contactSPACE 2026: Benefits, Features & Pricing

Good experience thus far and would recommend ContactSPACE

Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.

The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider.

Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.

Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.

Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a much easier solution to use and much more reliable system from an operations perspective. We have been using ContactSpace now for around 18 months and in all that time there have been perhaps a handful of blips all of which were sorted in a matter of minutes. For me the ease of use, reliability and adaptability of ContactSpace to our needs has changed the way my work day progresses. I am much more productive as are the agents, I have less (or no) complaints from the agents about the system being down or them not being able to make calls. I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day. The listening in function is also great, with the other application we would have to dial a number and only be able to listen in once the agent was on the call, with ContactSpace all we have to do is click the listen button. It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

We are a charity fundraising call centre and run multiple campaigns with thousands of data files. CS is intuitive, simple to use and provides us with visibility on all aspects of our campaigns and agents performance.

We use it for our annual appeals. The overall experience has been quite good. The training was not that great, it was mainly because our trainer left his job midway the training. But the support staff stepped in and responded to our queries very well.

+ The platform will never pass it's used by date. Updates to the software are distributed to all users. + Very simple to use - build & implementation was straightforward. + Contact Centre Manager friendly; you will not need an IT department to configure or tweak initiatives, reducing response times and increasing flexibility. + Reliable service delivery. + Flexible support team filled with creative, 'can-do' people who take the time to learn about your environment and business requirements and ambitions. + Simple pricing structure that flexes to accommodate our changing environment. + The availability of professional services (reasonably priced) means you aren't alone! + Plays well with others; API connectors between ContactSpace and ScalesForce are reliable and improve real time information management.