SAP Crystal Reports is a business intelligence (BI) on-premise solution for Windows that is suitable for small to midsize businesses across multiple industries. It combines the reporting capabilities of SAP Crystal Reports with the secured delivery mechanisms of SAP Crystal Server. It also allows report consumption on mobile apps for iOS and Android.

The system offers the ability to write customized reports from many data sources and visualize data in reports, dashboards and scorecards, display KPIs and other metrics related to project or departmental performance.

It offers multi-language support for up to 28 languages. Languages covered include English, French, German, Japanese, Spanish, Italian, Dutch, Russian and Simplified Chinese.

SAP Crystal Reports is priced per user. Help and support are provided through an online community forum, email and phone.



103 Reviews of SAP Crystal Reports

Overall rating

4.31 / 5 stars

Filters:

Showing 1 - 20 of 103 reviews

December 2018

Mohamad from BSICONS

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Business analysis

Pros

Commonly used as reporting tools in most of the ERP Software , many expert resources available in the market globally

Cons

Some financial reports not available even with complex design especially the statutory report like balance sheet

December 2018

Jean from Hunatec

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Excellent BI tool

Pros

Very good tool for database integration and datawarehouse for the generation of reports. It has multiple options for the generation of multiple indicators in the business process.

Cons

The technical support is quite slow, it is the only thing that I would ask you to improve.

December 2018

Ailyn Mae from Aprisa Business Process Solution Inc

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

SAP Crystal reports for business

Pros

It is very helpful for business to have this app because it has features to make very efficient reports.

Cons

This app is very useful and also the customer service is very accomodating to every issues and it gives support to the customer.

December 2018

Devesh from IQVIA

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Most user friendly reporting tool in the market

Pros

- Very easy to use product with rich functionality and drag/drop options to create your reports
- Good performance

Cons

- Could do well with better cloud, multi cloud offering and integration patters to other third party products.

December 2018

Chandima from Canada Gateway Lawyers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

It's Report creating tool

I was crystal report user in last 5 years.It is easy to create reporting as a developed ERP Systems, It has SDK for c# and java development

Pros

This can easily create report using database views and tables

Cons

Updating is very slow new versions come to spend lot of times

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A wonderful tool for the generation of reports.

I use SAP Crystal Reports to generate different statistics about the problems and requests in the technological area of ​​the company, allowing to customize each report based on the characteristics and hierarchy of the end users.

Pros

What I like most about this software is that it allows you to quickly transform any data source into interactive and relevant content for different users. Also integrates design, modification and visualization capabilities in different types of applications such as .NET, Java or COM and
allows end users to access and interact with reports through different means such as Web portals, mobile devices and Microsoft Office documents. In general, it is an incredible tool for the generation of different types of reports, providing the option to widely customize each of them.

Cons

Given the amount of tools and options that it offers, its handling is sometimes a bit complex, especially for users with little technical knowledge.

December 2018

Samah from Awe Research

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

Sap crystal reports review

Pros

Very appealing and good looking features

Cons

Little complicated and not much easy to use

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great software

Pros

The most powerful tool to create reports, you can modify the reports at any time and there is no need to re-deliver the application / software system. Easy to integrate with other software.

Cons

There is nothing I don't like at this moment.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Good Software

Our customers use the crystal reports daily to print invoices, quotes, purchase order, etc.

Pros

- customers can display their company's reports
- easy to adjust if the customer wants a report to be changed

Cons

- at this moment in time I have nothing bad to say about this software

November 2018

Monique from BlueLink Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

quick reporting tool

although it takes time to build reports, you can also generate a simple report in less than 10 minutes.

Pros

I like the ability to preview the report as I am making changes. I like the ability to add sub report, pictures and manipulate the text format

Cons

you need to be careful when touching a field, often it moves position. I wish they had better tool tips or help

November 2018

Steve from Carpentry, Interior Design

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Powerful query tool for just about any need

Pros

I had to use a consultant to help me write the queries I use. We use them everyday to run our business and the work perfectly.

Cons

Very difficult to learn the structure and commands. I felt a lot like I needed to understand coding. I resorted to hiring a professional to write our queries.

November 2018

Fabrice from RBC

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

November 2018

Complete intermediate SQL reporting tool.

Pros

Fully customizable reports that can be exported in a very large variety of formats. In depth formula editor allowing for endless possibilities.

Cons

No built in scheduler. Reports need to be ran manually unless you purchase a different application.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great and flexible reporting tool

Pros

Crystal reports provides a broad variety of reporting features with extremely flexible connection options. Extremely versatile and robust.

Cons

It seems to have become dated over time and innovation has somewhat slowed down.

November 2018

Wendy from Bierlein Companies, Inc.

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Beginner to Crystal Reports

I would suggest going to the class to learn this software. Ease of us comes with more time spent using the software.

Pros

I am able to use information I already have and format it into usable reports for different circumstances. The time savings I have gained by being able to pull the information I need into one report is great. I used to have to use several reports for different information and collate it myself....Crystal Report does that for me now!

Cons

Learning new software always takes time. I had a hard time finding what I was looking for when I first started using this software, but the more I use it the easier it gets.

October 2018

Cami from Indoff, Incorporated

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Daily Use

Pros

We currently are using the 8.5 version. We are able to use it for almost anything that we can possibly think of with our Oracle software. There isn't too much that we aren't able to filter, twist, and turn to create some sort of report that we are needing. It might take a few minutes to figure out the best way, but we eventually get to something.

Cons

The biggest con that I've come across is the exporting of the data into any Excel format. It seems to not carry over the same formats that we've already set in Crystal Reports. Smaller cons are things like maybe being able to filter the same data selection in more than one way or maybe also offering a "Contains" option.

October 2018

Angie from CandyRific, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Great reporting system!

Pros

Crystal reports are a great way to see your data in many different ways. Customization is fairly easy with some training.

Cons

We have always had an issue with our reports reconciling to our system. They take some training to get them set up correctly.

October 2018

Marie from Chenango Supply Co

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Functionality

3 of 5

October 2018

A bit confusing, but well worth investments.

Pros

I like that our other software can integrate reports into this program efficiently

Cons

A bit confusing, overall able to figure out with research and time

October 2018

Alicia from The NOMORE Foundation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Strong Paginated Reporting Tool

By using Crystal Reports, I'm able to see groupings and patterns in our donor data.

Pros

SAP Crystal Reports is easy to connect to any data base, including main frame files. Documents are high definition.

Cons

It hasn't kept up with the user experience for modern software in terms of look and feel.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

SAP Crystal Reports

I like that Crystal Reports 2013 + has the ability to run filters and queries without hitting the database more than once. The Crystal Reports engine improved with version 10 and has continued to improve, so reports run quickly for the most part (unless you've built a horrible SQL query in a Command Object).

Pros

I've used versions 5 up to 2013 - the power to do amazing formulas and formatting is awesome (from about 2010 to version 2013). Also, the ability to connect to almost any data source is great.

Cons

It's not intuitive, but once you learn where to find things, it's a powerful reporting tool.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

5 of 5

October 2018

Dynamic and Interactive Reports

If I need dynamic, impressive reports, SAP crystal reports is very flexible and offers many solutions to various requirements

Pros

1. Depending on the report requirements, Crystal reports has great capabilities to allow you to create all kinds of reports. You can place images, forms etc using OLE.
2. It allows a user to define multiple data sources, making it flexible when transferring to different platforms.
3. It allows a user to conditionally suppress sections within the report which enables certain parameters to be checked in certain sections of the report.
4. It enables the drill-down feature which allows the final user of the report to drill down further within a report to view more specific details.
5. It can do complex queries and allows a user to incorporate SQL statements in a flexible manner.
6. A user can create sub-reports, group selections and easily format various sections of the report in order to achieve different requirements.
7. It allows format parameters to be used easily and flexibly e.g. one item on the report can be bolded and displayed in italics due to specified parameters.
8. Supports different types of data sources e.g. HANA, MS SQL, Excel etc

Cons

1. For a new user, it might be challenging to create new reports and one might not fully utilize most of the features.
2. Graphical features such as charts are not as enhanced as in other reporting tools.
3. Development of complex reports might take a bit of time depending on the user's experience level
4. When you export a report created with crystal reports to excel, there is a lot of distortion depending on the excel format. It will take a lot of trial and error and eventually, the data on the report is hard to edit on excel.
5. It might crash often after a software update.