Fusion Connect CCaaS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Fusion Connect CCaaS

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Pricing

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About Fusion Connect CCaaS

Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication channels. It helps you connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. It includes features such as Predictive Dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service. Fusion Connect CCaaS integrates with Salesforce and other CRMs.

Fusion Connect CCaaS Screenshots

Fusion Connect CCaaS Pricing and Plans

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Fusion Connect CCaaS Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Fusion Connect CCaaS
Activity Dashboard
Activity Tracking
Agent Interface
API
Automated Routing
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Reporting
Call Tracking
Call Transfer
Chatbot
Chat/Messaging
Customizable Reports
Inbound Call Center
Live Chat
Monitoring
Multi-Channel Communication
Outbound Call Center
Performance Management
Predictive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Third-Party Integrations
Voice Mail
Workforce Management