Tikkit 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Tikkit

4.8

(43)

Pricing

Starting at $59.00 per month

About Tikkit

Tikkit is a cloud-based maintenance management solution specializing in building maintenance, along with budgeting and forecasting.

Key features include work order management, vendor management and a tenant help center. The work order management module provides a centralized database of work orders. Users can receive, manage and track work orders through email or text messages. Photographs and other data can be attached to work orders and users can be notified when orders change.

Tikkit’s tenant help center allows tenants to submit requests for services and they can track their requests’ progress through the help center, email or text messages. They can also upload images to accompany their requests.

Its vendor management module, users can communicate with vendors through email and text messages from within the system. Vendors can see a consolidated view of work orders, including tenant comments, photos and other attachments. Tikkit is priced per user or per building.

Tikkit Screenshots

Tikkit Pricing and Plans

Starting price: $59.00 per month

Free Trial

Free Version

Basic

$59.00

per feature, per month

No plan information available

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Tikkit Features

Popular features found in Work Order
Billing & Invoicing
Calendar Management
Dispatch Management
Inventory Management
Maintenance Scheduling
Mobile Access
Preventive Maintenance
Quotes/Estimates
Reporting & Statistics
Technician Management
More features of Tikkit
API
Asset Tracking
Commercial Properties
Communication Management
Customer Database
Equipment Management
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Job Management
Job Tracking
Key & Lock Management
Maintenance Management
Recurring Appointments
Reminders
Residential Properties
Routing
Scheduling
Search/Filter
Service History
Status Tracking
User Management
Vendor Management
Work Order Creation
Work Order Management

Tikkit User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

23%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.9

Functionality

4.5

Have you used Tikkit and would like to share your experience with others?

Brandon K.

Verified reviewer

Machinery

51-200 employees

Used other for free trial

Review source

Reviewed November 2018

Tikkit

Ratings Breakdown

Ease of use

Functionality

Pros:

It is very easy to use. Lets you get all the information you need onto the form

Cons:

Needs a few more options still. You are limited to certain fields. Maybe need some custom fields if there are not specific spots where your information belongs

Vendor Response

Brandon, thanks for the feedback on custom fields and we are happy to know you found Tikkit very easy to use!

Replied December 2018

Cindy C.

Verified reviewer

Real Estate

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Property Management

Prior to using Tikkit, our property management tenants would email a request to be assigned by management to the appropriate department or vendor. Sometimes emails would get lost in an inbox or forgotten. Now with Tikkit, we are able to keep our work order system more organized and assignments and accountability more defined. We also are able to track in one place our preventative maintenance and tenant work orders. It is a great tool for efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to learn and use and provides mobile phone notifications with the option to reply directly to the submitter via mobile email instead of having to log-in to a web browser separately.

Cons:

It lacks the option to print or export reports on tracked asset inventory. If that were in place, I'd call the software perfect for our needs.

Reasons for switching to Tikkit

The previous software was more expensive and not as easily scalable to our smaller operation.

Stephen K.

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2017

Maintenance Operations Manager

Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

Cons:

Paying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so.

Vendor Response

Hi Stephen, thanks for the thoughtful review and our sales team is making efforts to make the per Staff User (Occupants and Vendors always free) or per Location pricing options even more clear and simple. List pricing is available online as always | https://gridium.com/products/building-operations/pricing/

Replied April 2017

Amanda C.

Used daily for less than 12 months

Review source

Reviewed February 2018

Excellent! Incredibly easy to use, a world of difference from our last program!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is so easy to use, whether it be on your cell phone or computer. I think my favorite part is the ability to keep ongoing notes and internal conversations about work orders... so many times a tenant has reached out about a re-occurring problem months down the road and it makes things so much easier for everyone that you are able to search key words and find notes on the issue to spark your memory. I also love how easy it is to make a change to your property info. for instance, if one tenant moves-out and another moves-in to the same space you can easily edit the names/info. Or add a tenant name and suite number... which has made a huge difference in how work orders are handled... It gives you the perfect opportunity to customize the properties, allowing the PM and Engineer to decipher between the many different spaces & work orders and addressing the situation the best way possible. As mentioned above, this program is a night and day difference from our last program, I would NEVER go back! To sum it up, I absolutely love this Tikkit!

Cons:

These cons are minuscule opposed to the Pro's of the system, just little things I wish were a bit more user friendly: 1) I wish you could customize the "Assign to staff" portion. It gives you 5 options to easily click on right off the bat & they are in alphabetical order... the last button on the screen is "more", where you click for a drop down menu... 4 out of the 5 staff members on my page I have **never** assigned a W/O to and it's a little more time consuming having to go through the drop down menu each time. In a perfect world I would love to customize it with the Engineers that I assign W/O to daily. 2) I wish you could drag and drop an image into the work order for time saving purposes, rather than searching on the computer/desktop for the image and attaching it that way. 3)In our work order meetings we pull "all open requests" up on the large C.R. screen to review and often say that we wish the side bar on the left of the screen would disappear or could be minimized some way to created more screen visibility or add more columns instead. 4) Also in W/O meetings, we wish you could click on an open W/O to view the discussion & that it would open in a separate window. How its set up now it takes you to a new screen and when you try to go back you cant and you have to start from the beginning again. 5) We wish there was a way to to set up an alert for certain categories so we know if a W/O hasn't been closed out for a certain amount of time.

Vendor Response

We love knowing you find Tikkit so easy to use and helpful in addressing tenant requests. Thanks also for the helpful feedback! Drag-and-drop attachments, stale request alerts, and custom staff assignment lists are on our list, and we'll let you know just as soon as each of those updates have been made.

Replied February 2018

Jack W.

Management Consulting

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2016

Don't tell my wife!

I'm a facilities supervisor and I use Tikkit to assign work to my crew. I was looking for something simple that would dispense work and also track/organize past work. I knew if the product wasn't easy to use we wouldn't use it no matter how many bells and whistles it had. It needed it to be streamlined or my crew would complain that it was only making them do more work. We've been using it for I guess a couple months now and so far it works great. Everybody can even enter there own work orders and that way their good deeds don't go unrecognized. I'm keeping this a secret from my wife, if she knew about it I'd have a long to-do list.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-It's mobile sitting right there on your phone traveling with you. I don't have to go back to my computer. I can add something at anytime even if I suddenly remember something on the weekend. -When someone is out sick the rest of us can instantly see what jobs they had that needed to be done. -By pushing a few buttons I can immediately know if someone is falling behind on there work load -The ability to add pictures is very useful. -Everybody can enter a work order -One thing I'm really happy about is that there have been no complaints -

Cons:

-Closing an item is clunky. The 'check' that you press once opens the work order and my guys make a comment and then you press 'done' and then you press the 'check' again and it asks you why you are closing the items and so you tell it again and then you press 'close'. It appears that you should press the 'check' button twice to go directly to the 'reason for closing' box. -Not much else, I pretty much like how it functions

Vendor Response

Hi Jack and thanks for the great feedback! No, we won't tell your wife ;)

Replied October 2016

Scott H.

Verified reviewer

Commercial Real Estate

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Best work order system I’ve ever seen

TIME!!! Time is money in every business and I can’t imagine a quicker system for managing work orders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I get my tickets within seconds of them being entered into the system. No time is wasted on phone calls or other messaging to simply let me know that I have a new ticket. Many times I am already done with a work order if somebody calls to tell me that they put it in the system. I can also customize my screen to maximize the most important information I need to see relative to me competing or managing a work order.

Cons:

The Tikkit system is so user friendly, I haven’t found a flaw yet

Vendor Response

It's great to see, Scott, that Tikkit is saving you time!

Replied July 2019

Alice M.

Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2018

Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Entering work orders is quick and easy. 2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically. 3) Easy to track the progress of any work order via notes and timer. 4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference. 5) Search functionality is SUPER for both open and closed Tikkits.

Cons:

1) It would be nice to see who the Tikkit is assigned to on the email that is generated. 2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings. 3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings.

Vendor Response

Great to know, Alice, that getting things done with Tikkit is quick & easy!

Replied July 2019

Rob S.

Used daily for less than 12 months

Review source

Reviewed May 2018

The Tikkit system has been very helpful in improving our customer relations.

Simply put, better communication with our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it is easy to use. Our clients have not had trouble using it once they get their log in established. They can easily upload the issues they are having and provide pictures. It truly helps make our job easier. it is also easy to use on the administrator end as well. I also like that it is the same across different communities. It makes it easier as the administrator to function.

Cons:

I thought about this the other day. I would like to have an email sent to the vendor or person it is assigned to when a due date is approaching. I think this would help the vendors get the work done quicker. Unless I am missing something, right now it does not send an email reminder.

Vendor Response

Rob, we're delighted to see that Tikkit has improved client communication! Thank you for this feedback.

Replied December 2018

MD A.

Verified reviewer

Higher Education

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2021

An everyday essential

Overall other than a few technical issues I have had Tikket is a great software to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

My job has a lot to do with work orders so to have a easy to use software is great. The mobile features are also amazing. Its great being able to work on the go. Tikkit makes my life way easier.

Cons:

The software has felt clunky at times for me. I don't know why but at times the software will move at snails pace when it is usually fast. This is not a frequent issue however.

Verified

Reviewer

Medical Practice

501-1000 employees

Used monthly for less than 2 years

Review source

Reviewed June 2018

Noted improvement in maintenace responses

Ratings Breakdown

Ease of use

Functionality

Pros:

I really like how easy it is for our end users to use. The clarity and insight this tool is able to provide them is very helpful as well; it greatly reduces the quantity of status update calls from staff.

Cons:

Maybe it's just our settings but I don't believe we have a way to email in new support requests; all of them are initiated through the portal, but ahving an email to ticket option would be helpful!

Vendor Response

Yes, all accounts can create work orders by simply emailing them directly in. Any Staff or Occupant user can email [yourdomain]@tikkit.us and the request will be generated and a confirmation email sent back automatically to the creator. It's great to see maintenance responses are improving on your team!

Replied June 2018

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