Liberty Converse 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Liberty Converse

4.8

(22)

Pricing

Pricing available upon request

About Liberty Converse

Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world.

Our premier Liberty Converse cloud contact centre solution transforms the way businesses interact with their customers and teams by leveraging AI-driven self-service and process automation, along with integrated workflows and CRM systems.

Liberty Converse is designed for rapid deployment, seamless integration, and it elevates the customer and employee experience across various business areas, including back office and helpdesk operations. It integrates process automation and offers tools for swift application development, bridging different CRM systems, breaking down data silos, and refining customer service operations.

These features enhance internal workflows, bolster data management, improve scalability, and result in superior customer and employee experiences.

Liberty Converse Screenshots

Liberty Converse Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Liberty Converse Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Liberty Converse
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automatic Call Distribution
Autoresponders
Batch Communications
Blended Call Center
Callback Scheduling
Call Center Management
Call Reporting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Whispering
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Content Management
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Drag & Drop
Email Management
Engagement Tracking
Feedback Management
File Sharing
Group Messaging
Inbound Call Center
Inbox Management
Interaction Tracking
Interactive Content
Knowledge Base Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Multi-User Collaboration
Natural Language Processing
On-Demand Communications
Outbound Call Center
Performance Management
Personalization
Predictive Analytics
Predictive Dialer
Proactive Chat
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Screen Sharing
Sentiment Analysis
Single Sign On
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Video Support
Virtual Voicemail
Visual Analytics
Voice Mail
Voice Recognition
Workflow Management
Workforce Management

Liberty Converse Integrations

Microsoft Teams

Liberty Create

Liberty Converse User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

23%

Secondary Ratings

Ease of Use

4.8

Value for money

4.2

Customer support

4.7

Functionality

4.5

Have you used Liberty Converse and would like to share your experience with others?

Ross J.

Verified reviewer

Real Estate

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

Reliable, Intuitive, and Exceptionally Well Supported

My experience with Liberty Converse has been excellent. We've delivered two fast-paced implementations this year with zero incidents; an impressive achievement given the tight timelines. The product is intuitive and powerful, enabling us to meet our "no less than what we had before" strategy while unlocking even more value through its built-in features. What truly stands out is the Netcall team. Their support has been exceptional throughout. Responsive, knowledgeable, and always willing to go the extra mile. Liberty Converse has proven to be a reliable, scalable solution that’s easy to use, train, and onboard. I’d confidently recommend it to any organisation looking to modernise their customer engagement platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've implemented Netcall twice this year across two different housing associations, both at pace and without a single incident. Our strategy was to deliver "no less than what we had before," and Netcall has not only met that bar but exceeded it. The product is intuitive, powerful, and easy to set up, train, and onboard. Its out-of-the-box capabilities allowed us to build a roadmap that unlocks additional features without the need for costly development or long project timelines. What truly sets Netcall apart is the team behind it. Even under the pressure of tight deadlines, their support has been phenomenal. Nothing is ever too much, and they consistently go above and beyond to help us succeed. Highly recommended for organisations looking to modernise quickly with a reliable, user-friendly solution backed by a brilliant team.

Cons:

There’s very little to dislike about Liberty Converse. If I had to pick something, it would be that the flexibility and breadth of features can feel a bit overwhelming at first; especially for teams used to more rigid systems. However, this is quickly overcome thanks to how intuitive the platform is and the excellent support from the Netcall team.

Reasons for switching to Liberty Converse

End of contract and poor costly service from the provider to change anything

Vendor Response

Thanks for your review of Netcall's Liberty Converse. It's fantastic to hear how much you are getting from the product and our team! If you need further assistance, feel free to reach out. Best regards, Netcall Team

Replied November 2025

Simon J.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2025

CDDFT NHS Trust

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is very easy to use and is very customisable allowing us to create excatly what we require

Cons:

Currently we have no compliant about converse as it fits our purposes

Reasons for choosing Liberty Converse

Liberty fit our requriements and provided more functionality that the others

Vendor Response

Thanks for your review of Netcall's Liberty Converse. Brilliant to hear that it is easy to use and flexible. If you need further assistance, feel free to reach out. Best regards, Liberty Team

Replied February 2025

Ahmed Esam Amin, I.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Principal Network and Telecoms

My overall experience with Liberty Converse has been positive. The platform is user-friendly, reliable, and integrates well with our workflows. While there are some areas for improvement, such as customization and more detailed reporting, its stability and responsive support make it a solid solution for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple and user-friendly. Stable and reliable. Good reporting tools. Helpful support team. Easy to integrate with other systems.

Cons:

Limited customization options. User interface could be more modern. Integration with some third-party tools is limited. Training materials could be more comprehensive.

Vendor Response

Thanks for your review of Netcall's Liberty Converse. We're really pleased to to see you find it reliable, user-friendly and easy to integrate. let you know that all of these concerns have been addressed in our newest version. We've significantly expanded the customisation options, modernised the UI with a contemporary design, made the integration capabilities much more comprehensive and have training materials readily available to support you. We'd love you to explore the latest version to see these improvements first hand- please do reach out if you'd like to see a demo. Best regards, Netcall Team

Replied December 2025

Sarah R.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Netcall telephony implementation across two contact centres

Pain free implementation. Excellent mentoring and support. Continued support post go live. Go live cakes a nice touch!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Solution can be tailored to your needs quickly, easily and in real time. It has a number of features that can be added and used across all staff. Provides not just telephony, but is also an omni channel solution. The company are very forward thinking and willing to discuss development and change.

Cons:

The WFM solution is developing but not where it needs to be. It's not a viable alternative to other solutions.

Reasons for switching to Liberty Converse

Needed to consolidate onto one system. Horizon very expensive and inflexible.

Simon O.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Accurate Reporting

We pride ourselves on having an excellent, long established relationship with Netcall. Having owned the product for so many years we are quite adept at managing things ourselves. On the odd occasion where we have needed Netcall assistance they are always there and issues are usually resolved very quickly. With a Platinum Maintenance package we have 24/7 access to knowledgeable and experienced Technical Support Staff. Our Account Managers are also first class and accessible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Netcall have been in place in this NHS Trust for more than 20 years. Originally Speakeasy before morphing into Voice Integrated Products then Telephonetics before ultimately becoming Netcall. From a Telecoms perspective, Liberty Converse provides all the Voice Front End processing that we, as an organisation require. From Auto Attendants to Speech Recognition, Contact Portal and Contact Centres with Queuebuster functionality, Voicemail, Call Routing and much much more.

Cons:

Having to Power Cycle the servers on a quarterly basis due to high memory usage and although we have full server replication, we still have to bounce all servers resulting in short down times.

Reasons for choosing Liberty Converse

Functionality and Cost. Teleware. This was more than 20 years ago now and I forget the intricacies but the outcome was that we received the functionality that we required at a fair cost.

Vendor Response

Thanks for your review of Netcall's Liberty Converse. We're so glad to hear you've had a great experience over the past 20 years! It's awesome that Liberty Converse ticks all the boxes for your needs, we're pleased that Liberty Converse stood out for its functionality and cost-effectiveness. We appreciate your feedback around having to power cycle the servers every quarter. We're really proud of our long-standing relationship with your NHS Trust. It's great to hear our technical support team and Account Managers have been helpful. Thank you for choosing Liberty Converse. If you need further assistance, feel free to reach out. Best regards, Liberty Team

Replied November 2024

Will Q.

Verified reviewer

Entertainment

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Excellent product and service

We've found the entire team wonderful to work with, and the only company we found who could meet our needs. Excellent product, and great service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about Liberty Converse is the ease of use - the platform fulfils requirements for our business needs and objectives, and the workload for the Contact Centre Manager is greatly reduced. The team at Netcall have been fantastic to work with and the entire venture has focussed on a collaborative approach, empowering us to control our IVR.

Cons:

We found that there have been no downsides to using Liberty Converse. All of our suggestions have been taken on board, and in some cases already implemented if the fix has been easy enough

Reasons for switching to Liberty Converse

New operations and need for more dynamic messaging.

Vendor Response

Thanks for your review of Netcall's Liberty Converse. It is fantastic to hear that it is meeting your needs so well and that you are finding are team so great to work with. If you need further assistance, feel free to reach out. Best regards, Netcall Team

Replied June 2025

Dale P.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Liberty review.

Generally positive. The inter-op with Mitel has proved a challenge at times - and there are still unresolved issues requiring regular re-boots to fix.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to use the system for our Internal Directory. The ease of being able to build fairly complex Dialogues.

Cons:

The inability to be able to use numbers within data included in the directory. The difficulty in identifying the appropriate system variables to interrogate in the logic block - a published list/library would be helpful.

Vendor Response

Thanks for your review of Netcall's Liberty Converse. Great to hear your positivity about the ease of building complex dialogues and use as the internal directory. We understand the difficulty in identifying variables - and this is addressed in the newest version of Converse, where you can create new variables and reference them anywhere else in the flows and in-queue experience, so hopefully you can move to that soon. It's not easy to understand about the issue using numbers within data included in the directory - I wonder if you have tried asking the question within the Forum of our Community or approached our Support Teams with a request? Hopefully they would be able to explain and resolve this for you with the understanding of the background scenario? If you need further assistance, please do reach out so we can put you in touch with someone to help. Best regards, Netcall Team

Replied August 2025

Craig T.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Review from SPPA

Very good. The system can handle simple to very complex IVR maps with multiple menu options. Downtime is extremely rare and software is very stable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, simple interfaces and multiple config options to fit your business. Equally as easy to use for an administrator/call taker as it is for a System Administrator/Telephony Software Engineer.

Cons:

No negative comments to note. The system is so configurable you should easily find a configuration option to overcome most of your issues and challenges.

Vendor Response

Thanks for your review of Netcall's Liberty Converse and great to hear that you are finding it so easy to use and configure! If you need further assistance, feel free to reach out. Best regards, Liberty Team

Replied February 2025

Derek A.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2025

NHS Grampian Review

The product does exactly what it says. Voicemail is superb, dialogue and contact center work extremely well and Notify saves the switchboard hours of time. We have one notify campaign for major incidents which notifies 74 different staff. This would have taken the switchboard nearly an hour to notify staff,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Voicemail is excellent, Email notification is well used. Notify campaigns are easy to setup. Dialogue builder and Contact Center is well used in NHS Grampian with over 100 dialogues in use. Reporting on dialogues could be made slightly easier as the Telecoms Team need to be involved initially everytime someone wants reports run.

Cons:

There is nothing that I do not like about the Liberty platform.

Vendor Response

Thanks for your review of Netcall's Liberty Converse. It's fantastic to hear that it's making massive time savings and that you find the voicemail, dialogue builder and contact centre to work so well. Perhaps you can speak with your Telecoms Team about configuring it so that you don't need their input to run reports - this certainly can be done - I will ask our Customer Success Team to get in touch. Thanks for the feedback. If you need further assistance, feel free to reach out. Best regards, Liberty Team

Replied February 2025

Tracy L.

Verified reviewer

Political Organization

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Converse feedback

Very good, am hoping we can move to the newer version and explore more of the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and configure, allows us to have a good overview of what is happening on a daily basis with the ability to adapt to meet customer demand.

Cons:

Changing and managing dialogues are not the easiest and can require detailed knowledge or experience for making amendments. Although in one platform some of the elements do not talk together and feel like they are separate e.g. timeplans for WFM, dialogues, opening hours

Vendor Response

Thanks for your review of Netcall's Liberty Converse- great to see it helping you to adapt to meet customer demand and obtain good analysis of trends and usage. Dialogue Builder can be complicated, don't forget to access the Academy on our Community, where there are several eLearning courses available like Contact Centre Administrator - these should help to boost your knowledge on this. And if you need any further assistance, please reach out to us so we can help. Best regards, Netcall Team

Replied June 2025

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