Dezide 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dezide

4.2

(5)

Pricing

Pricing available upon request

About Dezide

Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices.

Advisor allows users to track and analyze the technical diagnostic data in real time, which helps users identify and resolve technical issues.

Advisor also allows users to design mobile responsive guides to address common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach.

Advisor offers contact center module, which helps users route and manage queries over the phone. Users can provide a guide to customers that contains frequently asked questions and their answers. Customers can also use the search engine to search for guides and articles. Pricing is per user per month. Support is offered via email and phone.

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Dezide User Interface

Popular Dezide Alternatives

Main Product

Dezide

4.2

(5)

Ratings Breakdown

4.0Ease of use
4.67Value for money
5.0Customer support
4.67Functionality

Pricing

Available upon request

Get Price

Alternative Product

Bitrix24

4.2

(982)

Ratings Breakdown

3.97Ease of use
4.15Value for money
3.96Customer support
4.28Functionality

Pricing

Starting at €61.00 per month

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Alternative Product

LiveAgent

4.7

(1752)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

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Alternative Product

Zoho Desk

4.5

(2210)

Ratings Breakdown

4.39Ease of use
4.46Value for money
4.30Customer support
4.46Functionality

Pricing

Starting at $9.00 per month

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Alternative Product

Freshdesk

4.5

(3405)

Ratings Breakdown

4.48Ease of use
4.41Value for money
4.49Customer support
4.34Functionality

Pricing

Starting at $19.00 per month

Get Price

Alternative Product

Zendesk Suite

4.4

(4068)

Ratings Breakdown

4.33Ease of use
4.16Value for money
4.26Customer support
4.36Functionality

Pricing

Starting at $39.00 per month

Get Price

Dezide Pricing and Plans

Starting price: €49.00

Free Trial

Free Version

Basic

€49.00

per feature

No plan information available

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Dezide Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Dezide
Alerts/Escalation
API
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Decision Support
Full Text Search
Knowledge Base Management
Search
Self Service Portal

Dezide Integrations

Salesforce Service Cloud

Dezide User Reviews

Overall Rating

4.2

Ratings Breakdown

40%

20%

Secondary Ratings

Ease of Use

4.0

Value for money

4.7

Customer support

5.0

Functionality

4.7

Have you used Dezide and would like to share your experience with others?

Verified

Reviewer

Public Policy

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

email marketing made easy now

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items

Cons:

i am using this software but until i have nothing any problems

Christian Y.

Telecommunications

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams

We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support.

Cons:

While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value.

Tine M.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed January 2016

Very difficult to use - also very limited in when it cal do

We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long.

Ratings Breakdown

Ease of use

Customer support

Pieter C.

Machinery

Used weekly for more than 2 years

Review source

Reviewed August 2017

Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality

Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer & API-calls) can be very powerful.

Cons:

The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious.

Viret A.

Used unspecified for unspecified

Review source

Reviewed January 2015

Liebherr Mining using Dezide Advisor tool

The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs.

Ratings Breakdown

Ease of use

Customer support

Showing 1 - 5 of 5 Reviews