Avaya Experience Platform 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Avaya Experience Platform

4.7

(11)

Pricing

Pricing available upon request

About Avaya Experience Platform

Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely.

Avaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.

Avaya Experience Platform Screenshots

Avaya Experience Platform Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Avaya Experience Platform Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Avaya Experience Platform
Automatic Call Distribution
Call Center Management
Call List Management
Call Reporting
Call Transfer
Campaign Management
Chat/Messaging
Communication Management
Customer Experience Management
Customer History
Customer Segmentation
Customizable Reports
Employee Scheduling
For Call Centers
Interaction Tracking
Labor Forecasting
Monitoring
Multi-Channel Communication
Multi-Channel Management
Performance Management
Performance Metrics
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Social Media Integration

Avaya Experience Platform User Reviews

Overall Rating

4.7

Ratings Breakdown

82%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

4.6

Functionality

4.5

Chelsea M.

Verified reviewer

Banking

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Every computer needs this

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very quick and user friendly on desktop and laptops

Cons:

Not alot to say bad about this service at qll

Barry M.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Avaya Accomplished Call Software

A terrific call management system that helps bring insight into your call center environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents

Cons:

The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics.

Reasons for choosing Avaya Experience Platform

There was more confidence using an established and reliable brand like Avaya.

Reasons for switching to Avaya Experience Platform

Avaya offers more details and flexibility to organize your call center and call tracking.

YAEL B.

Verified reviewer

Banking

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

Avaya - my personl expirence

It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Single use insight on versatile and the PC where same customer is utilized on both the gadgets. Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly Portable customer helps in portability where inside office we are accessible any place we go. Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized..

Cons:

Need Easy visit highlight on the Avaya Client introduced on the Laptop Wish to have Desktop offering accessible to the customer like we have in Skype Need document sharing element on the Avaya customer

Reasons for switching to Avaya Experience Platform

I changed my job

Ashley S.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Love this Phone System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it is easy to update and use. My team is able to onboard new members with minimal training

Cons:

Some items can be alittle old school but, in this case it makes the platform easier to use

Giacomo M.

Verified reviewer

Facilities Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Avaya Experience Platform Has Reliable Features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the effective features of Avaya Experience Platform. Avaya Experience Platform is a reliable contact center.

Cons:

I do not see any issues when using Avaya Experience Platform.

Mark Jill S.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2023

AVAYA keeps your business Going.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc.

Cons:

Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are.

Mario G.

Verified reviewer

Fine Art

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Meetsa our requirements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The setup and operation were painless. Analytics are not something we rely on, but they are nice to have access to.

Cons:

The support is easily available, but sometimes more complex questions require a lot of details before the support agent can fully understand. Then they have to research and find a solution, but they always do.

Reasons for choosing Avaya Experience Platform

Responsiveness of the sales associate was fast and they addressed all my little questions and concerns.

Ronalen V.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Best for call center working management

It's really excellent. It's effective and efficient to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like this software because it's the best choice for call center company it's really great. You can actually track your call, record calls for quality purposes. Since working we really use it in daily basis.

Cons:

So far I really like this software. But I think it's a bit expensive but it's really worth the price especially for call center companies.

Jamie W.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Awesome