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Dialing Innovations Call Center Application Suite

Overview

Dialing Innovations Call Center Application Suite 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Dialing Innovations Call Center Application Suite
Dialing Innovations Call Center Application Suite
4.8
(14)

Pricing

Starting at $10.00 per month

About Dialing Innovations Call Center Application Suite

Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.

The solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.

It provides other features such as intelligent call routing, on-screen display of caller information and answering machine detection. The solution also helps with multiple campaign management, caller ID mapping and list data management.

Services are available on a per month subscription basis with support available via email, phone and live chat.

Dialing Innovations Call Center Application Suite Screenshots

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Dialing Innovations Call Center Application Suite Pricing and Plans

Starting price: $10.00 per month
Free Trial
Free Version

Basic

$10.00

per user, per month

No plan information available

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    Dialing Innovations Call Center Application Suite Features

    • Popular features found in Call Center
      Caller ID
      Call Logging
      Call Monitoring
      Call Recording
      Call Routing
      Call Scripting
      Contact Management
      CRM
      Dashboard
      IVR
      Queue Management
      Reporting/Analytics
    • More features of Dialing Innovations Call Center Application Suite
      Access Controls/Permissions
      Activity Dashboard
      Activity Tracking
      Alerts/Escalation
      Alerts/Notifications
      Answering Machine Detection
      API
      Auto-Dialer
      Automatic Call Distribution
      Automatic Outbound Dialer
      Blended Call Center
      Callback Scheduling
      Call Center Management
      Call Conferencing
      Call Disposition
      Call List Management
      Call Queues
      Call Reporting
      Call Scheduling
      Call Screening
      Call Tracking
      Call Transfer
      Campaign Management
      Chat/Messaging
      Computer Telephony Integration
      Conferencing
      Contact Database
      Customizable Reports
      Data Import/Export
      Fax Management
      Inbound Call Center
      Interaction Tracking
      Lead Capture
      Lead Management
      Live Chat
      Manual Dialer
      Mobile Access
      Monitoring
      Multi-Channel Communication
      Multiple Scripts
      Outbound Call Center
      Performance Metrics
      Phone Key Input
      Power Dialer
      Predictive Dialer
      Preview Dialer
      Progressive Dialer
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Reporting
      Recording
      Reporting & Statistics
      Scheduled Recording
      SIP Trunking
      SMS Messaging
      Survey/Poll Management
      Surveys & Feedback
      Text to Speech
      Third-Party Integrations
      Video Conferencing
      Voice Customization
      Voice Mail
      Voicemail Transcription
      VoIP
      VoIP Connection

    Dialing Innovations Call Center Application Suite User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    79%

    4

    21%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.8

    Value for money

    4.9

    Customer support

    4.5

    Functionality

    4.9

    Have you used Dialing Innovations Call Center Application Suite and would like to share your experience with others?

    Bill's profile

    Bill C.

    Verified reviewer

    Telecommunications

    Used other for more than 2 years

    Review source

    Reviewed March 2018

    DI provides personal, high-level service.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Feature rich, combining the best call center software features from all the competition. Incredibly stable.

    Read More

    GF

    Gypsy F.

    Verified reviewer

    Food & Beverages

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2019

    Great system! Saved my business money.

    5

    We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!
    Cons:
    Nothing so far has been negative. I really have liked everything.

    Read More

    KG

    Karl G.

    Verified reviewer

    Restaurants

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed April 2019

    Dialing Innovations

    4

    We have 30 of these systems, and i i probably have to call once a month for support for all locations.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    Its a cheap alternative to a big phone bill.
    Cons:
    When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

    Read More

    JL

    Justin L.

    Verified reviewer

    Telecommunications

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed March 2019

    A good Dialer System

    4

    Over the years they've become a very stable dialer system. Would recommend for most businesses.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    3
    Customer support
    5
    Functionality
    icon
    Pros:
    Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great.
    Cons:
    Not the best customer service. Adding new features is not cheap.

    Read More

    TB

    Tania B.

    Financial Services

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed February 2018

    The software is excellent and very reliable.

    5

    Productivity, profit increase, workflow efficiency, ease of system management.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.
    Cons:
    The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

    Read More

    AR

    Andrew R.

    Verified reviewer

    Food & Beverages

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed May 2019

    Call Center Applications Review

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    There are many features that are noteworthy. The setup is very simple and the support is even better. We have used this system and rarely have we had any issues. Cost and simplicity are very important within any business when choosing a product.
    Cons:
    I cannot list any negatives. Any issues that we have ever experienced had nothing to do with the system, but had to do with our internet service provider.

    Read More

    GE

    George E.

    Used daily for more than 2 years

    Review source

    Reviewed March 2018

    Very responsive. Great product.

    5

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.
    Cons:
    At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.

    Read More

    KP

    Kamlesh P.

    Verified reviewer

    Restaurants

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2019

    Subway

    5

    So far great but did not get return call few times from other services I was looking for!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    3
    Customer support
    5
    Functionality
    icon
    Pros:
    Cheap and less handling for catering orders
    Cons:
    Sometime we have to reset the equipment when theres no dial tone or cannot make call

    Read More

    MF

    Michael T F.

    Verified reviewer

    Food & Beverages

    11-50 employees

    Used daily for less than 12 months

    Review source

    Reviewed April 2019

    Great Restaurant Resource

    5

    I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business. Overall, a great buy!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool!
    Cons:
    Set-up can be a little tough for a not technology oriented individual.

    Read More

    VR

    Verified
    Reviewer

    Restaurants

    11-50 employees

    Used weekly for free trial

    Review source

    Reviewed April 2019

    Easy use

    5

    How to install it

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I like most about this because very easy to use,
    Cons:
    I don’t see any user forum which will beneficial for us

    Read More

    Showing 1 - 10 of 14 Reviews
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