8x8 Contact Center 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

8x8 Contact Center

4.2

(47)

FrontRunner 2026

Pricing

Pricing available upon request

About 8x8 Contact Center

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.
8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.

8x8 Contact Center Screenshots

8x8 Contact Center Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

X Series Plans (UCaaS & CCaaS)

Pricing available upon request

No plan information available

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8x8 Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of 8x8 Contact Center
Activity Dashboard
Agent Interface
Alerts/Escalation
Alerts/Notifications
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Call Center Management
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
Customer History
Customizable Reports
Employee Scheduling
For Call Centers
Inbound Call Center
Interaction Tracking
Labor Forecasting
Live Chat
Manual Dialer
Monitoring
On-Demand Communications
Outbound Call Center
Performance Management
Performance Metrics
Personalization
Predictive Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
SMS Messaging
Third-Party Integrations
VoIP Connection

8x8 Contact Center Integrations

Zendesk Suite

Microsoft Teams

8x8 Contact Center User Reviews

Overall Rating

4.2

Ratings Breakdown

47%

34%

15%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.0

Functionality

4.2

Have you used 8x8 Contact Center and would like to share your experience with others?

CHERI D.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

8X8 REVIEW

Previously 2

Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up.

Ratings Breakdown

Ease of use

Functionality

Previously 2

Pros:

I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell.

Cons:

I have had several issues with this software that after multiple contacts with customer support have still not been resolved.

Fabiano M.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

8x8 Contact Center is a wise choice

So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer

Cons:

Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!

Reasons for choosing 8x8 Contact Center

It looked like a good investiment. No regrets, we were right about it.

Reasons for switching to 8x8 Contact Center

Because our legacy phone system was really old and we were looking for a better way to have users working from their home without the complication of using VPN routers.

Vendor Response

Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us!

Replied February 2024

Bob R.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Have USed For a Long Time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty.

Cons:

The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.

Vendor Response

Hello Bob! We're sorry to hear about your experience and want to extend our sincerest apologies for any inconvenience caused. We truly value your feedback as it helps us identify areas where we can improve our service.

Replied February 2024

Gerard V.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2024

8x8 Contact center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and user friendly. Easy to navigate.

Reasons for switching to 8x8 Contact Center

8x8 already purchase Fuze and it comes to end of life

Vendor Response

Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use.

Replied March 2024

Darlene D.

Verified reviewer

Medical Practice

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed March 2024

Best Multifunction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent.

Cons:

I have not found one thing that I do not like about 8x8 Contact Center.

Reasons for switching to 8x8 Contact Center

We needed a program that could handle all of our needs.

Vendor Response

Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs.

Replied March 2024

Amit A.

Verified reviewer

Consumer Goods

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Reliable Platform for your OTP Deliverability & IVR!

I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team!

Cons:

The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages

Reasons for choosing 8x8 Contact Center

Pricing was high for the same offerings on the alternative products!

Reasons for switching to 8x8 Contact Center

Deliverability, Reliability & Transparency are the reasons for the switch.

Barbara C.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Ease into 8x8

I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that 8x8 is easy to use and set up.

Cons:

A few times calls have come through to your phone although you are on the phone.

Reasons for switching to 8x8 Contact Center

The cisco system was too complex to add users and manage calls.

Vendor Response

Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.

Replied February 2024

emma b.

Verified reviewer

Staffing and Recruiting

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Great product

the layout really easy to navigate really great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Voip system is good the process to be able to listen to calls

Cons:

Signal depending on broadband speeds and amount of people on the broadband

Vendor Response

Hi Emma, thank you for your review. We are delighted you are having an excellent experience with 8x8!

Replied January 2025

Samuel C.

Verified reviewer

Automotive

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed August 2024

8x8 gets the job done

It's been good so far and gets the job done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and desktop app associated with 8x8

Cons:

some drop calls and random latency when logging in to the contact center. We have to clear browser cache in order to get in the contact center.

Vendor Response

Hi Samuel, thank you for leaving feedback on your experience with 8x8. It's great to hear you find 8x8 easy to use. Please feel free to contact our support team if you experience difficulties.

Replied August 2024