springbig 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

springbig

3.1

(14)

Pricing

Pricing available upon request

About springbig

springbig dispensary CRM is a cloud-based customer relationship management solution designed to help cannabis dispensaries capture customer data for improving sales and marketing strategies. The platform assists businesses with creating automated workflows and configuring event-based triggers based on customer behaviour to improve lead conversion rate.

springbig dispensary CRM supports integration with the existing point of sale (POS) system to automatically collect data and streamline the transactions processing operations. Additionally, users can gain insight into marketing campaigns via reports and analytics to facilitate decision-making processes across the organization.

springbig dispensary CRM’s pricing is available on request and support is extended via phone, email and other online measures.

springbig Screenshots

springbig Pricing and Plans

Starting price: $600.00

Free Trial

Free Version

Basic

$600.00

usage based

No plan information available

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springbig Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of springbig
Activity Tracking
Alerts/Notifications
API
Automated Responses
Campaign Analytics
Campaign Management
Contact Database
CRM
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Templates
Email Marketing
Gift Card Management
Interaction Tracking
Loyalty Cards
Loyalty Program
Mass Texting
Member Portal
Membership Management
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Referral Tracking
Rewards Management
Segmentation
SMS Marketing
SMS Messaging
Third-Party Integrations

springbig Integrations

Onfleet

Flowhub

MJ Platform

Greenline

I Heart Jane

BLAZE

See all 8 integrations

springbig User Reviews

Overall Rating

3.1

Ratings Breakdown

29%

36%

Secondary Ratings

Ease of Use

3.4

Value for money

3.2

Customer support

3.6

Functionality

3.3

Jenessa N.

Verified reviewer

Capital Markets

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Sprung off SpringBig

Ratings Breakdown

Ease of use

Functionality

Pros:

The system is easy to learn/use! Once I was taught once it was really intuitive the next time I needed to use it! I love that is has different picture option to change up what customers are receiving! My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when!

Cons:

I would love a mobile version where I could pull up the click rate optics! Or maybe even just a daily or weekly report of how texting went. I think that knowing is really helpful but I don't always remember to go check after I've sent the message. It would be great to get an update on how it went after it has been out for a few hours

Melissa B.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed June 2022

Switch to SpringBig

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SpringBig gives us a lot of options our old SMS system did not. It is much easier to format messages and insert images. We can also target way more groups now. And the customer service is top notch.

Cons:

We can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.

Reasons for switching to springbig

We invested in Headset and the SB connection with them sold us on the SMS switch. Plus, they were really difficult to use and the customer service was some of the worst I've ever experienced.

Melanie B.

Verified reviewer

Retail

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed April 2025

Overcharging for terrible deliverability

Abhorrent, awful. Run away! No resukts, over charging and unethical.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Email worked fine but nothing spectacular. The loyalty works but most POS systems include loyalty.

Cons:

After working with them for 3 years the bills surged from $300-600 to $1600-$2200. When I contested it, they told me it was due to using emojis in the “stash board”. However, their credit tracker did not increase as we added them. I showed them the screenshots. While on the same call, the rep showed me the deliverability and it was abysmal. Not only was I being overcharged but the texts only delivered to 12% of customers. They came back and told me everything is “functioning as it should”. Refused to correct the issue, refund or credit.

Reasons for switching to springbig

Alpine was worse and was very expensive with no service

Kenneth Matt C.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

My Springbig Review

Overall our experience has been good and we enjoy using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the multitude of options as well as the customer service our rep [SENSITIVE CONTENT] has provided us. He has gone above and beyond.

Cons:

I don't like that I can't set up a double points reward day based on the day and in a set time frame to shut off.

Reasons for choosing springbig

I was not employed at the time of implementation

Luke H.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed July 2022

[SENSITIVE CONTENT] is the best Springbig rep

It has been a very positive experience but I must reiterate that is because [SENSITIVE CONTENT] is our sales rep. We would have left for another firm otherwise

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[SENSITIVE CONTENT]has shown us how to utilize every capability of the software to enhance our customer interactions and works with us every week to make sure we stay on the right path

Cons:

Very expensive for broad campaigns once you have a lot of users - forced to do targeted campaigns which are great but require more time

Reasons for choosing springbig

[SENSITIVE CONTENT]

Abraham H.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Terrible, do your research

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service in 2021/2022 Some of the employees that wisely moved on

Cons:

No deliverability whatsoever Always hidden charges The company try to back bill two years worth of taxes that they forgot to charge on their invoices

anthony m.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Saving time with Autoconnects

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how we are able to easily schedule and connect auto text messaging and actions for our clients. This allows us to do deals and specials through our loyalty program with ease.

Cons:

the interface is a bit clunky and so is the customer wallet feature.

Reasons for choosing springbig

Springbig is most commonly used in our industry so I felt with integration in our systems this would be the best.

Joseph G.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Designed to hide charges and hide customer file data management

Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fairly easy to use, covers basic functional needs

Cons:

List management sucks and is blocked from the client. We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging. I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery. I would not recommend this service.

Reasons for choosing springbig

Recommended choice at the time. Will be sure to let other companies know that they are paying for undeliverable numbers.

Bryon t.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2023

They waste your time

waste of time I missed my lunch delivery for mass text using a competitor

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

signed up text messaging marketing they were very communicative. I got my credit card charged it then I didn’t hear from him for days. We missed our lunch.

Cons:

lack of follow through communication is poor they don’t act or move, till you threaten to leave

Arthur S.

Verified reviewer

Nanotechnology

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed August 2023

Beware of SpringBig scam, they lie about everything