FieldOne is a service management platform providing large and enterprise field service companies with tools to streamline their business processes - from real-time mobility across every major device, to automated routing and workflow automation. It's suitable for both commercial and residential service providers in many verticals.
FieldOne’s cloud-based solution is built on the Microsoft Dynamics Platform, so multi-language, multi-currency and time-zone support is available out of the box. Utilizing the Microsoft platform provides a wide range of third-party plug-and-play extensions, as well as scalability and integration points. FieldOne has an integrated automated routing engine, WEB portals, Integrated Voice Response (IVR) and a centralized mobility management platform.
Laurie from Kiely Pty Ltd
Employees number: 2 to 5 employees
The general functionality of the software is very good, except you can't use some critical fields on your standard forms. This may be very detrimental.
The customer support is nothing short of disgusting. It is designed to rip you off whilst failing to deliver usable resolutions to your problems. The generic design flaws that should be just fixed with an apology are kept in place, I believe intentionally, to force you to pay the exorbitant costs resulting from extensive modifications at your request.
Research reviews. It is critical because, like FieldOne, they may seem great at the outset but once they have you money the support ceases and they concentrate only on how to get more money out of you.
Doug from Florida Lifts LLC
Employees number: 11 to 20 employees
We have been using FieldOne Terra for over 3 years now, and without exception, this is the most robust software out there. It simply works well, and the reporting and sorting capabilities that export to Excel seamlessly are wonderful. The ability to interface with QuickBooks is fantastic, but the customers are updated only once, and any changes to their information (like contact info etc.) does not transfer back into QuickBooks. Also, invoice detail is not transferred to QB simply a description that tells you to see FieldOne for more information.
When we first started using the Terra product, we would get regular updates, but lately it has not been updated in over a year, and we are still required to pay annual fees. I think the company has shifted support for Terra to the larger cloud-based clients, and as a result, the product has not seen any improvements in quite some time.
The learning curve is steep but worth it. You may have to rethink how you do business to make this work for you but that is always a healthy exercise.
Pete from Pro Active Mechanical, Inc.
It makes it easy with keeping hours documented for payroll and also QuickBooks integration. We can tell truck stock inventory, shop stock, and accounts receivable.
We have become pretty used to this software and are not shy about showing it to other contractors and/or prospective customers. Sometimes, it seems virtual, as we never really get to meet the faces behind the voices. None of this is negative, as it is more of a preference to see the people you do business with.
The sooner you can begin using mobile software, the easier things become for all office team members.