase, to implementation and ongoing support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.

Cons:

There really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.

Vendor Response

Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business. I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty

Replied March 2018

Garry S.

Utilities

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

All the staff at SilverBlaze are professional and readily available to answer all questions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.

Cons:

n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.

Vendor Response

Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team. Regards, Betty

Replied March 2018

Ben H.

Utilities

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2017

This is a full featured reasonably priced web portal.

At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with Capricorn our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The bill analytics with graphs are outstanding. The team at Silver Blaze is easy to work with, and keeps our best interest in mind.

Vendor Response

Thank you for the review! OMU has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.

Replied March 2017

Daloris G.

Utilities

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

Engaging customers with self-service tools using Capricorn customer portal for utilities

PowerStream's My Account portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the Capricorn energy management and account inquiry tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Thank you for the review! PowerStream has been a pleasure to work with. We look forward to continuing to work with your new Alectra team to help exceed your goals and meet your customer needs.

Replied March 2017

Wendy Y.

Utilities

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Customer experience redefined

Capricorn has been an easy transition and a great step forward in providing the best customer experience to our hydro customers. The constant innovation required to keep up with the industry is captured in the Capricorn product and keeps us on the leading edge of our goals to meet the customer needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Thank you for the review! Oakville Hydro has been a pleasure to work with. We look forward to continuing to work with your team to help meet your goals and customer needs.

Replied March 2017

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