Covetrus Pulse 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Covetrus Pulse

4.0

(542)

Pricing

Pricing available upon request

About Covetrus Pulse

Covetrus Pulse is a cloud-based veterinary practice management platform built to unify your practice’s workflows, enhance productivity, and let your team spend more time on patient care rather than administrative tasks.

Pulse brings together everything your practice needs, from scheduling and medical records to inventory, client communication, and embedded payment processing, into one flexible, connected care environment for increasing efficiency and profitability. It also includes advanced automation and AI features throughout the exam’s journey to improve practice productivity.

Key Features & Capabilities:

• AI-Powered Automation: Covetrus Pulse was one of the first veterinary tools to deploy AI to streamline daily tasks. It automates workflows (appointment and service reminders SOAP notes and treatment summaries for later review), enabling veterinarians to reclaim an average of 6 hours per week per DVM* for more meaningful, clinical work.

• Robust Practice Management Core: Appointment scheduling; electronic medical records (EMR); inventory tracking; client & reminder communication; integrated payment processing; and reporting & analytics to help identify trends and make dat...

Covetrus Pulse Screenshots

Covetrus Pulse Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Covetrus Pulse

Pricing available upon request

No plan information available

Covetrus Pulse Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Covetrus Pulse
Accounting
Activity Dashboard
Appointment Scheduling
Charting
Communication Management
Customer Database
Document Storage
Electronic Payments
Electronic Signature
Email Reminders
E-Prescribing
Live Chat
Patient Portal
Patient Records Management
Reminders
Reporting & Statistics
Self Service Portal
SMS Messaging
SOAP notes
Status Tracking
Template Management
Third-Party Integrations

Covetrus Pulse Integrations

Covetrus vRxPro

Integration rated 3.9 from 22 reviews

Covetrus Pulse User Reviews

Overall Rating

4.0

Ratings Breakdown

40%

35%

16%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.3

Functionality

3.6

Samantha W.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Reviewed October 2024

Maybe Not...

Previously 4

At first I was excited to switch over to it, I felt like Covetrus would listen to us and make changes that people would want and use. But it's apparent that the reporting isn't being improved, we need to continue to pay Covetrus more to fully utilize Pulse for what we wanted it for (which I thought we were already paying for) and it doesn't fully integrate with many other beneficial services which is limiting to practices. We are seriously considering moving away from Pulse.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Functionality

Previously 4

Pros:

The possibility of what it could do and how it could integrate with purchasing, reminder systems, payment systems, etc.

Cons:

It doesn't integrate well with other systems/services, the reporting is difficult and inaccurate, there is a pay wall to utilize wellness plans and it's reporting without using the paid service of Care Plans, and there are still so many clunky, difficult processes that you need tech support with that really shouldn't be this difficult.

Reasons for switching to Covetrus Pulse

We wanted better reporting and something that we could utilize for Wellness Plans

Brook W.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

CCAH Review

It has been amazing this is the second practice that I have implemented pulse at.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of access and use. The reports features make my life a lot easier. My tech's also love how everything is much easier to access.

Cons:

No access to an app feature yet. I think it would be amazing if there was an IOS app.

Reasons for switching to Covetrus Pulse

Cornerstone is outdated and not very user friendly for the younger generation coming into vet med. There is a lot more process and steps involved with cornerstone and it takes a lot of time for charting.

Gina B.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

Do not like Covetrus Pulse

Previously 5

Pulse can be VERY glitchy, it goes down from time to time and we cannot do our daily tasks, it's not user friendly. I don't know what happened from when we first started using EVet Practice to Pulse, but something happened and not for the better. When we call about problems we are having, it's ALWAYS our server and not their problem to look into. The CSR are very nice and I know they are told what to say, it's by no fault of their own they can't say anything but "it's your server". I feel like Covetrus just doesn't want to take on the problems and fix what needs to be fixed. Pulse it just not what it used to be and sure not helpful when you have a problem. I wish I could say better things about Pulse.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Functionality

Previously 4

Pros:

At this time there is not much I like about Pulse

Cons:

I used to rave about Pulse, something has changed and not for the better. I would not recommend it to a colleague at this time.

Reasons for choosing Covetrus Pulse

We THOUGHT it would be the best of the cloud based PiMS

Reasons for switching to Covetrus Pulse

We made the switch to use less paper and convenience.

Kyra H.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Highly Recommend

Love it! So much better than any PMS I've ever used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the platform is very customizable. There are certain things that you can do with this system that you cannot do with others. I love that there is a live chat option to get direct and quick support with any issues. Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system.

Cons:

The system can be quite complex which is great, but also frustrating when it takes 15 steps to one thing.

Reasons for switching to Covetrus Pulse

We wanted something that was cloud-based and not server-based.

Missie B.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Pulse Review

We like it for the most part. We've had it a year and still struggle sometimes but we'll figure it out or we call if need be.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to have all patient and client info available at a quick glance. We came from paper charts for most of it and invoicing off a program

Cons:

No internet, no use. Makes it hard to charge people out, put in notes, or even function. Not a fan of the accounting part of it. Just a little confusing but not a big deal.

Reasons for switching to Covetrus Pulse

Internet based for corporate ownership, and our version was the 1st one of impromed they came out with. We used paper medical records until Pulse

Samnatha W.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Good but not great

I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud based system, easy to learn how to use.

Cons:

Payment processor, entire invoice system, how it takes so many clicks to finish a task.

Reasons for choosing Covetrus Pulse

Pricing/easy of application and use/set up

Reasons for switching to Covetrus Pulse

Vtech by 2iNova - Needed electronic records/cloud base software

Carly H.

Verified reviewer

Veterinary

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

You keep sending an email to fill this out, it's spam at this point

It's okay. I do like it over Cornerstone, our previous system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to navigate and does allow for easier transfer or charges or histories should a mistake occur

Cons:

IT DOESN'T ALLOW RAPPORT OR ANY OTHER COMMUNICATION WRITE BACKS INTO A PET'S HISTORY. What is the point of us using Rapport/Covetrus Comms if it doesn't reflect in the patient's history?? IT DOESN'T ALLOW ME TO LINK MULTIPLE ITEMS TO A SERVICE. Instead of making 500 packages I should be able to add linked items to my services.

Reasons for switching to Covetrus Pulse

Corporate chose to switch all clinics to Covetrus Pulse

Stacy T.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Practice Manager

Overall, the system is good and can be altered to each practice, but some things should be easier to navigate and not allow human error.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can be very slow, and CCP plans don't function well

Cons:

Wellness plan issues, email issues, visual alerts better

Reasons for switching to Covetrus Pulse

Went 100% paperless switching over to corporate software

Jamie T.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Converting to Pulse/Paperless

The onboarding team ([sensitive content hidden] ) have been so helpful, responsive and understanding. I feel supported as we take on the new PIMS and going paperless at the same time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly and has a lot of functionality

Cons:

1. Conversion - pricing/packages/bundles corrupted so a lot of back end work to get ready 2. Not able to round up services/products to a quarter/half dollar/dollar. If I change the price to be an even number it loses the mark-up which is not ideal 3. Not able to add 2 inventory items to one product - have to create packages. This is confusing at cash out because team can see product, inventory and package. Hard to know which to choose. 4. The fact that inventory and service show when you have to create packages.

Reasons for choosing Covetrus Pulse

Suggestion from EverVet. They had other practice on it that liked it and they thought it would be a good fit.

Reasons for switching to Covetrus Pulse

To go paperless and be more efficient in our daily work flow

Tina S.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Reviewed October 2024

Office Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to utilize the software away from office

Cons:

Not good software for boarding and grooming facilities. Too many steps. Not user friendly at all. I still cannot select more than one pet in a family for any services. You have to select each pet and make a reservation or grooming appointment. We are so busy and this is very time consuming. Really super unhappy that the integrated credit card service does not have a tip line on the terminal (I am not asking a person prior to running the cc if they want to tip). Your software was highly recommended by your sister comany Impromed. We used their software for 20 plus years - they have excellent software for boarding/grooming-you might take a look see at it for "enhancements". We were at the point where we had to buy a new server from Impromed and after talking to their sales team we felt like we should give Pulse a try. We regret not staying with Impromed. After all the time we have invested switching over we are sticking with Pulse because we've been told over and over the boarding module will be improved and that you are actively working on it. I am really beginning to wonder. So again, not a great review. You have the potential for sure but it's frustrating working with Pulse software.

Reasons for switching to Covetrus Pulse

because your sister company highly recommended your software

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