InGenius 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

InGenius

4.9

(8)

Pricing

Starting at $32.00 per month

About InGenius

Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer relationship management applications, allowing administrators to streamline all operations, from inbound or outbound calling to report generation within the existing business CRM.

It includes a screen pop functionality, which automatically displays customer data on agents' screens before calls are answered. A click to dial module equips agents to click and call any number from within the CRM and maintain automated logs for managers to track progress on leads. Additionally, CRM Screen Transfer allows agents to improve productivity by ensuring all information captured by users is automatically transferred when calls are forwarded to subsequent agents.

Ingenius facilitates integration with several third-party applications such as Microsoft Dynamics 365, Salesforce, ServiceNow, Twilio, Genesys, Cisco, Avaya and more. Pricing is available on request and support is extended via email and phone.

InGenius Screenshots

InGenius Pricing and Plans

Starting price: $32.00 per month

Free Trial

Free Version

Basic

$32.00

per feature, per month

No plan information available

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InGenius Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of InGenius
Activity Tracking
API
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Reporting
Call Routing
Call Tracking
Call Transfer
Chat/Messaging
Computer Telephony Integration
Contact Database
Customizable Templates
Dashboard
Engagement Tracking
Inbound Call Center
IVR
Lead Capture
Lead Management
Live Chat
Manual Dialer
Multi-Channel Communication
Outbound Call Center
Performance Management
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Search/Filter
Support Ticket Management
Third-Party Integrations
VoIP
VoIP Connection
Workflow Management

InGenius Integrations

Salesforce Service Cloud

Avaya Experience Platform

ServiceNow

Twilio Flex

Avaya UCaaS

Avaya Cloud Office

See all 10 integrations

InGenius User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

5.0

Functionality

4.8

Jacob G.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

InGenius is such a helpful tool

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Cons:

Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Vendor Response

Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.

Replied June 2019

Giacomo M.

Verified reviewer

Facilities Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

InGenius: A Reliable and Incredible Customer Service Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This customer service solution has been reliable since day one. InGenius is easy to implement.

Cons:

I do not dislike InGenius at all. InGenius is super amazing.

Andrea M.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

InGenius

I use it daily to make my phone calls. I love that I can put information regarding my calls . Important info , whether I left a VM, or no answer , or the phone number is invalid . That way if someone calls while I am out , I can read their notes .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works really well like a normal phone. It’s all controlled through my laptop as long as I have WiFi I can make calls . And it works great.

Cons:

Sometimes it acts glitchy and doesn’t allow for calls to be ended or dispositioned but it’s very rare .

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

InGenius is one of the best software for Call Management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ingenius is very easy to integrate with all other softwares for example Salesforce and CUCM.

Cons:

No never experienced any issue with InGenius.

Ange R.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

InGenius - Productivity Boosting Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction.

Cons:

I have nothing negative to say about our experience with InGenius.

Warren R.

Verified reviewer

Sports

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

InGenius Connector Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting

Cons:

As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose

BRock G.

Verified reviewer

Sports

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

OSEG - Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for our sales and service team. Ability to log and access customer information in real time to minimize customer wait times and enhance sales/relationship touch point with our customers.

Cons:

No current complaints on the software capabilities.

Sulabh K.

Used unspecified for unspecified

Review source

Reviewed December 2016

Ingenius CTI

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working. You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.

Replied December 2016

Showing 1 - 8 of 8 Reviews

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