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Diabolocom

Overview

Diabolocom 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Diabolocom
Diabolocom
4.9
(9)

Pricing

Starting at €30.00 per month

About Diabolocom

Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries.

The software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting.

Diabolocom Screenshots

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Diabolocom Pricing and Plans

Starting price: €30.00 per month
Free Trial
Free Version

Basic

€30.00

flat rate, per month

No plan information available

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    Diabolocom Features

    • Popular features found in Call Center
      Caller ID
      Call Logging
      Call Monitoring
      Call Recording
      Call Routing
      Call Scripting
      Contact Management
      CRM
      Dashboard
      IVR
      Queue Management
      Reporting/Analytics
    • More features of Diabolocom
      Access Controls/Permissions
      Activity Dashboard
      Activity Tracking
      Alerts/Escalation
      Alerts/Notifications
      API
      Auto-Dialer
      Automated Routing
      Automatic Call Distribution
      Blended Call Center
      Callback Scheduling
      Call Center Management
      Call Disposition
      Call List Management
      Call Queues
      Call Reporting
      Call Scoring
      Call Screening
      Call Tracking
      Call Tracking Metrics
      Call Transcription
      Call Transfer
      Call Whispering
      Campaign Analytics
      Campaign Management
      Chatbot
      Chat/Messaging
      Communication Management
      Computer Telephony Integration
      Contact Database
      Customer History
      Customer Segmentation
      Customizable Forms
      Data Extraction
      Data Import/Export
      Data Storage Management
      Data Visualization
      Document Management
      Email Management
      Fax Management
      Inbound Call Center
      Interaction Tracking
      Lead Capture
      Lead Management
      Lead Qualification
      Machine Learning
      Manual Dialer
      Monitoring
      Multi-Campaign
      Multi-Channel Communication
      Multi-Channel Management
      Multi-Language
      Multiple Data Sources
      Multiple Scripts
      Natural Language Processing
      Outbound Call Center
      Performance Management
      Performance Metrics
      Phone Key Input
      Predictive Dialer
      Pre-recorded Messages
      Process/Workflow Automation
      Progressive Dialer
      Quality Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Reporting & Statistics
      Role-Based Permissions
      Search/Filter
      Sentiment Analysis
      SIP Trunking
      SMS Messaging
      Speech Recognition
      Survey/Poll Management
      Surveys & Feedback
      Tagging
      Text to Speech
      Third-Party Integrations
      Trend Analysis
      Unified Communications
      Video Conferencing
      Visual Analytics
      Voice Customization
      Voice Mail
      Voicemail Transcription
      VoIP
      VoIP Connection
      Workflow Management

    Diabolocom Integrations

    Microsoft Teams
    Microsoft Teams
    Salesforce Sales Cloud
    Salesforce Sales Cloud
    ServiceNow
    ServiceNow
    HubSpot CRM
    HubSpot CRM
    Freshcaller
    Freshcaller
    Freshdesk
    Freshdesk

    See all 15 integrations

    Diabolocom User Reviews

    Overall Rating

    4.9

    Ratings Breakdown

    5

    89%

    4

    11%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.9

    Value for money

    5.0

    Customer support

    4.9

    Functionality

    4.6

    Have you used Diabolocom and would like to share your experience with others?

    DS

    Daniela S.

    Verified reviewer

    Outsourcing/ Offshoring

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2020

    DIABOLOCOM knows all about Customer Happiness

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    If we need help, the project managers are avail everytime.
    Cons:
    techsupport is not 24/7 in german but english

    Reasons for choosing Diabolocom

    best price, best integrations

    Reasons for switching to Diabolocom

    no direct contact to Software manufacturer - only system integrators with minimum of callcenter knowledge

    Vendor Response

    Many thanks, Daniela, for your review! We trust our German team will ensure your continued satisfaction with our solution.

    Replied December 2023

    Read More

    JB

    Javier B.

    Verified reviewer

    Program Development

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed April 2023

    Solución integral pensando en los usarios

    5

    Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado.
    Cons:
    Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos.

    Reasons for choosing Diabolocom

    La integración con nuestro CRM fue determinante.

    Vendor Response

    Thank you so much, Javier, for your review! We're actively enhancing the presentation and management of data in our solution. We trust that our efforts will ensure continued satisfaction with our solution.

    Replied December 2023

    Read More

    LG

    Lara G.

    Verified reviewer

    Hospital & Health Care

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2023

    Herramienta de calidad que aporta valor a la empresa

    5

    Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Implicación en tus objetivos y facilidad de uso
    Cons:
    De momento cubre las expectativas de mi empresa

    Vendor Response

    Many thanks, Lara, for your review! We hope to continue meeting and exceeding your expectations.

    Replied December 2023

    Read More

    TM

    Tamara M.

    Verified reviewer

    Hospitality

    501-1000 employees

    Used daily for less than 2 years

    Review source

    Reviewed March 2023

    Herramienta muy completa

    5

    Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta.
    Cons:
    Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional

    Reasons for choosing Diabolocom

    Relación calidad precio

    Reasons for switching to Diabolocom

    Buscábamos un mejor control para la toma de decisiones

    Read More

    MF

    Mathias F.

    Verified reviewer

    Insurance

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed January 2023

    TOP Service!

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit
    Cons:
    Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting

    Vendor Response

    Many thanks, Mathias, for your review! We are currently working on enhancing the documentation and reporting features of our solution. We hope that our continued efforts will ensure your ongoing satisfaction with our solution.

    Replied December 2023

    Read More

    LB

    Lothar B.

    Verified reviewer

    Insurance

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2022

    Gute Funktionalität auf zeitgemäßem technischen Niveau

    5

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Stabile Anwendung; sehr guter Support
    Cons:
    Keine Handbücher

    Reasons for choosing Diabolocom

    Cloud basiert, gute Features, einfache Anwendung , guter Support

    Reasons for switching to Diabolocom

    Alte Anlage war nicht mehr zeitgemäß

    Vendor Response

    Many thanks, Lothar, for your review! We are currently working on enhancing the documentation of our solution. We hope that our continued efforts will ensure your ongoing satisfaction with our solution.

    Replied December 2023

    Read More

    CD

    Christian D.

    Verified reviewer

    Telecommunications

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2022

    State of the Art

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Einfach Handhabung, unkomplizierte Migration, sehr kompetenter Projektmanager, schnelle Rückmeldung auf Fragen.
    Cons:
    ich konnte keine Nachteile bis heute finden.

    Reasons for switching to Diabolocom

    Browser-basiert , Abbau von Hardware

    Vendor Response

    Many thanks, Christian, for your review! We hope to continue meeting and exceeding your expectations.

    Replied December 2023

    Read More

    RJ

    Raphaël J.

    Verified reviewer

    Computer Games

    2-10 employees

    Used monthly for free trial

    Reviewed July 2022

    Très sympa

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Le produit est très facile à utiliser, et léger dans son usage
    Cons:
    Peut-être que l'intégration peut se montrer parfois limitée, mais je n'ai pas trouvé de difficultés particulères.

    Read More

    AP

    Alexandre P.

    Verified reviewer

    Venture Capital & Private Equity

    10000+ employees

    Used monthly for less than 6 months

    Reviewed July 2022

    Simple et fonctionnel

    4

    Bonne expérience d'utilisation

    Ratings Breakdown

    5
    Ease of use
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Insertion facile dans les analyses, intégration avec des solutions tierces connues....
    Cons:
    Pas de remarques particulières.

    Read More

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