FieldLocate is a web-based field service and scheduling software solution developed for many industries, including HVAC, plumbing, electrical, pest control and more. Key features of this solution include appointment scheduling, timesheets management, job location mapping, mobile payment, reporting and more.
FieldLocate automates and streamlines most of the manual activities related to job scheduling, time tracking, inventory management and invoicing. Users gain instant visibility into their operations and eliminate paper.
FieldLocate can be accessed by any device with an internet connection, including desktops, laptops, tablets, and smartphones. FieldLocate also offers the FieldLocate Mobile App, which is native to mobile devices and allows technicians to access job assignments, process payments and electronic signatures, take photos and more.
FieldLocate offers a variety of features and functions that benefit the entire service team, from the owner to the service manager, payroll and accounting teams, dispatchers, and field techs. It's best suited for smaller service organizations with less than ten users, and offers subscription-based monthly pricing.
Juli from Barnaby Heating & Air
Employees number: 2 to 5 employees
Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along.
Lack of knowledgeable employees, software does not perform as described, no real tech support, no follow up on issues, ffeels like we are beta testing the software for them, sales and support will not respond to customer email and phone messages when there is an issue, seems to be a "stick my head in the sand and hope they forget my number" attitude, higher management does not care and will not escalate issues either, every "upgrade" breaks other working functions, onboarding is a joke, if they tell you they can sync with QuickBooks, laugh and run! Oh, and get everything in writing even if it was a phone conversation, make them send you an email recap. They will lie and say they didn't agree to things if you don't.
Call current users and if they give you any negative feedback, listen to it carefully. The people they gave us as a reference were not completely positive but were hopeful. We were hopeful for the last almost 2 years. That didn't change the fact that FieldLocate is an inferior product with no real support.