Fleetmatics WORK Software


 

Fleetmatics WORK is a web-based field service system that allows businesses to conveniently store and track all of their customer information, invoices, inventory and service history. It can be used in any country, and on any internet-capable device.

Fleetmatics WORK offers a variety of applications, including client management, scheduling and dispatch, invoicing, and inventory management. This data is all hosted in the cloud, which means automatic updates and increased capacity. The solution also includes a quoting feature, which allows users to create tailored quotes for their customers.

This solution serves companies of every size in the field service, telecom, oil and gas, home service, or delivery industry, and it is customizable to fit each business's specific needs. In addition, it integrates with a number of different accounting programs including QuickBooks, MYOB, Saasu and Xero.

Fleetmatics WORK is best suited to companies seeking to improve and expand their field service capabilities, both in the office and in the field. Their mobile functionality is compatible with both iOS and Android devices, and is accessible via any internet-connected device.

 

Fleetmatics WORK - Client management
 
  • Fleetmatics WORK - Client management
    Client management
  • Fleetmatics WORK - Dashboard
    Dashboard
  • Fleetmatics WORK - Inventory
    Inventory
  • Fleetmatics WORK - Mobile job details
    Mobile job details
  • Fleetmatics WORK - Mobile scheduling
    Mobile scheduling
  • Fleetmatics WORK - Scheduling
    Scheduling
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

53 Reviews of Fleetmatics WORK

 
Software Advice Reviews (47)
More Reviews (6)

Showing 1-20 of 47

from Champion Equipment Sales
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

Fleetmatics review

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Overall I feel that Fleetmatics work is a great tool. It's easy to use and cuts down on billing tremendously which helps us be more efficient.

Pros

Easy to use
Able to get tickets signed in the field
Ability to track all of our equipment

Cons

I do not have the ability to separate job types and run a report so I can see which part of the business is doing better and which part needs help.

 
 

from Shred Connect
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

Deceptive - Coercion - Smoke and Mirrors

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Like many reviews, here I experienced a great sales pitch and I qualified for a special "waive" for them to integrate my current form and customers into their system. This took way longer than expected and my one-page form, turned into a 3-page form, needless to say, I couldn't use it. When I tried the using the scheduler, I learned the many limitations it had and that I had to output a report that looked like it was programmed in the 80s. The software they claim works with this system didn't happen. After 2 months, I just found more limitations and gave up. I also saw that they do a sneaky auto-renew. When I tried to cancel, they would not let me and a year later are still bullying me. Multiple attorneys in trying to recover what they think they are owed.

Pros

Part of the UI is easy
Helpful in keeping customer records

Cons

Calendar Feature - you can't see your jobs from a calendar view
Report Scheduler - report output for route equired extensive formatting

Advice to Others

Run do not get "locked" into a one-year commitment. There are many cloud alternatives where you pay as you go. You will find that what the sales person tells you does not match your experience.

 
 

from AHS Plumbing and Sewer
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

WORST BUSINESS EXPERIENCE EVER!

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I was sold on features that they could not actually provide and then I could not cancel the contract! They will not cancel, even though you have valid complaints and do not wish to cease using them.

Pros

NONE

Cons

A Complete Rip-Off!

Advice to Others

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 
 

from JIT-EX,LLC
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

Not ready for the trucking Market

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This software is perfect for fieldworkers that do services calls or installs. It is not quite ready for the courier or trucking market. There is not a lot of flexibility in customizing the program. They can add all the extra fields you want, but they are not searchable in the system. It is really just for simple data collection. The program does work good for people in work vans out in the field doing installs, service calls, and parts replacement. The tracking software that integrates with the system works fantastic. It is a separate entity, but the two really work well together. If you are in the service industry, this software is top notch.

Advice to Others

Don't expect big customizations. When you demo the software, what you see is what you get? Things can be added in custom fields, but nothing you see in the demo can be changed or taken away.

 
 

from Gwyndows Window Cleaning
Specialty: Property Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

Don't Buy This Product

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The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have.

The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it.

Things went downhill from there. The last piece of bad news from Fleetmatics Work is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Pros

It's online.
The IT department is very polite.

Cons

Just a few:

Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that.

I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing.

I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars.

Fleetmatics is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker.

The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer.

I cannot use the new version of Fleetmatics at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Advice to Others

Do not purchase this software unless you need just basic functionality and don't mind paying a high price for it. If you are thinking about purchasing it, I would push them to let you have a free trial so you can see how slow and buggy it is. Make sure you get everything they promise you it does in writing. And don't sync it to Quickbooks if you charge sales tax. It will create a nightmare.

 
 

from Active Security Group
Specialty: Locksmithing
Number of employees: 11-50 employees Employees number: 11-50 employees

Managing Jobs and technicians in real time

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I find the product easy to use and the job management capabilities are great. Fleetmatics also integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing / cash flow. I think it’s an excellent system. Every system has its limitations but, that’s to be expected. With what we use it for, Fleetmatics works very well!

Pros

I find the product easy to use and the job management capabilities are great. Fleetmatics integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing to then increase cash flow.

Cons

Possibly that we don’t have the level of customisation that we need for our business i.e contract pricing

Advice to Others

Not particularly. We just find that with Fleetmatics we can manage our business in real time. Because the system is online it’s especially useful when it comes to technicians working on the weekend and reducing overtime payments.

 
 

from RMS Services
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

New User

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N/A

I am still very new at using the product. As far as my experience, it has been user friendly.

 
 

from Kelair Inc
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

Fleetmatics Works Review

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For the past month and a half I've been working with learning the fleetmatics works software as well as fleetmatics reveal. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry.

I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.

Pros

Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Cons

Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported

Advice to Others

This is great for starting out business's. If your a company that already has been well established the transitioning process can be harder than those starting off fresh. This is not something that can be transitioned withing a day or a couple of weeks. It takes time to learn but once learned it will substantially improve and increase productivity.

 
 

from ABC Waste
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Fleetmatics Integrations ability

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Fleetmatics is useful as dots on a screen. From an operations standpoint and a fleet maintenance program, it is useless. They need to work with an on-board camera company to integrate camera systems. They need improvements on ability on the shop side of operations; ability to create and work order and PO Orders and track them through process. With Verizon buying Fleetmatics, I do not see these issues changing because Verizon is a individual service company and is not focused on business like ours.

 
 

from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Fleetmatics... Don't do it!

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Not a good experience at all, they do not stand behind their word at all, customer service leaves you with a bad taste in your mouth. All they really care about is getting you to sign up for their free trial and when it doesn't work because it really doesn't ... they give you so much run around to cancel.

Pros

None, needs a lot of improvement

Cons

Dishonest Representatives

Advice to Others

Yes, don't fall for it

 
 

from keller manufacturing
Specialty: Manufacturing Equipment
Number of employees: 11-50 employees Employees number: 11-50 employees

Fantastic

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Everything I could have wanted and more, easy to use easy to navigate and tutorials by the handfuls. The customer service reps are great. Teams all over the country, never called and gotten a voicemail! Needless to say I'm impressed.

Pros

Versitility

Cons

Nothing I've run access to date

Advice to Others

I would call the guys at Fleetmatics, 5 stars in my opinion

 
 

from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

PROGRAM SUCKS AND LIED TO

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we had a list of questions we are required to have in a programmed. We we promised these things and we paid $300 to "test" the program and it was NOTHING that was promised.

Advice to Others

DO NOT USE

 
 

from Fastway Moving
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

Not quite expected

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Very expensive, full of bugs and the functionality doesn't quite seem to live up to its expectations. Customer Support is a whole other bad experience.

Pros

Great user interface, Great cross software compatibility.

Cons

Expensive, Doesn't work as advertised, Bad customer servie

Advice to Others

If you need to spend money and be upset at a company, this is it.

 
 

from Pirate Island Pools
Specialty: Pool/Spa Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

Not great

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The contracts are 3 years long, if you are not happy with service you are stuck. The product is not as functional as they make it seem. They push new programs on you and if they do not work as promised, they try and stick you with the contract term regardless. I do not recommend this company and am looking elsewhere.

Pros

Easy to read reports, usually
Americans answer the phone
Affordable

Cons

Reports are not entirely correct due to geofencing
Geofence sizes are ridiculous, smallest barely covers a house, the next size up is an entire neighborhood
Long contract terms

Advice to Others

Look around, other companies have happier customers.

 
 

from C&M Refrigeration and AC Corp
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

Nice Try

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A lot of promises during the sales stage about integration and ease of use. This is a generic program that may be able to be tailored to certain business'
but lacks the over all smoothness and features that are needed to run an HVAC Service business , we were promised ease of use in managing service contract
renewals and scheduling. We found it can up way short on that.

In the field it was clunky to use on the mobile devices and found the refresh times extremely slow. The program is not industry specific and requires you to determine what your needs are. There aren't clear cut templates for any one business, I guess its good if you want to tailor it in a specific way, but if I wanted to be a software designer then thats the business that I would have gone into.

It seems that there bread and butter business is locking you into self renewing contracts.

Pros

The initial thought of not having to upgrade software because being that this is web based you would always have the current version.
Also since it is web based there would be not additional computer requirements and the field crew would have access to customer records.

Cons

That it didnt live up to the promise of being able to manage our maintenance customer base.

Advice to Others

Do your homework, And don't get caught up in sales hype and long term self renewing contracts.

 
 

from Zippy Shell of Charlotte
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

Fleetmatics

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Was looking for scheduling software. scheduling needs centered around 2-3 pickup trucks and the delivery and pickup of 12 storage trailers to/from customers. Remote access to schedule by drivers. Ability to capture completion reports on delivery/pickup events. Ability to capture the sale of ancillary items during deliveries.

Pros

scheduling and invoicing

Cons

price and complexity

 
 

from National Security Alarms
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

overall decent, but can use improvements

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The pricing structure and terms are much better than many other companies, and the platform definitely has it's advantages. There are several usability issues that I have noticed but once you get a routine down, it becomes easier to use.

Pros

- Map function (limited, but helpful)
- comparatively good pricing

Cons

- customization isn't as custom as they sell you on.
- glitches out

Advice to Others

get the 30 day worry free trial (you'll have to ask your sales person)

 
 

from Doing It Right Roofing
Specialty: Construction

I have been using Fleetmatics Work for a few months now

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Likes Best

I like that it is web based so all employees are able to access the information without having to go to file cabinets and look at the files. Everything is updated in real time which is a positive for us too.

Likes Least

There are a few programming things I don't like due to ease of use but they are tolerable. The main thing is some of the date field you can enter manually but some you have to open the calendar and pick the date.

Recommendations

The programmers are great and will help cater the program to your company.

 
 

from East Coast Pluming
Specialty: HVAC

Very happy with fleetmatics

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N/A

Likes Best

I enjoyed the connectivity of this product--everyone from the drivers to dispatchers were able to work together and be in the loop on what was happening with our fleet.

Likes Least

The user interface was outdated, and had little aesthetic appeal or ease of use as a result.

Recommendations

If you don't mind the outdated user interface, then there's really no reason not to use this product

 
 

from Diamond Lawns
Specialty: Lawncare

Extremely unfortunate

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Likes Best

Mobile dispatching and in office changes to on-site technicians.

Likes Least

I was really excited to switch over to Fleetmatics work. We use Fleetmatics Reveal for our fleet tracking and have loved the service so when the salesman talked to me about their work program it seemed like a great fit. Unfortunately this ended up being a horrible experience. It took them months to do the customer integration then when we got the program they somehow uploaded all active and in-active- inventory, items, services, customers. They sent me to a guy who tried to fix it but I ended up having an office person spend 2 weeks cleaning it up. We got it all squared away started scheduling work and dispatching technicians the first month we completed around 450 jobs. When we went to bill them the integrator into QB wouldn't work so we called the tech line multiple times and they tried to fix it the tech couldn't get it to work so he told us just to do the invoices manually. I had an office person go through all the job cards and create and re-write 450 invoices. The next month after it not working and spending a bunch of time on the phone with techs we finally got it to send the invoices to QB. Then I noticed it actually created all new line items but with the same name so when I pull a p/l report everything from Fleetmatics Work is now uncategorized income and it wont even let me fix it without deleting the invoice and creating a new one. So now I can see the income between the different crews. I could go on and on the bottom line is my interaction has not been pleasant. I called to cancel and they called me back and left a message saying they have denied my cancellation request.

Recommendations

Here is my recommendation if your business has any of these things then the way the scheduler works it won't work for your business:

-If you schedule more than 40 jobs.
-If you have a customer that has multiple properties but 1 billing.
-If you are scheduling reoccurring services.

Other problems
- when you invoice you can only batch over 1 customer at a time.
--It won't invoice properties with multiple sites. The invoices all move transfer over as one site
-The crew cant really see if there are any special instructions on a property unless they scroll through the work order and click open up special instructions.

 
 
 
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