CommPeak Dialer 2026: Benefits, Features & Pricing

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Features
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Overview

CommPeak Dialer

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Pricing

Pricing available upon request

About CommPeak Dialer

CommPeak Dialer: Better Reach and Performance through Predictive Dialing

CommPeak Dialer gives contact centers the control and visibility to connect with more leads and keep agents engaged in live conversations. The dialer supports both high-volume outreach and varied campaign types, providing operational oversight, flexible workflows, and omnichannel reach that keep operations productive at every stage of engagement.

Why Choose CommPeak

Connect More Leads - Predictive Dialing and Dynamic Ratio Calling automate call flow to keep agents productive throughout the day. The system detects live answers, skips unavailable numbers, and connects leads instantly, helping teams spend more time in conversations and less time waiting.
Real-Time Visibility and Control - Managers get complete visibility into call performance, agent activity, and lead flow in real time. Live dashboards and alerts make it easy to track progress, identify issues early, and act fast to keep performance steady and campaigns on track.
Adapts to Any Campaign or Workflow - A rule-based engine lets one determine how leads are distributed, and adjust strategies as business goals change. Manage multiple campai...

gns at once with full control over pacing, routing, and lead priorities. * Reach Customers Beyond Voice - Not all leads pick up phone calls. Connect with leads through integrated SMS, WhatsApp, or Telegram messaging. An omnichannel inbox lets agents continue conversations from different channels from within the dialer, improving response rates and engagement outcomes. * AI-Driven Call Analysis and Insights - AI records, transcribes, and summarizes calls, surfacing key takeaways, sentiment trends, and ranked call insights. This intelligence helps managers review conversations faster, spot issues, identify priority calls, and strengthen coaching. * CRM & API Connectivity - Integrate with your CRM to upload and manage leads, place calls with Click-to-Call, and sync updates automatically through two-way synchronization. Use the API to create integrations that connect directly with your existing systems. Ideal for: - Increasing live connections in contact centers - Improving sales and support performance and outreach - Managing multiple campaigns or brands - Achieving real-time visibility and performance control - Integrating messaging into the calling process Key Features * AI-Powered Predictive Dialing – Places multiple calls simultaneously and connects answered calls directly to available agents. * Dynamic Ratio Calling – Dynamically regulates dialing pacing to match answer rates and agent availability. * Skill-Based Routing – Matches leads with the most qualified agents by language, expertise, or campaign type. * High-Intent Lead Indicators – Identifies leads with stronger intent to connect or convert * Local Caller ID – Displays local numbers to increase pickup rates. * Automatic Number Correction – Detects and fixes formatting errors to ensure proper dialing. * Call Availability Detection – Filters out busy or unavailable numbers, connecting agents only to live opportunities. * Voicemail Detection – Skips calls that reach voicemail to maximize active calling talk time. * Listen, Whisper, and Barge – Monitor, coach, or assist agents during live calls * Real-Time Dashboards and Critical Alerts – Track metrics, monitor quality, and receive alerts about critical real-time changes. * Reports and Analytics – Access detailed data on call trends, agent performance, and lead flow for better decision-making. * Multi-Campaign and Remote Team Management – Manage multiple campaigns or distributed teams from one system. * Omnichannel Messaging – Delivers SMS, WhatsApp, and Telegram capabilities within CommPeak Dialer. * CRM & API connectivity - Enables direct connection between the dialer, CRM platforms, and other integrated systems

CommPeak Dialer Screenshots

CommPeak Dialer Pricing and Plans

Starting price: $5.50

Free Trial

Free Version

Basic

$5.50

usage based

No plan information available

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CommPeak Dialer Features

Popular features found in Predictive Dialer
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Transfer
Computer Telephony Integration
Contact Management
FTC Compliance
Lead Management
Real-Time Reporting
More features of CommPeak Dialer
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Allow/Block List
Answering Machine Detection
Anti Spam
API
Audit Trail
Auto-Dialer
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Disposition
Caller ID
Call List Management
Call Logging
Call Reporting
Call Scripting
Call Tracking
Campaign Management
Campaign Specific Caller ID
Chat Transcript
CRM Integration
Customizable Reports
Dashboard
For Sales Teams/Organizations
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
Lead Scoring
List Management
Manual Dialer
Monitoring
Multi-Channel Communication
Outbound Call Center
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Prospecting Tools
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Secure Data Storage
Spam Analysis
Spam Blocker
Spam Detection
Text to Speech
Third-Party Integrations
Voice Mail
Workflow Management