SAP Crystal Reports is a Business Intelligence (BI) program for Windows suitable for small to medium-sized businesses across multiple industries. It provides mobile apps for Android and IOS. The system offers the ability to write customize reports from multiple data sources and visualize data in dashboards and scorecards, display KPIs and other metrics related to project or departmental performance.

SAP Crystal Reports allows users to create report designs with charts and graphs using Adobe Flash, Adobe Flex and SAP Crystal Dashboard Design data visualizations. Key features include conditional box formatting, data export to multiple formats, right-to-left text formatting, vertical text alignment and parameter description display.

It offers multi-language support in English, French, German, Japanese, Spanish, Italian, Dutch, Russian and Simplified Chinese. SAP Crystal Reports is priced per user. Support is provided through an online forum, email and phone.

Gantt Charting
Gantt Charting

Gantt Charting

Charting Overview

Charting Overview

Data Gathering

Data Gathering

Custom Formula Editor

Custom Formula Editor

Supported Operating System(s):

Windows 7, Windows 8, Windows 10



91 Reviews of SAP Crystal Reports

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great and flexible reporting tool

Pros

Crystal reports provides a broad variety of reporting features with extremely flexible connection options. Extremely versatile and robust.

Cons

It seems to have become dated over time and innovation has somewhat slowed down.

Review Source: Capterra

Wendy from Bierlein Companies, Inc.

Industry:  Construction / Contracting

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Beginner to Crystal Reports

I would suggest going to the class to learn this software. Ease of us comes with more time spent using the software.

Pros

I am able to use information I already have and format it into usable reports for different circumstances. The time savings I have gained by being able to pull the information I need into one report is great. I used to have to use several reports for different information and collate it myself....Crystal Report does that for me now!

Cons

Learning new software always takes time. I had a hard time finding what I was looking for when I first started using this software, but the more I use it the easier it gets.

Review Source

Cami from Indoff, Incorporated

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

Daily Use

Pros

We currently are using the 8.5 version. We are able to use it for almost anything that we can possibly think of with our Oracle software. There isn't too much that we aren't able to filter, twist, and turn to create some sort of report that we are needing. It might take a few minutes to figure out the best way, but we eventually get to something.

Cons

The biggest con that I've come across is the exporting of the data into any Excel format. It seems to not carry over the same formats that we've already set in Crystal Reports. Smaller cons are things like maybe being able to filter the same data selection in more than one way or maybe also offering a "Contains" option.

Review Source: Capterra

Angie from CandyRific, LLC

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Great reporting system!

Pros

Crystal reports are a great way to see your data in many different ways. Customization is fairly easy with some training.

Cons

We have always had an issue with our reports reconciling to our system. They take some training to get them set up correctly.

Review Source: Capterra

Marie from Chenango Supply Co

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

October 2018

A bit confusing, but well worth investments.

Pros

I like that our other software can integrate reports into this program efficiently

Cons

A bit confusing, overall able to figure out with research and time

Review Source: Capterra

Alicia from The NOMORE Foundation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Strong Paginated Reporting Tool

By using Crystal Reports, I'm able to see groupings and patterns in our donor data.

Pros

SAP Crystal Reports is easy to connect to any data base, including main frame files. Documents are high definition.

Cons

It hasn't kept up with the user experience for modern software in terms of look and feel.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

SAP Crystal Reports

I like that Crystal Reports 2013 + has the ability to run filters and queries without hitting the database more than once. The Crystal Reports engine improved with version 10 and has continued to improve, so reports run quickly for the most part (unless you've built a horrible SQL query in a Command Object).

Pros

I've used versions 5 up to 2013 - the power to do amazing formulas and formatting is awesome (from about 2010 to version 2013). Also, the ability to connect to almost any data source is great.

Cons

It's not intuitive, but once you learn where to find things, it's a powerful reporting tool.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

October 2018

Dynamic and Interactive Reports

If I need dynamic, impressive reports, SAP crystal reports is very flexible and offers many solutions to various requirements

Pros

1. Depending on the report requirements, Crystal reports has great capabilities to allow you to create all kinds of reports. You can place images, forms etc using OLE.
2. It allows a user to define multiple data sources, making it flexible when transferring to different platforms.
3. It allows a user to conditionally suppress sections within the report which enables certain parameters to be checked in certain sections of the report.
4. It enables the drill-down feature which allows the final user of the report to drill down further within a report to view more specific details.
5. It can do complex queries and allows a user to incorporate SQL statements in a flexible manner.
6. A user can create sub-reports, group selections and easily format various sections of the report in order to achieve different requirements.
7. It allows format parameters to be used easily and flexibly e.g. one item on the report can be bolded and displayed in italics due to specified parameters.
8. Supports different types of data sources e.g. HANA, MS SQL, Excel etc

Cons

1. For a new user, it might be challenging to create new reports and one might not fully utilize most of the features.
2. Graphical features such as charts are not as enhanced as in other reporting tools.
3. Development of complex reports might take a bit of time depending on the user's experience level
4. When you export a report created with crystal reports to excel, there is a lot of distortion depending on the excel format. It will take a lot of trial and error and eventually, the data on the report is hard to edit on excel.
5. It might crash often after a software update.

Review Source: Capterra

Debolina from GSK Pharmaceuticals India

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

The Best BI tool one can use

Pros

We used it to create an awesome Clinical Data Report and once the data was provided, the Data Modeling was just so easy

Cons

I could never come up with a negative point related to SAP Crystal Reports

Review Source: Capterra

Gideon from I.T. Solutions

Industry:  Software / Technology

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

Great software

Pros

Talk of it's report features, various charts, user friendliness, ease of use, pricing, you will love it. Big ups to the developers because they've made my work very easy.

Cons

I have no issue to complain about this software since it helped me accomplish my task which I was to spend several days to accomplish.

Review Source

Caroline from LASSO GROUP

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

One of the Best Business Intelligent Reporting Tools for SME's

Crystal Reports helps us have a more detailed look of our company and helps us make informed decisions on what we need to do to improve various components of our business.

Pros

I like that Crystal reports have a very strong capabilities like sorting of data. You are also able to retrieve most of your company' data for analysis using the tool. Crystal reports helps us create highly formatted and detailed reports - much more that what we are able to get from the SAP Business One software itself.

Another awesome thing about Crystal reports is that it is that the process of creating reports is easy once you get used to the mechanisms of the tool. For example, once you pull a certain aspect of a specific set of data, yo can reuse it and only change a variable according to your new needs.

Crystal Reports are also pretty affordable for small and medium sized companies.

Cons

Though the initial purchase of crystal reports can be quite affordable, the tool gets expensive when you need to buy the server which is quite costly but essential for scheduled notifications and other benefits.

Review Source: Capterra

Thea from ANECI

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

September 2018

Pixel Perfect reports

Pros

SAP Crystal reports is a great tool interfacing with SAP. It gives you a lot of flexibility to customize your reports and print outs, i.e. receipts and checks, etc. It doesn't take much time to learn, as long as you already have an idea about how databases work. It's basically drag and drop, just as other reporting tools nowadays, and the integration with SAP is seamless. It can also work with other platforms and date sources.

Cons

It's not easy to learn if you only want to design a form. This is truly a developer's tool, or at least, a designer's tool. Not for your average user.

Review Source: Capterra

Jeneshia from Alabama State University

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Good reporting tool

Pros

The best part about using SAP crystal reporting is the ability to create useful reports to reflect the requested or needed data for accurate information. It provided the abilty to share that information with other in a suffienct way.

Cons

When using SAP crystal reporting, in the beginning, the process of formatting and converting the data to a different output was diffucult, but since it has been updated it's easier to use.

Review Source: Capterra

Abel from Bank of China

Industry:  Banking & Financial Services

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Managing Director

Otherwise, a good product

Pros

The product allows me to structure the reports based on what we need to do. The product is able to place large set of data and we can come up with the desire analytics.

Cons

Takes a bit of time to get there. Need more clear instructions in order to come up with he desired reports.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

August 2018

Crystal reports

Pros

I have to say this is a great product only thing is you need to take competency classes or a guide book to be really proficient in it. There so many great features and capabilities in crystal report. I use it to digest excel as a data base and create beautiful visual reports. They're useful in this application.

Cons

To be efficient you need some kind of formal training or education. A guidebook is effect but really need hands on training to create formulas and arguments to create meaningful reports.

Review Source: Capterra

Erue from San Francisco City College

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Really effective and professional

This is the traditional reporting tool that is used in many financial organizations. I have used SAP Crystal Reports 12 in my organization. We can design highly formatted reports using this tool. It can connect to multiple data sources such as ODBC, OLE DB etc. We can create reports with different formats such as pdf, csv, txt, xls, etc. We can also create html, xml reports. The price of this tool is also cheap. We can create detailed graphics, instrument panels.

Pros

There are some written exercises based on SAP Crystal Report that facilitate learning.
the integration with the different IDE of development are optimized.
it is compatible with the most popular database administrators, MYSQL, SQLSERVER, POSTGRESQL. and more...
The designer of Crystal is fantastic, drag and drop add-ons to create your report.

Cons

I had a lot of problems and spent a lot of time trying to adjust the space between the rows. I hope that in the future, SAP Crytal Report will make it easier.
should block the sizes of pre-established and blocked sheets to avoid leaving the margins.

Review Source: Capterra

Kody from Metro Technology Services

Industry:  Software / Technology

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

August 2018

Professional Reporting Service

Pros

SAP Crystal Reports allow for multi-level, in depth reports to be developed efficiently and effective using large scale databases.

Cons

The vertical grouping layout can be difficult to handle when converting reports over to SSRS BIDS reports or other reporting services.

Review Source

Deepali from NTT DATA Services

Ease-of-use

Value for money

Customer support

Functionality

August 2018

it makes easy to make reports as its features are very user friendly and easy to understand

Pros

I used crystal report with Peoplesoft ERP and with Java also .When I compare crystal report with another report application I found it is much batter because of user friendly features for example there is no need to write manual sql just need to give table mapping it creates sql from itself.It gives option to open report in pdf and excel or in which form client want reports.No need to spend time to write so much code as many logic and feature is already present you just need to drag on your report.For me crystal report is fun with code where you design as per your require but no need take tension behind design.

Cons

in crystal report it is little bit difficult to do mapping between two different different database's table.if you do also many time it will not give correct data.

Review Source: Capterra

Chris from Command Alkon

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great tool for making customizable reports for database, but a tad dated in formulaic set up.

Pros

The tool allows easy customization when making reports for an entire database that is constantly changing.

Cons

The formulas are a bit dated in creation; allowing for the creation of pre-sets alongside formulas for database reporting would be ideal.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Reporting system is comprehensive, but difficult to use.

Pros

The ability to customize reports is helpful.
Comprehensive. The system has the ability to report on many aspects of business.

Cons

Difficult to learn report writing requirements.
Trial and error yields unproductive data reporting.
Once parameters are established for requests, downloading data fields is sometimes slow.

Review Source: Capterra

Displaying 1 - 20 of 91 reviews