Officetrax Facilities 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Officetrax Facilities

4.0

(35)

Pricing

Starting at $24.00 per month

About Officetrax Facilities

Officetrax is a cloud-based solution that helps users handle facilities management tasks like creating custom reports, finding new service providers, keeping up with preventive and on-demand maintenance and repairs, tracking work orders and managing leases.

Users can view analytics and data in real time from multiple trades, locations, and service providers on mobile devices and desktops. Maintenance histories for all facilities are tracked, and users can manage calls, paperwork, duplicate requests, and payment for repairs when assets are under warranty. The Officetrax service provider database, Service Agent, allows users to source new service providers.

With Officetrax users can view data about each of their assets including warranty tracking, schedule preventive maintenance, create service agreements, manage inventory and also allow tenants access to the customer portal to submit work orders.

The software integrates with Officetrax customer relationship management and project management packages to help unify management teams across a business.

Officetrax Facilities Screenshots

Officetrax Facilities Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

Basic

$24.00

flat rate, per month

No plan information available

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Officetrax Facilities Features

Popular features found in Maintenance Management
Billing & Invoicing
Calendar Management
Document Management
Inspection Management
Inventory Management
Scheduling
Service History
Technician Management
Third-Party Integrations
Vendor Management
More features of Officetrax Facilities
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Automated Scheduling
Commercial Properties
Customizable Fields
Customizable Reports
Data Import/Export
Document Storage
Equipment Maintenance
Equipment Management
Facility Scheduling
Fixed Asset Management
Historical Reporting
Incident Management
Inventory Control
Inventory Tracking
Invoice Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Preventive Maintenance
Purchase Order Management
Real-Time Data
Real-Time Notifications
Reporting & Statistics
Residential Properties
Status Tracking
Workflow Management
Work Order Management

Officetrax Facilities User Reviews

Overall Rating

4.0

Ratings Breakdown

40%

37%

11%

Secondary Ratings

Ease of Use

3.9

Value for money

3.9

Customer support

4.4

Functionality

3.8

Jeffrey C.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

A great overall product!

Great experience on both sides of the portal! Awesome support an the capabilities are endless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inclusive tracking, messaging, follow up capabilities, billing, tracking etc

Cons:

Does not run on anything other than Internet Explorer at full performance. If booted off or closed, you cannot jump back on. You have to wait approx. 5 minutes for the program to allow you to log back on. When you do a search by tracking, location or request number, you cannot hit the taks tab to re-populate the entire list. You must wait.

Reasons for switching to Officetrax Facilities

Officetrax offered a MUCH more capable platform and is a much more user friendly and capable work environment.

andrew b.

Oil & Energy

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

Officetrax

My overall experience with officetrax has been wonderful. My account specialist rep has been absolutely essential in the process. If there is one thing that truly takes away from the experience, it is the limited ways to use Officetrax. As a dispatcher for a fueling retailer, I am constantly receiving calls outside of the office, but can not use Officetrax on my Iphone or MacBook. This is a major problem for me, especially when taking vacation, or out sick.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Officetrax is very easy to use and can be customized to fit the specific needs of any business. Invoicing through Officetrax is very intuitive.

Cons:

Exclusive to internet explorer (full functionality). This is my chief complaint about Officetrax and the one thing that could take the experience to the next level. With all the operating systems available, it is very frustrating that I can not perform the basic functions of Officetrax on the go; either on my phone or tablet.

Vendor Response

Andrew, First of all, thank you so much for leaving us a review! We’re glad your experience working with us has been wonderful – we pride ourselves on creating meaningful partnerships with our customers. I would like to point out that while the version of Officetrax you use is limited in use (can’t use on Mac or iPhone), we have a new version this year that works across all devices and systems! Our Account Specialists will reach out shortly to show you how it works and discuss your interest in it – we think you’ll like the ability to use on your Mac in Safari!

Replied June 2017

Carol C.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Favorite

OfficeTrax allowed me to leave an antiquated system years ago, and when starting our current company gave us the opportunity to grow past spreadsheets. We are able to effectively track and complete work orders based on our client's Service needs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of entering and tracking work orders from inception to completion. There is never a question where the work order is in the workflow. This system has all you need and if something isn't there they can and will customize your profile. It also does not cost to have vendors sign in and submit their documents/ Invoicing.

Cons:

While it is hard to find something negative about this software, I do think that the ability to add or customize status' and the work order page by our client's needs.

Caroline R.

Automotive

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

Previously managing call requests thru Excel, now using a very cost efficient, robust program to track, assign and manage work requests from over 100 locations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Historical Data; Electronic work requests submitted from the Retail locations very clear; Reporting functionality is easy

Cons:

Implementing changes to the platform is not easy and we do not get the benefit of other user's ideas/changes; The cost of these change implementations as well.

Vendor Response

Caroline, Thank you very much for the review! We take our customer’s feedback to heart to make sure we continually improve on Officetrax. With that being said, I am excited to say that in our new version of Officetrax you will be able to benefit from other users’ ideas with more regular updates and new features. I believe you’ve already been in discussions with our team on moving to this new package and we will follow up to make sure that is still the case!

Replied June 2017

Al M.

Automotive

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Great support and functionality.

Previously 5

Strong support and functionality made it possible for us to centralize and gain better oversight to spending and project decisions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 4

Pros:

Reporting capabilities and real time visibility to retail operations and maintenance enhances our ability to maintain a much improved maintenance profile.

Cons:

Limited browser interface platforms make it difficult to access from tablets or cell phones. Mobile access is somewhat limited.

DeWayne D.

Facilities Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

Out of date

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is nothing that I like about this product. Service Channel and Corrigo Pro are much easier to use and those products have a clean format.

Cons:

This product is far behind the times. Other facility management software companies have on-line access along with apps that allow our technicians to check in and out. This system is slower than other products I use so it takes longer to upload proposals. The appearance of the product seems out of date.

Vendor Response

Hi DeWayne, Thank you for taking the time to leave us your feedback! We’re sorry to hear that Officetrax missed the mark for you. I would like to invite you to give our newer software a try as it is updated from the version you’re currently using. I think you may find a huge improvement in speed, appearance, and functionality. I’ll have your account specialist reach out to help show you around!

Replied June 2018

Verified

Reviewer

Retail

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed February 2019

Entering invoices could be easier

The software does what it is supposed to, however some competitors are easier to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is easy to research records that have been entered in the past.

Cons:

The process to enter an invoice is very long and tedious. There are at least 7 steps.

Sophie L.

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

User Friendly

aside from any minor issues, I really love this system,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has taken a while to get everyone on board from store land, but now they agree how simple it is to issue a request at store level and for myself at our head office . We can track past requests , spending at each location and by region across the country

Cons:

the hand that hovers over requests is very shaky and takes a long time to connect, and a constant acknowledgement pop up in green

Scott H.

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Best CMMS Value on the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service is great. Able to customize to meet changing demands of the business. Scalable - we have more than doubled in store count and OfficeTrax hasn't missed a beat. No need to add IT infrastructure for this system.

Cons:

There are some options that have to be customized into the package, but this is probably the case with any CMMS. Nothing is going to match your business needs 100% out of the box.

April V.

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

2 of our biggest customers disptach their jobs to us through Officetrax.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to receive the requests, add notes, see pictures, and do invoicing all in one place. Also nice to see past requests for the same locations.

Cons:

Would love to be above to accept new requests from our phones. 1 of our customers does not allow us to reply to the email with "Accept" or "Decline" and we have to get access to a desktop.

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