Fleetmatics WORK Software


 

Fleetmatics WORK is a web-based field service system that allows businesses to conveniently store and track all of their customer information, invoices, inventory and service history. It can be used in any country, and on any internet-capable device.

Fleetmatics WORK offers a variety of applications, including client management, scheduling and dispatch, invoicing, and inventory management. This data is all hosted in the cloud, which means automatic updates and increased capacity. The solution also includes a quoting feature, which allows users to create tailored quotes for their customers.

This solution serves companies of every size in the field service, telecom, oil and gas, home service, or delivery industry, and it is customizable to fit each business's specific needs. In addition, it integrates with a number of different accounting programs including QuickBooks, MYOB, Saasu and Xero.

Fleetmatics WORK is best suited to companies seeking to improve and expand their field service capabilities, both in the office and in the field. Their mobile functionality is compatible with both iOS and Android devices, and is accessible via any internet-connected device.

 

Fleetmatics WORK - Client management
 
  • Fleetmatics WORK - Client management
    Client management
  • Fleetmatics WORK - Dashboard
    Dashboard
  • Fleetmatics WORK - Inventory
    Inventory
  • Fleetmatics WORK - Mobile job details
    Mobile job details
  • Fleetmatics WORK - Mobile scheduling
    Mobile scheduling
  • Fleetmatics WORK - Scheduling
    Scheduling
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

44 Reviews of Fleetmatics WORK

Showing 1-20 of 44

 

from Active Security Group
Specialty: Locksmithing
Number of employees: 11-50 employees Employees number: 11-50 employees

Managing Jobs and technicians in real time

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I find the product easy to use and the job management capabilities are great. Fleetmatics also integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing / cash flow. I think it’s an excellent system. Every system has its limitations but, that’s to be expected. With what we use it for, Fleetmatics works very well!

Pros

I find the product easy to use and the job management capabilities are great. Fleetmatics integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing to then increase cash flow.

Cons

Possibly that we don’t have the level of customisation that we need for our business i.e contract pricing

Advice to Others

Not particularly. We just find that with Fleetmatics we can manage our business in real time. Because the system is online it’s especially useful when it comes to technicians working on the weekend and reducing overtime payments.

 
 

from RMS Services
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

New User

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N/A

I am still very new at using the product. As far as my experience, it has been user friendly.

 
 

from Kelair Inc
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

Fleetmatics Works Review

Ease-of-use

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For the past month and a half I've been working with learning the fleetmatics works software as well as fleetmatics reveal. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry.

I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.

Pros

Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Cons

Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported

Advice to Others

This is great for starting out business's. If your a company that already has been well established the transitioning process can be harder than those starting off fresh. This is not something that can be transitioned withing a day or a couple of weeks. It takes time to learn but once learned it will substantially improve and increase productivity.

 
 

from ABC Waste
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Fleetmatics Integrations ability

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Fleetmatics is useful as dots on a screen. From an operations standpoint and a fleet maintenance program, it is useless. They need to work with an on-board camera company to integrate camera systems. They need improvements on ability on the shop side of operations; ability to create and work order and PO Orders and track them through process. With Verizon buying Fleetmatics, I do not see these issues changing because Verizon is a individual service company and is not focused on business like ours.

 
 

from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Fleetmatics... Don't do it!

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Not a good experience at all, they do not stand behind their word at all, customer service leaves you with a bad taste in your mouth. All they really care about is getting you to sign up for their free trial and when it doesn't work because it really doesn't ... they give you so much run around to cancel.

Pros

None, needs a lot of improvement

Cons

Dishonest Representatives

Advice to Others

Yes, don't fall for it

 
 

from keller manufacturing
Specialty: Manufacturing Equipment
Number of employees: 11-50 employees Employees number: 11-50 employees

Fantastic

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Everything I could have wanted and more, easy to use easy to navigate and tutorials by the handfuls. The customer service reps are great. Teams all over the country, never called and gotten a voicemail! Needless to say I'm impressed.

Pros

Versitility

Cons

Nothing I've run access to date

Advice to Others

I would call the guys at Fleetmatics, 5 stars in my opinion

 
 

from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

PROGRAM SUCKS AND LIED TO

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we had a list of questions we are required to have in a programmed. We we promised these things and we paid $300 to "test" the program and it was NOTHING that was promised.

Advice to Others

DO NOT USE

 
 

from Fastway Moving
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

Not quite expected

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Very expensive, full of bugs and the functionality doesn't quite seem to live up to its expectations. Customer Support is a whole other bad experience.

Pros

Great user interface, Great cross software compatibility.

Cons

Expensive, Doesn't work as advertised, Bad customer servie

Advice to Others

If you need to spend money and be upset at a company, this is it.

 
 

from Pirate Island Pools
Specialty: Pool/Spa Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

Not great

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Value for Money

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The contracts are 3 years long, if you are not happy with service you are stuck. The product is not as functional as they make it seem. They push new programs on you and if they do not work as promised, they try and stick you with the contract term regardless. I do not recommend this company and am looking elsewhere.

Pros

Easy to read reports, usually
Americans answer the phone
Affordable

Cons

Reports are not entirely correct due to geofencing
Geofence sizes are ridiculous, smallest barely covers a house, the next size up is an entire neighborhood
Long contract terms

Advice to Others

Look around, other companies have happier customers.

 
 

from C&M Refrigeration and AC Corp
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

Nice Try

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A lot of promises during the sales stage about integration and ease of use. This is a generic program that may be able to be tailored to certain business'
but lacks the over all smoothness and features that are needed to run an HVAC Service business , we were promised ease of use in managing service contract
renewals and scheduling. We found it can up way short on that.

In the field it was clunky to use on the mobile devices and found the refresh times extremely slow. The program is not industry specific and requires you to determine what your needs are. There aren't clear cut templates for any one business, I guess its good if you want to tailor it in a specific way, but if I wanted to be a software designer then thats the business that I would have gone into.

It seems that there bread and butter business is locking you into self renewing contracts.

Pros

The initial thought of not having to upgrade software because being that this is web based you would always have the current version.
Also since it is web based there would be not additional computer requirements and the field crew would have access to customer records.

Cons

That it didnt live up to the promise of being able to manage our maintenance customer base.

Advice to Others

Do your homework, And don't get caught up in sales hype and long term self renewing contracts.

 
 

from Zippy Shell of Charlotte
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

Fleetmatics

Ease-of-use

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Value for Money

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Was looking for scheduling software. scheduling needs centered around 2-3 pickup trucks and the delivery and pickup of 12 storage trailers to/from customers. Remote access to schedule by drivers. Ability to capture completion reports on delivery/pickup events. Ability to capture the sale of ancillary items during deliveries.

Pros

scheduling and invoicing

Cons

price and complexity

 
 

from National Security Alarms
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

overall decent, but can use improvements

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The pricing structure and terms are much better than many other companies, and the platform definitely has it's advantages. There are several usability issues that I have noticed but once you get a routine down, it becomes easier to use.

Pros

- Map function (limited, but helpful)
- comparatively good pricing

Cons

- customization isn't as custom as they sell you on.
- glitches out

Advice to Others

get the 30 day worry free trial (you'll have to ask your sales person)

 
 

from Doing It Right Roofing
Specialty: Construction
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I have been using Fleetmatics Work for a few months now

Ease-of-use

Functionality

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Value for Money

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Likes Best

I like that it is web based so all employees are able to access the information without having to go to file cabinets and look at the files. Everything is updated in real time which is a positive for us too.

Likes Least

There are a few programming things I don't like due to ease of use but they are tolerable. The main thing is some of the date field you can enter manually but some you have to open the calendar and pick the date.

Recommendations

The programmers are great and will help cater the program to your company.

 
 

from East Coast Pluming
Specialty: HVAC
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Very happy with fleetmatics

Ease-of-use

Functionality

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Value for Money

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N/A

Likes Best

I enjoyed the connectivity of this product--everyone from the drivers to dispatchers were able to work together and be in the loop on what was happening with our fleet.

Likes Least

The user interface was outdated, and had little aesthetic appeal or ease of use as a result.

Recommendations

If you don't mind the outdated user interface, then there's really no reason not to use this product

 
 

from Diamond Lawns
Specialty: Lawncare
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Extremely unfortunate

Ease-of-use

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Product Quality

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N/A

Likes Best

Mobile dispatching and in office changes to on-site technicians.

Likes Least

I was really excited to switch over to Fleetmatics work. We use Fleetmatics Reveal for our fleet tracking and have loved the service so when the salesman talked to me about their work program it seemed like a great fit. Unfortunately this ended up being a horrible experience. It took them months to do the customer integration then when we got the program they somehow uploaded all active and in-active- inventory, items, services, customers. They sent me to a guy who tried to fix it but I ended up having an office person spend 2 weeks cleaning it up. We got it all squared away started scheduling work and dispatching technicians the first month we completed around 450 jobs. When we went to bill them the integrator into QB wouldn't work so we called the tech line multiple times and they tried to fix it the tech couldn't get it to work so he told us just to do the invoices manually. I had an office person go through all the job cards and create and re-write 450 invoices. The next month after it not working and spending a bunch of time on the phone with techs we finally got it to send the invoices to QB. Then I noticed it actually created all new line items but with the same name so when I pull a p/l report everything from Fleetmatics Work is now uncategorized income and it wont even let me fix it without deleting the invoice and creating a new one. So now I can see the income between the different crews. I could go on and on the bottom line is my interaction has not been pleasant. I called to cancel and they called me back and left a message saying they have denied my cancellation request.

Recommendations

Here is my recommendation if your business has any of these things then the way the scheduler works it won't work for your business:

-If you schedule more than 40 jobs.
-If you have a customer that has multiple properties but 1 billing.
-If you are scheduling reoccurring services.

Other problems
- when you invoice you can only batch over 1 customer at a time.
--It won't invoice properties with multiple sites. The invoices all move transfer over as one site
-The crew cant really see if there are any special instructions on a property unless they scroll through the work order and click open up special instructions.

 
 

from AAAA Generator Services
Specialty: Electrical
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Bad experience all around

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Functionality

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Likes Best

Website interface is alright. Customer support, though unable to answer your questions or provide meaningful responses, answered relatively quickly and had a great accent. Product is not too hard to use.

Likes Least

Lack of meaningful support, impossible to reach, fails to meet every single agreed performance deadline and has no compartmentalization of data. Everyone from our lowest level guy sweeping floors to our highest level executive would have the same access to even the most confidential customer information. And good luck trying to cancel once you've signed up.

Recommendations

Be sure they don't mind having a low level employee sell/steal their customer database.

 
 

from D.B.I. DRY-BLAST INC
Specialty: Transportation
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Safety Compliance for a transportation company

Ease-of-use

Functionality

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Value for Money

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Likes Best

knowing where my trucks are and the information that is provided.

Likes Least

when having issues and no resolves. Sometime made to feel if I am making up problems

Recommendations

check cell service areas because in northern Canada there is issues

 
 

from Arborwood Tree Service
Specialty: Property Maintenance
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Terrible company to deal with, but awesome concept.

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Likes Best

I like being able to see the trends and tendencies of drivers and find them at all points of the day, particularly for storm damage or emergency services required.

Likes Least

The inability to accept responsibility for services sold and not acquired. In the beginning we dealt with three sales people all trying to get us onboard, at anytime I could call and they would answer, over time if we had issues they virtually steered us in all directions and it became an energy vampire!!!!

Recommendations

Research the industry, find referrals and other companies to compare to, don't settle for high pressure sales.

 
 

from Champion Equipment Sales
Specialty: Construction
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Fleetmatics Survey review

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Functionality

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Likes Best

That it is easy to use and that you can customize any part of it to fit your needs.

Likes Least

That there is no customizing the dashboard to break down job types.

Recommendations

This software is the perfect software for companies that Field Service technicians in the field.

 
 

from Universal Electrical Services
Specialty: Construction
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Fleetmatics - Great Sales Force

Ease-of-use

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N/A

Likes Best

So far the sales team has been willing to do anything to get us to sign up.

Likes Least

So far there is nothing I can complain about. The integration with Quickbooks was seamless, and customer support once armed with all our information was able to complete the set up for us.

Recommendations

Talk to Sales Team about a seamless integration with Quickbooks

 
 
 
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