OnviSource OmVista 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OnviSource OmVista

4.6

(5)

Pricing

Pricing available upon request

About OnviSource OmVista

OmVista offers a comprehensive framework that transforms data into actionable insights, driving excellence in workforce performance, customer loyalty, and overall business productivity. By integrating advanced AI analytics and automation tools, OmVista enables businesses to streamline operations, enhance customer satisfaction, and achieve measurable bottom-line results across various industry verticals.

OnviSource OmVista Screenshots

OnviSource OmVista Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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OnviSource OmVista Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of OnviSource OmVista
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
Agent Interface
AI/Machine Learning
Alerts/Escalation
API
Archiving & Retention
Attended Automation
Audio Capture
Audit Trail
Automated Routing
Automatic Transcription
Business Process Automation
Calendar Management
Call Center Management
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Transcription
Campaign Management
Categorization/Grouping
Charting
Chatbot
Churn Management
Commenting/Notes
Compliance Management
Computer Telephony Integration
Configurable Workflow
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Database Support
Data Capture and Transfer
Data Connectors
Data Discovery
Data Extraction
Data Import/Export
Data Mapping
Data Migration
Data Security
Data Storage Management
Data Visualization
Document Automation
Email Address Extraction
Email Alerts
Employee Coaching Tools
Engagement Tracking
Event Triggered Actions
Feedback Management
File Transfer
Graphical Workflow Editor
Image Recognition
Integration into Third Party Applications
Interaction Tracking
IVR
KPI Monitoring
Language Detection
Leaderboards
Metadata Management
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple Data Sources
Multiple Scoring Models
Natural Language Processing
Natural Language Search
Negative Feedback Management
NPS Survey Structure
On-Demand Recording
Optical Character Recognition
Performance Management
Performance Metrics
Predictive Analytics
Process Builder
Process Control
Process/Workflow Automation
Progress Tracking
Project Workflow
Quality Assurance
Quality Management
Query Builder
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Sales Trend Analysis
Scheduled Recording
Scheduling
Screen Recording
Secure Data Storage
Self-service Analytics
Self Service Portal
Self-Service Search
Sentiment Analysis
Social Media Integration
Speech-to-Text Analysis
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Trend Analysis
Unattended Automation
User Management
Visual Analytics
Voice Mail
Widgets
Workflow Configuration
Workflow Management

OnviSource OmVista Integrations

Microsoft Teams

Dialpad

Twitter/X

TigerConnect

Voci

OnviSource OmVista User Reviews

Overall Rating

4.6

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

5.0

Customer support

5.0

Functionality

4.6

Have you used OnviSource OmVista and would like to share your experience with others?

JOANN F.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Reviewed June 2024

Call Center Management

We are thrilled to share our outstanding experience with OnviSource OmVista. From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding. Overall, our experience with OnviSource was nothing short of excellent. Their unwavering commitment to quality, professionalism, and customer service made them a valuable partner. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor. Thank you, OnviSource, for your outstanding service and partnership. We look forward to continuing our collaboration in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product has helped us stay adaptable to changing customer expectations, market trends, and technological advancements keeps the role engaging and innovative. Investing in training programs to upskill agents and improve their performance is a key component, of fostering a culture of growth and excellence.

Cons:

I have none to list. The products not only met but exceeded our expectations, adding significant value to our operations.

Kindra F.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Reviewed June 2024

Nex'ellecta 2.0 ~ Great update!

I appreciate that the dev team took feedback well and quickly made enhancements. We are utilizing Nex'ellecta every day and are looking forward to more enhancements as they come.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent Tool to enhance your call monitoring and QA. With our fast-paced environment, the new dashboards helps you see the information at a quick glance. The jump to feature is an excellent addition to get to the calls quickly.

Cons:

There is so much possibility with this platform, lots to learn. Can be overwhelming to users at first glance. More info pages or help/ how to topics on the main landing page would be a great addition.

Constance M.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 12 months

Reviewed June 2024

QA Sessions With OnviSource

Ratings Breakdown

Ease of use

Functionality

Pros:

The visuals and graphics help with Agent engagement. The break outs of the call standards and expectations are clear and concise. The Agent call summary has on point descriptions and well worded.

Cons:

Having to constantly reenter the date range when opening new TABS.

Reasons for switching to OnviSource OmVista

We liked the idea of all of our calls being assessed not just selected clients. Also, the element of the assessments by AI that are generated being totally impartial.

Kirk S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed June 2024

OnviSource has a great Product.

Working with OnviSource has been outstanding. The product and service has been exceptional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I no longer need to have an office nor a computer room for servers. I don’t need an in house or third party IT specialist keeping up the servers. OnviSource takes care of everything, maintenance included

Cons:

If I do have any issues, I have to call or email the service dept rather than taking care of it myself. However, service dept is excellent so it’s not bad.

Shari R.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Reviewed June 2024

Onvisource