SanCCS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SanCCS

5.0

(6)

Pricing

Starting at $18.00 per month

About SanCCS

SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.

SanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.

Main Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.

SanCCS Screenshots

SanCCS Pricing and Plans

Starting price: $18.00 per month

Free Trial

Free Version

SanCCS Cloud Hosted Call Center Software

$18.00

per user, per month

Plan includes:

Multiple Dialing Mode
Automated Call Distribution
Multilevel IVR
Seamless Intregration
Skill Based Routing
Live Monitoring
Dynamic Agent CRM
Click To Call
Quality Module
Omni Channel Integration

SanCCS (Call Center Software)

$18.00

per user, per month

Plan includes:

Multiple Dialing Mode
Automated Call Distribution
Multilevel IVR
Seamless Intregration
Skill Based Routing
Live Monitoring
Dynamic Agent CRM
Click To Call
Quality Module
Omni Channel Integration

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SanCCS Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of SanCCS
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Application Management
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Whispering
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Configuration Management
Contact Database
Conversation Intelligence
Customer Communication
Customer Database
Customer History
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Deployment Management
Device Auto Discovery
Device Management
Email Management
Email Templates
Event Logs
Event Triggered Actions
FCC Compliance
Feedback Management
For MSPs
FTC Compliance
Gamification
Help Desk Management
Inbound Call Center
Inbox Management
Interaction Tracking
Inventory Management
IT Asset Management
IT Asset Tracking
IT Incident Management
Key Performance Indicators
Knowledge Base Management
Language Detection
Lead Management
List Management
Live Chat
Maintenance Scheduling
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Data Sources
Multiple Scripts
Network Monitoring
Network Security
Outbound Call Center
Patch Management
Performance Management
Phone Key Input
Policy Management
Predictive Analytics
Predictive Dialer
Pre-recorded Messages
Progressive Dialer
Quality Management
Real-time Alerts
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remediation Management
Remote Access/Control
Reporting & Statistics
Role-Based Permissions
Search/Filter
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Task Scheduling
Text to Speech
Third-Party Integrations
Uptime Reporting
Usage Tracking/Analytics
User Management
Video Chat
Voice Customization
Voice Mail
Voice Recognition
Vulnerability Scanning
Website Integration
Widgets
Workflow Management
Workforce Management

SanCCS Integrations

Vtiger CRM

LeadSquared

Kapture CX

Freshdesk

Salesforce Platform

HubSpot CRM

SanCCS User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

4.7

Functionality

4.7

Have you used SanCCS and would like to share your experience with others?

Mrinal S.

Verified reviewer

Internet

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Amazing tool

1. Good Support from the company during and after onboarding. 2. UX is good and it is user friendly. 3. Simple to implement. 4. MIS reporting is very useful for management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Call management feature is very interesting which helped us to monitor and assess quality. 2. Integration is easy with our in house CRM, WhatsApp , Email and SMS.

Cons:

Everything is good but still some feature in admin panel need to improve.

Pankaj T.

Verified reviewer

Computer Networking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Value for Money Solution

Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident

Cons:

Missing out on some AI features which they can implement in their solution to get the lead in the market

Reasons for switching to SanCCS

Support and high Customization Charges . Every small little changes comes under customization.

Piyance A.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Reviewed November 2025

Reliable, User-Friendly & Value for Money Solution

San Softwares provides a value-for-money, reliable, and scalable solution backed by exceptional customer support. Highly recommended for businesses looking to streamline operations and deliver superior customer experiences.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve been using SanCCS for over a year, and the experience has been excellent. The software is simple to implement, user-friendly, and highly efficient for managing customer communication and internal operations.

Cons:

A few improvements in the design and admin panel, along with adding some AI features, could make the experience even better.

Priyanshu L.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Reviewed October 2024

SanCCS Review: Excellent Functionality with UI Enhancement Opportunities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At Happy Holidays, we appreciate SanCCS for its user-friendliness, seamless omnichannel integration, and effortless connection with our immigration CRM. This has improved our lead follow-up process and enabled smoother client interactions across various platforms, enhancing our service delivery. SanCCS has effectively streamlined our operations, becoming an essential tool for our team.

Cons:

At Happy Holidays, we appreciate SanCCS's functionality but find its interface and color theme outdated. Improving the UI could enhance user experience and make navigation more intuitive for our team.

Sudhanshu T.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

SanCCS in Customer Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software offers an exceptional solution for those seeking top-tier customer experiences and prompt attention to their business-related service or support needs. With its capabilities to facilitate both outgoing and incoming calls seamlessly, it ensures efficient communication. The tech team of SAN software is highly experienced and always ready to experiment new things. Recently they have integrated SANCCS with one of our ML and AI Partner to provide AI enabled customer experience with high accuracy. I highly recommend this software to anyone seeking effective call management solutions for their day-to-day business operations.

Cons:

Minor Enhancement in UI required but acceptable.

Reasons for choosing SanCCS

Excellent customer support, ready for new developments and experiments to deliver more, cost friendly

Puneet V.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Positive Review for San Softwares Private Limited

Overall, I highly recommend San Softwares Private Limited to any business looking for reliable dialer and ERP solutions. Thank you for your excellent products and service! Warm regards, Puneet Verma

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using the dialer and Veda ERP software from San Software’s Private Limited From last 6 years now, and I must say, I'm thoroughly impressed. These tools have significantly streamlined our operations and enhanced our productivity. The dialer is incredibly efficient, making communication with clients seamless, while the Veda ERP software has revolutionized our business processes, providing us with valuable insights and empowering better decision-making.

Cons:

What sets San Softwares Private Limited apart is not just the quality of their products, but also their exceptional customer support. Any time I've had an issue or a question, their support team has been quick to respond and resolve it, ensuring minimal disruption to our workflow.

Showing 1 - 6 of 6 Reviews