ClickSoftware is a popular solution for enterprise-level field service management companies in nearly any industry, having been recognized as a “leader” in every Gartner Magic Quadrant for Field Service Management since these Quadrants were first published in 2011. ClickSoftware uses artificial intelligence and mathematical optimization to help inform decision-making, improve execution and maximize workforce productivity.
Applications include: job forecasting and shift management, to help businesses cover expected demand and optimize employee calendars; scheduling and dispatch, to assign the right jobs to the best-suited employees; a range of mobile functionality, to help employees execute work orders in the field; and performance measurement, to identify areas of improvement both in the field and in the office.
Mobile functionality is also available to help employees execute work orders and provide top service in the field. In addition, ClickSoftware features a social collaboration tool called ClickShout and supports integration with both SAP and Salesforce.