SAP Crystal Reports Software


 

Relied upon by organizations worldwide, Crystal Reports is one of the most widely utilized report writing tools on the market today. Crystal Reports allows companies to quickly and easily access critical information in their databases with queries and then present that information in any number of drillable, multi-page reports: invoices, financial statements, order forms and more. This robust business intelligence tool can be integrated into a number of mission-critical applications, allowing users to access a variety of data sources for complete reporting.

Crystal Reports can be utilized by organizations in just about any industry - accounting, education, HR, manufacturing and real estate, just to name a few. It's often integrated into a larger business intelligence strategy like the SAP BusinessObjects stack. It can be either locally installed or offered in the SaaS model.

Crystal Reports helps organizations design dynamic reports that can be connected to almost any data source. These reports can pull from databases for operation reporting. The solution can create detailed reports representing customer invoices and can support barcodes. Financial reporting such as income statements and revenue reports is quick and pixel perfect.

With the ability to design professional reports that can include interactive charts and what-if scenario models, and then disseminate these reports via the Web, email, in PDF or even embedded into enterprise systems, Crystal Reports gives organizations the leverage to make fast, accurate strategic decisions.

For organizations looking to design interactive, informative reports and then share the information, Crystal Reports is an industry-leading, agile report writing tool.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

31 Reviews of SAP Crystal Reports

 

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Software Advice Reviews (12)
More Reviews (19)

Showing 1-12 of 12

Nick from Zeyon Inc
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Relatively easy to use but sometimes hard to find certain functions

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Built in report designer is very nice. It allows for quick and easy to use reports. It also works for a variety of different file types.

Cons

Some functions are hard to find and error messages are very vague. If the error messages could help pin point the errors a little better it would be easier.

 
 

Rachael from The Pipe Line Development Company
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Even with limited experience, someone can easily generate a professional looking report in a short period of time.

Cons

It is sometimes difficult to connect to certain databases. One database in particular, I have yet to connect to successfully.

 
 

Josh from PCI Strategic Management
Specialty: Government
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Crystal Reports is rarely down, and seems to function pretty quickly. Could generate a lot of reports, with accurate information.

Cons

Not at ALL user friendly. System seems very fickle, and does not make it user friendly to generate reports.

 
 

Gwen from The University of Texas at Tyler
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Good product but not easy to use without some knowledge of query language

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used Crystal Reports for years now. It is a great product that allows me to create customized reports from my database. However, it is not something that is easy to do unless an individual has some previous knowledge of query operators. It takes some thought, especially when doing more advanced functions, to get the report setup correctly. Formatting options are also a bit limited.

Pros

I can create customized reports that I am not able to do in my database.

Cons

It is not easy to use and requires some previous query knowledge or training.

Advice to Others

I do recommend this product, but it will require some training for those not familiar with doing queries. It is a great product, but I'd like to see it streamlined some so it is easier to use.

 
 

Carl from Day & Zimmermann
Specialty: Energy & Utilities
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

Crystal Reports - Enterprise version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having been a user of Crystal Reports 2008 through 2011, I am a big fan of Crystal Reports. We have now migrated to Crystal Enterprise version and there are some big gains and a few misses with this version. The ease of use for beginners is much greater in the Enterprise version. If you are just starting out, the Enterprise version is a nice package. It features drag and drop capability, easy navigation, and plenty of customization for your visualization. There are still some nagging spots that have not been cleaned up, primarily in the formatting areas. Small things like drawing borders or creating grids are more hassle than they are worth. And if you make a small change in the report it could easily throw off your formatting and you will need to touch all those pieces again.

However, the power of Crystal Reports makes it well worth the minor annoyances. It delivers a powerful tool for delivering standard visualizations. It packs plenty of power that can satisfy almost any requirement.

Pros

1) Ease of use.
2) Clean and standard reporting.
3) Multitude of ways to deliver your reports. Email, ftp, on demand, etc.

Cons

1) Minor annoyances that can crop up out of nowhere; typically involving formatting.
2) For as mature as the product is, it still tends to crash more often than I would like.

Advice to Others

Do your research once you get this program. There are plenty of tricks and best practices and you can find most of them on the web. Join in discussion groups, take advantage of users with experience. Don't get frustrated trying to work things out yourself all the time.

 
 

Bradley from Glidewell Specialties Foundry Co, Inc.
Specialty: Manufacturing

August 2016

August 2016

Crystal Reports is an excellent tool for pulling and reporting data.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Crystal has allowed us to pull data from our system in a much more meaningful way than with our old methods. It also allows us to customize what individuals see on reports, to tailor them to their liking. With our old processes we had a report we would send to a salesman that required around 6 different reports molded in to one within an excel file. This whole process was eliminated and we were able to produce the same results using Crystal.

Likes Least

Crystal is pretty intuitive but for the average person it will take some learning to be able to use the software to its full potential. I would say it has a medium to high learning curve. There are also a few annoyances where some windows force attention and will not let you click anything else until you finish that window.

Recommendations

First, make sure any software you want to integrate with Crystal is compatible. It can tap in to a lot of things but not everything.

 
 

lyne from CRA
Specialty: Government

May 2016

May 2016

Director of ECD

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Its's easy to navigate and simple easy to understand

Likes Least

updates can cause delays and can have impact on delivert of progduct.

Recommendations

none as it's all good when you have been using same product overf the years

 
 

Jeffrey from Day and Zimmermann
Specialty: Construction / Contracting

March 2016

March 2016

Very Versatile on data report, Graphs/Charts can use some improvement

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Allow user to bring data in from many different types of data sources. SQL / HANA / Excel / Access / Universe etc.
Very easy to use, all user need to do drag and drop fields on report.

Likes Least

Some of the graphs have their limitation. Some functions still need improvement. The graphs and charts are somewhat customizable, but functions like changing the size of the markers on line chart or number formatting on different axis are not working properly.

Recommendations

When you first start using it, it is better to bring in a small sets of data in to try out different functionalities, grouping, sorting, running totals and many others functions to ensure that you have a fairly good understanding on how each function acts and reacts on different type of data.

 
 

Luca from Intralot
Specialty: Software / Technology

February 2016

February 2016

A professional reporting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I used this software during my previous work experience.
Among the different reporstica tool I used I believe that Crystal Reports is one of the best in terms of usability.
The things I appreciate most of this software is the dynamic division of sections into groups and subgroups, the ability to easily modify the report output even from the view in the preview tab, and editable grid.

Likes Least

Incorporating some reports in web pages I had some problems like misalignment etc.
The designer should be a bit 'improved in terms of appearance and functionality, also the graphs should be more attractive.

Recommendations

There are various reporting solutions on the market, some even integrated (i.e. reporting on sqlserver), if you want to buy crystal report also evaluated depending on your needs and your budget, the entire solution business objects that also includes Excelsius for dashboards, universes for data warehousing, the management console etc ..

 
 

Tony from Prominence Health
Specialty: Insurance

November 2015

November 2015

Still the Champ

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

There's a lot to like about Crystal Reports, I don't think anything else out there has the flexibility and versatility in terms of data display and formatting. Its strength is paper formatting, it's like desktop publishing software for databases.

Likes Least

There are some weaknesses, export to Excel has never been perfect (although it can get pretty close if you use vertical guides to identify where columns should go). It is so paper-oriented that if you need to make a large layout you have to find a matching paper size -- challenging if you don't have a large-format printer. And the expense of course, not for the Crystal software, but the enterprise server so that others may view and run the reports. Very spendy.

Recommendations

Think about how important it is to have beautifully formatted reports vs. just dumping data into Excel for the user to manipulate and format themselves. So many users just want the latter, particularly folks in Finance who are usually pretty strong spreadsheet users. For those folks Crystal might not be the best query tool just to pull data out of the database. But if you want reports that are presentation ready, then CR is the best.

 
 

Carl from Day & Zimmermann
Specialty: Energy & Utilities

November 2015

November 2015

Crystal Reports - Lots of good but requires patience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Crystal Reports allows for standardized reporting across our company. It leverages multiple data sources and allows us to provide consistent reporting to all of our external clients and internal stakeholders.

Likes Least

There are some small nagging issues with Crystal Reports that I wish they would enhance. The graphing leaves a lot to be desired and at times there are small formatting issues that can be dealt with but our an annoyance.

Recommendations

Have patience. It can be a little rough when just starting out, but it is rewarding in the end.

 
 

David from Tyler Technologies
Specialty: Software / Technology

November 2015

November 2015

Crystal Reports Helps Companies See Through To Their Business Info

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Learning Crystal Reports is only part of the educational process for learning Business Intelligence Reporting. You need to have the fundamental ability to become familiar with how a business operates, how it uses information. You need to be able to translate a company's requirements for managing and and acting on information to the technical organization and structure of its data systems. To be a successful report developer you need to be able to speak both languages. There are some great resources out there for Crystal Reports professionals, such my own Crystal Reports group on LinkedIn, where developers meet and share ideas as well as where employers and recruiters come to find them. There is also the Crystal Reports Users Group Crystal Users group, both hosted by Yahoo Groups, which have been serving and supporting Crystal Reports professionals for over a decade. Plus many web sites, online tutorials, video tutorials, skills training and more. Just don't forget that there are two sides to Business Intelligence Reporting - and Crystal Reports is only one of them.

Crystal Reports is a highly featured and flexible business intelligence tool that has been around for over 2 decades. It is database independent, meaning you can develop reports against just about any database or structured file format, from Microsoft SQL and Oracle, to flat file to text file to spreadsheets to anything for which you can access via ODBC, DAO, XML, OLE DB, JDBC and many more protocols. Crystal Reports integrates seamlessly into SAP BusinessObjects Enterprise products as well as other SAP data management products. Reports can link tables internally within the design template, or developers can build their own external SQL Queries, views, stored procedures or universes and build their reports off those data sources. Crystal also allows developers to script their custom own SQL-based query in the Database Editor. And if your data source changes, Crystal provides tools for mapping your existing report over to the new similarly structured data source. Record selection formulas can help filter out unwanted data to improve the efficiency of report performance.

Crystal Reports has a highly flexible report design editor that features multi-pass linear data processing, allowing analysis to be performed while reading records as while printing records. Data may be grouped or sorted based on raw data or on formulas that can analyze and manipulate record data for customized processing. Crystal Reports allows developers to create virtually any kind of data-based report, from tabular column listings to data-driven letters to charts, cross-tabs, free-form and (pre-printed) form-fitting solutions. Extensive summary functions, running totals, and a rich formula programming language (Crystal also supports Basic syntax) provide unlimited opportunity to manage and manipulate raw data for analysis and presentation to the customer, be it a management report, operations report or customer-facing report. With sub-reports, it is possible to link together tangentially Connected Data sources, expanding the opportunities of publishing relevant information onto a single page or report. Individually formattable multi-section detail, page and group headers and footer sections allow the developer to play with suppression, paging and other formatting options and formulas.

Crystal Reports is a WSIWYG design tool, allowing you to see what you are doing as you do it. Whether you use the the grid or guidelines with the Design Tool, or the size and alignment tools with the Preview Tool, Crystal lets you create the report as you want to see it. You can integrate external images, files, or even BI products, such as Crystal Dashboards (Xelcius). Through the use of parameters, reports can be designed to include user input in the record selection, formatting and operation of the report. Reports can be generated for printing, export to Adobe Acrobat, to Microsoft Excel or many other formats. Crystal can also be easily linked into 3rd party applications through XML, Java, Visual Studio or other APIs. Crystal Reports can also be easily delivered through the Crystal Reports Server or the Business Objects Enterprise Server, providing a hosting platform for both scheduled automation and on-demand report generation.

Likes Least

For someone experienced in business intelligence, databases or programming, Crystal Reports is relatively intuitive, though it will take time and experience to learn how to fully leverage every feature. There are included tutorials that teach the basics, but real world situations often defy the simplicity of the provided solutions. There are plenty of third-party resources from Yahoo and LinkedIn groups to user support web sites and video, instructional and printed training materials. Crystal is not something that the home user can jump into. The license is relatively expensive and does not include a database server, database or other data source. Licensing for enterprise environments can get pricey quickly. While many employers hire report developers directly, there is a large community of professional report developers who work contracts, either independently or through contract employment agencies. In most cases, the employer provides the licensed Crystal Reports tool, but if a company has only infrequent report development needs, they may expect the consultant to provide their own copy of the software. SAP is really not set up for supporting the individual, however, preferring to engage the company in business-licensed products.

Crystal Reports has incredible flexibility but their are limitations, mostly in formatting. Working with lines and boxes is not as flexible as, say, Microsoft Word. Charts and graphs have many features and options but they can be difficult to try and force your data to conform to the usage requirements. Graphics cannot be edited in-template, and some image formats are not supported (though you can easily convert an image to a supported format). The design tool can have issues with orphaned text at the bottom or the top of a page. While you can include comments in formulas, there is no ability to provide comments to the actual data, static, calculated value or other objects within the report design. Rules applied to the selection and manipulation of data can have unexpected results, leading to manual troubleshooting of report design and database queries. Like any piece of template design software, there are bound to be situations where you want to do something a certain way that is not supported by Crystal Reports, which can lead to frustration. But there are usually ways to think outside of the box to accomplish what you want.

Crystal Reports is getting a little long in the tooth. While still one of the worlds' most popular reporting tools, It hasn't received a major update in many years, while Microsoft's SQL Server Reporting Services as well as open-source and other business intelligence competition products have grown in popularity, and it shows. The user interface and feature set hasn't significantly changed in quite a while. Of course, it was already pretty rich and complete, but it lacks the feel and finish of many current generation software products. There is also no version available for the Apple Mac, which means no support for iOS devices. Some feel that SAP doesn't see the Crystal product line as the best place for its R&D investments, pushing more data analytic based products such as Web Intelligence. I think there is room and demand for both and wish SAP would wow me with an upgrade that would transform Crystal Reports into a new generation of business intelligence reporting that sets the bar for everyone else.

Recommendations

I have made my career off Crystal Reports. Business Intelligence is a niche area of Information Technology that combines technical knowledge and an understanding of how a company uses information. Crystal Reports is the most solid, flexible and reliable business intelligence tool I have worked with, allowing me to work on projects in a variety of markets and industries, from the financial to educational, to telecommunications to governmental. Understanding how to use Crystal Reports as part of a Business Intelligence career gives you the tools you need to better connect businesses to their data, deliver quality and productive solutions, and allow you the report developer to build the experience and skills to build a reputable career in the high demand world of Business Intelligence Reporting.

 
 
 
Showing 1-19 of 19

Marsha from eGov Jamaica Ltd.
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

I like to it is able to create reports from our database in a reporting mannser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

The benefit of having one application to send out updates instead of having multiple software to send these out. Along with going individually to each machine to update machines and install patches. Th product also provide monitoring of the software on each machine to ensure they are no unknown products and illegal software on our network

Cons

Tracking backlogs with crystal report application sometimes poses a challenge for me as each time you must enter the data

Source: Capterra
 

colin from Winnipeg Airports Authority

January 2017

January 2017

Good tool but could use a user refresh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
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Good tool but could use a user refresh. Not as easy to use as other reporting software but overall I can't complain.

Source: Capterra
 

Obinna from CUSI

December 2016

December 2016

Best in class reporting software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Truly an outstanding reporting software. I have used other reporting engines. But none of them come close to the power of Crystal Reports. The ability to connect to whatever data source of choice and build reports with great flexibility is one thing I will always love most about Crystal.

Source: Capterra
 

Tim from Maricopa Police Department
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great for what it does

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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I use Crystal Reports often to help build reports and queries that I do for my job daily. I use it to run reports out of other software programs. It's a nice add-on.

Pros

Depth that it can accomplish

Cons

Kind of hard to learn at first

Advice to Others

Make it more user friendly

Source: Capterra
 

Drew from CUSI
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Crystal Reports is the best bang for our buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Our software uses Crystal Reports. Custom report creation is not terribly easy. It is not terribly difficult. I know we have looked at integrating different reporting options and I think for the money spent, Crystal offers us the best overall value for functionality. There are certain limitations I have run into - for example - I cannot print a "line" on top of a background picture. The only workaround available is to create a "box" and fill it in and reshape it to be a line. This works although my lines are rather fat. Small things like that are frustrating. Otherwise, it is a fairly powerful reporting development tool.

Source: Capterra
 

Randy from ACIST Medical Systems

December 2016

December 2016

Crystal Reports - easy reporting tool, once you get to know it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Crystal Reports is a reporting tool with a lot of power. It does take quite a while to figure out how to use it correctly, but once you do, it's a great tool to use. Crystal Reports is a drag and drop reporting tool that pulls from a number of data sources. Of course, it takes a while to set up the data sources and you have to usually have an ETL piece too, but then once everything is properly set up, Crystal Reports will take all that data and present it in a way that is easy for everyone to gather. Drag and drop fields into the body of the report and you're done. It's really that simple after the initial set up. So, if you can find someone to set up your data environment, Crystal Reports is a great way to set up reporting from all different kinds of data sources. No more excel, pivot tables, multiple reports to get one easy to use report.

Source: Capterra
 

Dannielle from National Constitution Center
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Customized reporting perfect for small organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

One of Crystal's main selling points is its affordability, which makes it a great option for small to medium sized organizations. It's relatively intuitive if you have some reporting experience, which also makes it a good choices for organizations without many resources. If you need basic reporting that your existing database is not able to give you, give it a try.

Pros

Affordability, ease of use

Cons

Support could be more knowledgeable.

Source: Capterra
 

Mike from VHDA
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

A bit of a learning curve, but a life saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My job involves working with similar data that is housed in different databases, both internal and external. Before Crystal Reports, I would pull several reports out of several databases, bring the data into Excel and run pivot tables, vlookups, etc... to be able to see the relations in the data.

With Crystal Reports, as long as I have a common data field, (such as a part number) I can combine data from several different sources and run reports based on the related data. This is a much easier method.

For example, I am now able to run a single report that shows our current orders, the current inventory available to fill those orders and based on that, make a single order to our vendor for re-stocking. This used to take at least 2 hours out of my day... now it is quick enough that I run the report twice a day and very rarely have stock outtages.

Pros

The ability to pull and parse data from several different data sources and report on the related data sets

Cons

The learning curve is a bit steep, but once you set up a report, it can be re-run easily any time and as often as you need, quickly and cleanly.

Advice to Others

Get adventurous... if you have ideas, try them out... chances are you'll find way to save yourself a lot of work!

Source: Capterra
 

Micha from TitleNet Solutions, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Couldn't work without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Crystal Reports is built into a custom program that we use everyday. Our business couldn't function without it. It generates reports from very large databases and allows for great customization of those reports. We did have some issues after upgrading to Windows 10, but those have all been resolved.

Pros

What I like most about this software is it's seamless integration with our own program and the flexibility it offers us. We are on the cutting edge of our industry and I don't think that would be possible without this software.

Cons

No cons

Source: Capterra
 

Ted from OTIP

November 2016

November 2016

Look at data anyway you want

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

Crystal Reports allows you to gather your data from multiple sources and shape it anyway you prefer.

Source: Capterra
 

Josh from Rock Region METRO

October 2016

October 2016

Hard to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Of all the software I have ever used, this one has been the most difficult to use. One mistake throughs the whole report off and finding information in the database was a lot of trial and error. A robust undo feature would have saved me a lot of headaches.

Source: Capterra
 

Matt from McDonald ATV

October 2016

October 2016

Great for printable business reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Our company has used crystal reports for daily business reporting for several years. The creation/editing process is sometimes complicated, but it gave us powerful views into our MSSQL database by bringing many tables together in easy to read reports.

Source: Capterra
 

Stephen from InteractiveDMS Software
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

HELP IS HERE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

When I am stuck, I simply go to HELP and select SEARCH. If that does not work, I then GOOGLE the problem and get ideas from other users.

Pros

Intuitive

Cons

When I run into a formula that can not be entered, because it has to be evaluated.

Advice to Others

I love it. I use it everyday.

Source: Capterra
 

Joe from Cargill
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2016

August 2016

Crystal Report Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

This is the best software for making detailed reports with charts on the market. Period. Nothing compares to it. It can combine data from several formats.

Pros

The software has the most features and data connections to make reports. It has best help manuals in the SAP software suites that i have seen.

Cons

The software is not completely connected to mobile...yet, i think it will get there soon to add data in from a mobile device.

Advice to Others

The software will become addictive, be prepared to buy more licenses than you think as others will want it in your organization.

Source: Capterra
 

Stephane from Epursol
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Reports creation from beginner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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We have bought a software 2 years ago, with supposely awsome reports includes, each time i need something, it's not there... So I decide to buy Crystal Report and give it a try, so far, the thing that i tried to do are not there in crystal (or I don't easy find how to do it), like hide line on a condition to avoid having 85 pages report, or select top n record in the report, the help online are almost null for the 2013 version...

Pros

Well, hope to get the result to help my sells...

Cons

Training, examples, help files...

Advice to Others

Let SQL script be manage more easely by user...

Source: Capterra
 

Michael from Affiliated Foods, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2016

August 2016

Crystal Reports Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Functionality
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Quality
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Great products which is easy to use. The product could use some updating by allowing screens to be made full screen.

Pros

relatively easy to use.

Cons

automatic links. I wished there were help videos on creating formulas

Advice to Others

What happened to the sever version of the product.

Source: Capterra
 

Paul from 21st Century Programming
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Software great, sales process a giant fail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

I received an email for 10% off and thought now was a good time to purchase the product. I ordered it and that went fine, but then I never received my license and download. I contacted customer support and they were awesome, and sent me a temporary license key and the download link! But I still have yet to receive the license key I paid for after two weeks!

Pros

Crystal Reports is the standard for banded reporting. The functionality is amazing and there is almost nothing I can't do with it.

Cons

The subscription pricing model sucks. SHould be able to purchase once and get our value out of it.

Source: Capterra
 

Mark from G&W NC Laboratories
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2016

August 2016

Report Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We utilize the software to create custom reports related to our calibration system. It allows us to provide only the critical data required for our customers.

Pros

Easily configures to meet our needs.

Source: Capterra
 

Kenny from Atlas Sign Industries
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2016

August 2016

New shoes, old path...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great reporting tool. Allows me to bring my ideas and conceptions to life :)

Pros

Ease of use and creativity

Cons

None

Source: Capterra