IPscape 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

IPscape

4.9

(8)

Pricing

Starting at A$99.00 per month

About IPscape

Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integrates with Microsoft Teams, Microsoft Power BI and Microsoft Dynamics. Connect with customers through voice, webchat, email and SMS. The platform includes advanced integration capabilities.

IPscape Screenshots

IPscape Pricing and Plans

Starting price: A$99.00 per month

Free Trial

Free Version

Basic

A$99.00

per user, per month

No plan information available

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IPscape Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of IPscape
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Whispering
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Conferencing
Contact Database
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Surveys
Customizable Fields
Customizable Reports
Data Import/Export
Data Security
Email Management
Employee Coaching Tools
Event Triggered Actions
Feedback Management
File Transfer
For Sales Teams/Organizations
Inbound Call Center
Integrations Management
Interaction Tracking
KPI Monitoring
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scoring Models
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Pre-recorded Messages
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Scheduled Recording
Sentiment Analysis
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Customization
Voice Mail
Voice Recognition
VoIP
VoIP Connection
Workflow Management
Workforce Management

IPscape Integrations

Microsoft Teams

Microsoft Azure

ServiceNow

Zendesk Suite

Salesforce.org Nonprofit Cloud

Pipedrive

See all 9 integrations

IPscape User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

13%

Secondary Ratings

Ease of Use

4.9

Value for money

4.6

Customer support

5.0

Functionality

4.8

Have you used IPscape and would like to share your experience with others?

Verified

Reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Easy to use fully functional software that give control back to the call centre operation

Ease of use, change things instantly, self service so no reliance on other departments,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an operations manager you can do what you need to to keep your performance on target with out needing to rely on third party departments like IT or telephony. Need a message added to an IVR - just do it, need to change your IVR just do it, need to add agents, change agent profile, add or take them away from campaigns - just do it, need to see a report, set up a report have a report emailed daily to a group of people, you can just do that too. In bound/ outbound including predictive, preview and manual dialling, email and chat all of which are controlled and managed from the same agent toolbar. In my previous role as a contact centre consultant helping contact centres with their efficiency and sometimes correcting serious performance issues i wish I had had access to this!!

Cons:

There are things this software cannot do - the most obvious is social media however that is a different form of contact and you probably would not expect it to. Each up date in recent months has slightly improved any small design faults . Being able to group agents , and users into specific operational groups is currently not possible and would be a massive improvement and something that is being developed

David T.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

IPScape - Contact Centre Solutions Review

IPScape is a great partner– We’ve been with IPScape for several years and they have supported us well. Minimal downtime with the platform, quick to respond if we report an issue and they always keep us updated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The IPScape cloud-based business communication platform which offers an array of scalable solutions to support our inbound and outbound calling requirements. The platform supports inbound (IVR) and outbound (Campaign) calling solutions plus email, SMS and web chat. These features ensure our customers receive the best possible customer experience when calling into our contact centre.

Cons:

The IPScape platform (currently) has limited capacity for managing multiple sites (in our case 100+). This makes administration a challenge, time consuming and a drain on resources to manage. e.g., having to apply a script to 100+ inbound lines individually instead of being able to select all phone lines and apply. The platform offers limited API functionality (API calls in to request data or API calls out to pull data into IVR or script flows).

Stephanie B.

Verified reviewer

Government Relations

201-500 employees

Used daily for more than 2 years

Reviewed October 2019

New Team Leader looking for what the program can do

New to the Call Centre Team Leader roll I had been doing some research on the functionality as most of the people apart of the original implementation of the software no longer work for Campbell Page. I knew from this research and the YouTube channel that we were not using all features of ipScape. The company were looking at new software options to do some cool things in and to help with efficiency. With seeing that what we had could do the things we wanted out of this new software and the perfect timing of our new Account Manager. Everything started to fall into place. I have now done a days training onsite and am feeling much more confident

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is pretty easy to use and a bit intuitive once you know the general flow of setting things up in ipScape. I love that it is a one stop shop for calls, email, chat and call backs. The reporting function is great - this means as a small team I can generate our own data without needing assistance from other areas of our company. I am also very keen to get stuck into the quality side of things now I know how this works.

Cons:

Most of these have been removed with recent training - the cons were coming from inheriting a legacy that needs to be wiped clean and start from scratch. In the wise words of Nikki "you want to have control over your call Centre"

Reasons for choosing IPscape

I knew that what we had was working - no point in re-inventing the wheel. Get to know what you have got and grow from there

Benjamin L.

Verified reviewer

Outsourcing/ Offshoring

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

A great product with an excellent team backing it

Implementation and ramp-up was excellent, their support team has been extremely quick to assist with mundane issues but frankly, we haven't had any real issues to require support. The majority of our needs have been additional features we have wanted to implement or configuration questions all of which the ipSCAPE team have been extremely quick to make happen. I can't stress this enough to anybody considering engaging with ipSCAPE - they are a genuine pleasure to deal with and after years of dealing with the major players, that is a REFRESHING change.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Contact centres can be very complex entities, that's what makes the ipSCAPEs backend stand out to our team. It's intuitive, easy to understand and just works how you're expecting it to. Whether its interaction routing, Quality Assurance, agent management and permissions, reporting or integrated scripting - it's all really obvious where to manage and the system provides all the expected flexibility and capability you would expect from a enterprise grade cloud contact centre solution. Its a great platform and we love using it.

Cons:

There's not much not to like, a small issue technical consideration with an persistent softphone connection being required on some connection types if your using a whisper which means you'll want wireless headsets that provide over 8hrs of talk time for a full shift but its really not that big of a deal.

Reasons for choosing IPscape

When we went out to market, we approached all the usual providers and although as an Exec, I've spent my entire career in large scale multi-national call centres - insourced and outsourced the response (or in some cases, lack thereof) from these providers as a startup entity was so disappointingly poor. Sure, we're not a 400 seat centre but everybody has to start somewhere right? Well, straight up, the ipSCAPE team were engaged and from first contact looked at what solutions they could provide and support our budding endevour. They mapped out a number of features and configurations they felt would make our setup and operations as smooth and seamless as possible (we're an outsource provider to multiple business and sites) and gave us a level of comfort that they'd be there when we needed them. It was obvious to us that their team is passionate and engaged and that went well past the usual "sales" energy pitch that you usually get.

Vendor Response

Thank you for your review Ben. We are proud to be able to support Opus.

Replied March 2021

Phil G.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Good system and support second to none

Their support staff are great. Every time a support request is put through its acted on promptly. 5 stars for all round service.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We have seen greater productivity and the software ensures that our lead management is more efficient. It is adapatble to suit our requirements and even though we are not strictly a call centre its a good fit.

Cons:

There are a couple of enhancements we would like to see which would suit our business better but we can do without them.

Zac H.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed October 2019

Customer focus is great

Started turbulently but our relationship was saved by some excellent support and customer success people that never fail to bend over backwards.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its straightforward and easy to use. The advice given in terms of upgrades is excellent.

Cons:

The only con would be the rare outage - this is less frequent now.

Reasons for choosing IPscape

They deliver more frequently and to scale.

Leland B.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Fantastic support team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In age of service desks that send automated responses or take 24 hours to get back to you, IPScape have an amazingly proactive support team. Honestly wish every team was like yours. Always a pleasure ringing in or chatting on a ticket.

Cons:

Would like some more filters and "standard/template reports" to use in the live reports section.

Georgina M.

Verified reviewer

Primary/ Secondary Education

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2021

Incomparable!