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Health Cloud

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Overview

Health Cloud 2026: Benefits, Features & Pricing

Wondering if Health Cloud is right for your organization?

Our Insurance Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Health Cloud
Health Cloud
4.5
(15)

Pricing

Starting at $350.00 per month

About Health Cloud

Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration.

Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams.

Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation.

Health Cloud Screenshots

0
0
1
2

Health Cloud Pricing and Plans

Starting price: $350.00 per month
Free Trial
Free Version

Health Cloud Enterprise

$350.00

per user, per month

Plan includes:

  • Clinical and Insurance Data Models
  • Integrated Care Management
  • Omnistudio and FlexCards

Health Cloud Unlimited

$525.00

per user, per month

Plan includes:

  • Everything in Enterprise, plus More Storage and Automation
  • Predictive and Generative AI
  • Premier Success Plan and Full Sandbox

Health Cloud Agentforce 1 for Service

$750.00

per user, per month

Plan includes:

  • Service AI
  • Customer Communities
  • Slack Collaboration and Productivity

Health Cloud Agentforce 1 for Sales

$750.00

per user, per month

Plan includes:

  • Sales AI
  • Partner Apps
  • Slack Collaboration and Productivity
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Health Cloud Features

  • Popular features found in Insurance
    Activity Tracking
    Audit Trail
    Contact Management
    Document Management
    Insurance Rating
    Policy Management
    Quotes/Estimates
    Self Service Portal
    Workflow Management
  • More features of Health Cloud
    21 CFR Part 11 Compliance
    Access Controls/Permissions
    Accounting Integration
    Activity Dashboard
    Activity Monitoring
    Ad hoc Reporting
    Admissions Management
    Alerts/Escalation
    Alerts/Notifications
    API
    Appointment Management
    Appointment Scheduling
    Audience Targeting
    Audit Management
    Authorization Tracking
    Automated Routing
    Automated Scheduling
    Bed Management
    Billing & Invoicing
    Calendar Management
    Calendar/Reminder System
    Calendar Sync
    Campaign Management
    Candidate Profiles
    Care Plan Management
    Case List Management
    Case Management
    Charting
    Chat/Messaging
    Claims Management
    Client Chart Audit Tools
    Client Management
    Client Portal
    Clinical Study Management
    Collaboration Tools
    Commission Management
    Communication Management
    Compliance Management
    Compliance Tracking
    Configurable Alerts
    Confirmations/Reminders
    Contact Database
    Cost Tracking
    Customer Database
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Customizable Templates
    Dashboard
    Data Aggregation
    Data Capture and Transfer
    Data Import/Export
    Data Security
    Data Synchronization
    Data Verification
    Data Visualization
    Digital Signature
    Discharge Management
    Document Imaging
    Document Storage
    Double Data Entry
    Drag & Drop
    Electronic Data Capture
    Electronic Payments
    Electronic Signature
    Eligibility Verification
    Email Alerts
    Email Management
    Email Reminders
    Employee Management
    EMR/EHR
    Expiration Date Management
    Financial Management
    Forecasting
    For Healthcare
    For Medical Purposes
    Forms Management
    Goal Setting/Tracking
    Graphical Data Presentation
    Group Notes
    HIPAA Compliant
    Historical Reporting
    Immunization & Allergy Tracking
    In-Patient Management
    Insurance Policy Management
    Inventory Management
    Inventory Optimization
    Inventory Tracking
    Invoice Management
    Lab Information Management
    Lead Management
    Level of Care Evaluation
    Life & Health
    Live Chat
    Marketing Automation
    Mass Notifications
    Medical Billing
    Medical History Records
    Message Personalization
    Messaging
    Mobile Access
    Mobile Alerts
    Monitoring
    Multi-Currency
    Multi-Location
    Order Management
    Order Tracking
    Out-Patient Management
    Patient Communications
    Patient Education
    Patient Engagement
    Patient Flow Management
    Patient Location Tracking
    Patient Management
    Patient Monitoring
    Patient Portal
    Patient Records Management
    Patient Recruiting
    Patient Scheduling
    Payment Processing
    Payroll Management
    Pharmacy
    Physician Management
    Pipeline Management
    Predictive Analytics
    Product Identification
    Progress Reports
    Progress Tracking
    Property & Casualty
    Purchase Order Management
    Purchasing & Receiving
    Randomization
    Real-time Alerts
    Real-Time Data
    Real Time Data Collection
    Real-Time Monitoring
    Real-Time Notifications
    Real-Time Reporting
    Real-Time Updates
    Records Management
    Referral Management
    Referral Tracking
    Registration Management
    Reminders
    Reorder Management
    Reporting/Analytics
    Reporting & Statistics
    Risk Assessment
    Role-Based Permissions
    Sales Order Management
    Scheduled Messaging
    Scheduling
    Search/Filter
    Segmentation
    Self Payment
    Shipping Management
    SMS Messaging
    SMS Reminders
    Social Media Integration
    Stock Management
    Supply Management
    Task Management
    Task Progress Tracking
    Task Scheduling
    Team Notes
    Template Management
    Third-Party Integrations
    Time Tracking
    Training Management
    Treatment Planning
    Trial Design
    Usage Tracking/Analytics
    User Management
    Waiting Time Tracking
    Wait List Management

Health Cloud Integrations

Tableau
Tableau

Health Cloud User Reviews

Overall Rating

4.5

Ratings Breakdown

5

47%

4

53%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.3

Functionality

4.3

Have you used Health Cloud and would like to share your experience with others?

Joshua's profile

Joshua M.

Verified reviewer

Medical Devices

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Give them a try! Great job Health Cloud!

5

Overall was exciting and also such a relief to have a simple platform to use very new user friendly

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
How helpful the customer service was, very informational and patient while I had my questions and concerns answered, very easy to get used to and I love it
Cons:
It honestly had some buggy issues, nothing major but should be looked at . Honestly other than that I had no issues

Read More

ML

Melissa L.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

SalesForce Health Cloud is the BEST!

5

Our company has enjoyed using Health Cloud. We have specific requirements that were needed for the data we are tracking, and Health Cloud was the perfect system for this. The platform was custom built to accommodate our needs.

Ratings Breakdown

5
Ease of use
5
Value for money
3
Customer support
5
Functionality
icon
Pros:
The ease of use. The compatibility the system has with other applications and the amount of functionality the system has. The ability to personalize the system to accommodate the needs of the user is wonderful.
Cons:
The IT support system. It seems as though they weren't familiar with the design of our specific data system platform and usage, therefore they were unable to assist with many issues that we were experiencing.

Reasons for choosing Health Cloud

We ultimately chose Salesforce Health Cloud due to the number of customizable objects the system was able to provide us with.

Reasons for switching to Health Cloud

Health Management Solutions was outdated and they were not going to be doing anymore software updates to the system.

Read More

VR

Verified
Reviewer

Computer & Network Security

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

Powerful healthcare data platform with a steep setup curve

4

Overall, Health Cloud is a powerful and scalable solution for managing healthcare data and patient engagement. Once implemented properly, it delivers strong value, but it requires technical expertise, time, and budget to fully leverage its capabilities. Best suited for mid-to-large healthcare organizations rather than small teams

Ratings Breakdown

4
Ease of use
4
Value for money
3
Customer support
5
Functionality
icon
Pros:
The biggest strength of Health Cloud is its ability to unify patient or member data into a single, comprehensive view. It improves care coordination, data visibility, and collaboration across teams. The integration with the Salesforce ecosystem is strong, and built-in compliance features make it suitable for regulated healthcare environments.
Cons:
Implementation can be complex and time-consuming, especially for teams without prior Salesforce experience. Costs can increase quickly due to licensing and customization needs. There is also a noticeable learning curve during initial adoption.

Read More

LD

Latisha D.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

Good quality app

4

Overall it’s a good app/site that helps us find things we need with less stress. And the ability to get customer service very fast help ease that.

Ratings Breakdown

3
Ease of use
2
Value for money
4
Customer support
3
Functionality
icon
Pros:
The inclusive knowledge that you can get from multiple platforms in one app and ability to find financial resources in one app without researching in different areas. Also how quick customers service is willing to help me understand the service there offer and how patient they are with me while we navigate what im trying to look for.
Cons:
To much pop up ads while trying to research and look for information and data. Finances is not upfront need to know cost as quick as possible.

Read More

OD

Olga D.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2026

Salesforce health cloud review from regular long-term user

4

I enjoy working in this platform, but I think there a few aspects that could be developed further, such as pre-typed medication names, sig codes and medical conditions for increased efficiency.

Ratings Breakdown

4
Ease of use
5
Value for money
4
Customer support
4
Functionality
icon
Pros:
I enjoy working in Health Cloud due to the ample amount of information that is able to fit on one screen, which allows for more efficient patient management. Also, bugs and issues are fixed promptly.
Cons:
When having multiple patient tabs open and trying to organize them in particular order, the order changes when another tab is opened.

Read More

Karina's profile

Karina M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed January 2026

Recommend - would give 5/5

5

I would recommend Health Cloud to anyone that is looking a practice management tool with a good value for money

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Used it with a client, and we were able to pull different dashboards for reporting without any issues. Whenever we encountered one, we had fast responses from the customer support team.
Cons:
I think that the only issue we had is that sometimes we were not able to find some patients but that was mostly our own fault.

Read More

CM

COURTNEY M.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2025

HEALTH CLOUD REVIEW

4

Ratings Breakdown

4
Ease of use
3
Value for money
4
Customer support
3
Functionality
icon
Pros:
SALESFORCE IS VERY EASY TO USE. I LIKE THAT EVEN WHEN USING THE SEARCH BAR, IF YOU HAPPEN TO MAKE A MISTAKE, IT WILL NORMALLY STILL BRING UP WHAT YOU WOULD BE SEARCHING FOR.
Cons:
SOMETIMES WHEN DOCUMENTING, IT FEELS LIKE A VERY LONG PROCESS. ESPECIALLY WHEN YOU HAVE JUST A QUICK NOTE TO PUT IN.

Read More

BM

Brazola M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Very Satisfied

4

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
Health Cloud has low IT cost which I love. I can manage patient interactions and scheduling. For the most part it is easy to use.
Cons:
Some cons for Health Cloud are the reliance on the internet. If you don’t have internet it will not work. The possibility of security risk as well. Using third party software you can’t be sure on who really owns the data.

Read More

Lynworth's profile

Lynworth v.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used monthly for free trial

Review source

Reviewed January 2026

Health cloud: an objective review

4

It allows one to securely manage, organise, store healthcare data that allows healthcare systems to move from on premises systems

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
They offer significant potential to improve care delivery and efficiency but come with implementation challenges, costs, and risks
Cons:
Subscription costs can be high and although cloud based systems are becoming more secure, there are still risks involved

Read More

NO

Niamh O.

Verified reviewer

Hospital & Health Care

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed February 2026

Easy to use and time effective

5

Very good . Better than other products I have used. Makes the job easier having everything centralised

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
ease of use , puts all data in one central system making job easier and information faster to view and access
Cons:
Maybe abit confusing at start to get used to interface but overall that's understandable because everything is in one place

Read More

Showing 1 - 10 of 15 Reviews
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