PlaybookUX 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

PlaybookUX

5.0

(7)

Pricing

Starting at $49.00 per month

About PlaybookUX

PlaybookUX is a user-testing tool to get video-based feedback from the target demographic on websites, prototypes, concepts and more.

PlaybookUX is a video-based feedback platform that allows users to easily collect user-testing videos from their target demographic.

It provides the tools to create a set of tasks for users to complete and then we send those tasks over to our community of testers who complete them on camera. PlaybookUX will allow supervisors to quickly set up a user test with a simple click. Users can choose the number of participants, and whether they should be remote or in-person.

PlaybookUX Screenshots

PlaybookUX Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

per month

No plan information available

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PlaybookUX Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of PlaybookUX
A/B Testing
Alerts/Notifications
Annotations
Audience Targeting
Behavior Tracking
Categorization/Grouping
Collaboration Tools
Commenting/Notes
Customer Experience Management
Customer Segmentation
Customizable Categories
Customizable Questions
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Demographic Data
Design Management
Email Reminders
Engagement Tracking
For Mobile
Geotargeting
Issue Tracking
Moderated Usability Testing
Multi-Language
Performance Testing
Project Management
Quantitative Metrics
Question Library
Reporting & Statistics
Screen Activity Recording
Search/Filter
Single Sign On
Surveys & Feedback
Tagging
Third-Party Integrations
Trend Analysis
Unmoderated Testing
User Journeys
User Management
User Research Analysis
Video recording/Transcriptions
Video Support
Visual Analytics

PlaybookUX User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used PlaybookUX and would like to share your experience with others?

Mayur P.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 2 years

Reviewed October 2019

The greatest tool for people to validate designs and products

It’s overall been excellent. Whenever I have a question, I send them a chatbot message and have a real person troubleshooting within minutes. I liken it to basecamp’s stellar support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’ve used a lot of these tools, and I mean a LOT. This one is uniquely simple and has everything I need to get my research studies up and running. Their templates are so helpful especially for unbiased questions. Videos start coming in within hours.

Cons:

There’s really nothing to complain about, especially after using all of the other software out there. I’m glad I found this tool since it’s hard to get my team to adopt research software and they were all happily using this!

Reasons for choosing PlaybookUX

Quality software, features and quick to troubleshoot customer support.

Reasons for switching to PlaybookUX

More features for your buck than usertesting and better participants than userinterviews.

Despina E.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 12 months

Reviewed October 2019

The must adopt UX solution

Due to the nature of my work I handle many onboarding and UX audits for customers. PlaybookUX helps me deliver better and accurate results in less time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive features, value for money choice, awesome customer support. Participants give clear insights and the analytics feature is just awesome.

Cons:

Simply nothing. The product delivers on its promise

Hatherly F.

Verified reviewer

Financial Services

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed October 2019

Affordable way to get usability feedback

Overall PlaybookUX is an excellent platform for ux and product people to get feedback. We have the entire team onboard (unlimited seats) and their collaboration is unbeatable. Awesome way to get the whole team involved and hear from your customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The quality and targeted demographic filtering is unbeatable. Solid international and domestic pool of participants. Great customer support and intuitive UI. We can bring our own customers as well.

Cons:

Would love highlight reels, but that's on their roadmap for Nov 2019 so looking forward to using that feature to show management clips.

tonja p.

Verified reviewer

Financial Services

1001-5000 employees

Used monthly for less than 2 years

Reviewed October 2019

Understand how your customers feel and think!

I’ve had a wonderful experience! I use it to test future enhancements, designs and my up and running product. It gets our organization in the “continuous testing” mindset.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s a top tier tool for gathering feedback about how my customers feel about my products. They have mobile, web, prototype testing so it’s easy to do it all in one spot. It’s powerful and simple – which is the best combination

Cons:

They just rolled out mobile – which was one of my requests so it has everything I need to conduct ux tests.

Reasons for switching to PlaybookUX

Outdated features and interface

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed August 2019

Simple and easy!

Customer support was amazing. They responded right away to any issues I had and I was able to get results back faster than I thought!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful but simple tool. Get feedback from hard to reach demographics at a fraction of the price of other tools.

Cons:

Wasn't able to do in person sessions only video/ remote studies.

Francis M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used other for less than 6 months

Reviewed October 2019

Amazing insight from valuable users

As a marketing director, you are constantly wondering about perception and how people think about your brand and message. Getting real-world insight from the very users I'm trying to engage was extremely valuable to me and provided insight beyond our site UX questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The insight you gain from this software is worth it alone, but the fact that it's easy to use is an added bonus.

Cons:

At the time, there was no way to pop-out the videos as I searched through the feedback. I'm splitting hairs here, but that's what I thought.

Chris P.

Verified reviewer

Internet

2-10 employees

Used other for less than 6 months

Reviewed October 2019

Great for founders

Really got to see the power and benefits of UX testing. I would highly recommend this to any founder who wants to understand their customers and test markets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accurate and precise demographics for testers Easy of use Newer technology for deeper insights Customer support

Cons:

Don't have the option to do in-person interviews

Showing 1 - 7 of 7 Reviews