Snapforce 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Snapforce

4.1

(24)

Pricing

Starting at $12.00 per month

About Snapforce

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.

At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.

Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.

Snapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.

It is available on a per user per month subscription basis.

Snapforce Screenshots

Snapforce Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

Basic

$12.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Snapforce Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Snapforce
Access Controls/Permissions
Accounting
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Asset Lifecycle Management
Assignment Management
Automatic Call Distribution
Billing & Invoicing
Blended Call Center
Calendar/Reminder System
Calendar Sync
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Campaign Management
Client Portal
Collaboration Tools
Commenting/Notes
Commission Management
Computer Telephony Integration
Contact Database
Contact Management
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Marketing
Email Templates
Employee Management
Event Triggered Actions
Financial Management
Forecasting
Goal Setting/Tracking
Inbound Call Center
Interaction Tracking
Internal Chat Integration
Inventory Management
IVR
Kanban Board
Knowledge Base Management
Knowledge Management
Lead Capture
Leaderboards
Lead Generation
Lead Management
Lead Qualification
Lead Scoring
Manual Dialer
Marketing Automation
Mobile Access
Mobile App
Opportunity Management
Outbound Call Center
Point of Sale (POS)
Process/Workflow Automation
Product Catalog
Prospecting Tools
Purchasing & Receiving
Queue Management
Referral Tracking
Reminders
Reporting & Statistics
Sales Activity Management
Sales Automation
Sales Forecasting
Sales Reports
Sales Trend Analysis
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Text to Speech
Third-Party Integrations
Time & Expense Tracking
Training Management
Vendor Management
Voice Mail

Snapforce Integrations

authorize.net

Constant Contact

PayPal

Meta for Business

Twitter/X

Microsoft Outlook

See all 9 integrations

Snapforce User Reviews

Overall Rating

4.1

Ratings Breakdown

63%

17%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.3

Functionality

3.9

Phil N.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed December 2016

Helps me to run my business

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not restrictive, customizable regardless of your industry.

Cons:

After almost 2 years, there is nothing I am unhappy with.

Timothy T.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

good product, good value

The drip marketing is the big thing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, being able to look up people by phone or email is also helpful.

Cons:

When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry.

Reasons for switching to Snapforce

Agile couldn't do the drip marketing that we wanted. It was nothing but a database in the cloud. I could have done the same thing I was paying them for, with an excel sheet.

Paul C.

Verified reviewer

Machinery

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Horrible CRM!!!!!!!!!!!!!!

Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing is good. I have nothing absolutely positive to say about this CRM

Cons:

Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.

Reasons for switching to Snapforce

I made a mistake. Hubspot is great

Jean S.

Verified reviewer

Internet

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Very pleased with Snapforce

Pleasant experience, the support team is helpful and responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with.

Cons:

We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do.

Reasons for switching to Snapforce

Couldn't do what we needed to do, or if we could didn't know how and weren't able to get help from zoho support.

Rafael U.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

SnapForce Review

For tracking basic leads and the stages of the leads from the moment they come in to the moment we either close them or move them to unqualified, SnapForce serves its purpose.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy.

Cons:

I thought it would have more features, but again, for what we needed, we were able to optimize it to work properly. Its really inexpensive and you are able to get a ton out of it. Its just not one of the most sophisticated software's out there, but its definitely the most affordable.

Reasons for choosing Snapforce

For what we needed, it was the best, both monthly price wise and functionality wise.

Mike M.

Verified reviewer

Textiles

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

you have no support, you never answer the phone and you haven't solved any of my issues since day 1

lacking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

nothing, its plain, has no features and you are more expensive than Hubspot

Cons:

Support, functionality, we were promised features and have never been able to use

Reasons for switching to Snapforce

You promoted a CRM with more functionality at a better price and failed to deliver.

Michael O.

Verified reviewer

Machinery

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

Service and Response is the key to any CRM! There are no others better than this company!

Fat follow up on my questions and they never are put off by my questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We take all our tradeshow leads and import them with ease. Now, it is virtual tradeshow leads and Linkedin. It is easy to assign every rep we work with globally to the main company. Many distributors have over 500 reps! I use the task option the very moment I call, email, or contact person. Each day I start with this follow-up list and it keeps me current and up to date on all accounts! I keep the leads I need to contact in an easy to assign filter to make sure no one slips through the cracks!

Cons:

Writig an email is not as easy and Gmail so I elect to activate the capture all email sent and received into the CRM.

Reasons for choosing Snapforce

Service and a very nice program.

Reasons for switching to Snapforce

I changed due to the smiplcity.

Thomas T.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Great Value! Excellent Product! Great bang for the buck!

Overall good product for the money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Get all in one product solution for leads and followup

Cons:

Ease of use, some fields need an auto refresh function

James R.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2022

Best CRM Customer Support EVER!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can see everything, I can move my deals over, I can write emails and do campaigns. It's the most sufficient product on the market for a small business owner.

Cons:

Like Pipedrive, it gets a bit clunky. I am still getting used to it, but it works at the price point.

Reasons for switching to Snapforce

I needed a more cost efficient option.

Scott T.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

SES follow-up review