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Viafoura

Overview

Viafoura 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Viafoura
Viafoura
4.8
(9)

Pricing

Pricing available upon request

About Viafoura

Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users.

We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. In fact, our socially immersive tools — including topic and author follows, real-time conversations, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors right on customer websites.

Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment.

Our solutions leverage advanced machine learning to process and analyze terabytes of first-party engagement and behavioural data. This data is then transformed into predictive and actionable insights, such as personalized recommendations, user propensity scores, dynamic user profiles,...

interest-based cohorts, personas and rich data visualizations. These proprietary data signals are all available for integration with customers’ data platforms through various methods, like data APIs, real-time webhooks and raw data exports. All of our solutions are highly customizable and can be easily integrated into customer tech stacks, including their CMS, identity management and subscription platforms using lightweight JavaScript modules or native APIs. Plus, our flexible commercial models offer traditional SaaS licensing and ad-supported implementations whereby customers pay no up-front licensing fees and share in the incremental ad revenue generated by Viafoura’s high-performing ad units.

Viafoura Screenshots

0
0

Viafoura Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Viafoura Features

    • Popular features found in Live Chat
      Autoresponders
      Canned Responses
      Chat/Messaging
      File Sharing
      Mobile Access
      Multi-Channel Communication
      Real-Time Notifications
      Support Ticket Management
      Third-Party Integrations
      Transcripts/Chat History
      Transfers/Routing
    • More features of Viafoura
      Access Certification
      Access Controls/Permissions
      Access Management
      Alerts/Notifications
      API
      Churn Management
      Commenting/Notes
      Communication Management
      Compliance Management
      Content Creation
      Content Management
      Customizable Branding
      Data Import/Export
      Discussions/Forums
      Email Reminders
      Engagement Tracking
      Feedback Management
      Gamification
      Ideation
      Live Chat
      Member Directory
      Membership Management
      @mentions
      Moderation
      Multi-Factor Authentication
      Multi-Language
      Password Management
      Personalization
      Privileged Account Management
      Proactive Chat
      Reporting/Analytics
      Reporting & Statistics
      Self-Service Access Request
      Sentiment Analysis
      Single Sign On
      Social Media Integration
      SSL Security
      Tagging
      Unified Directory
      User Management
      User Provisioning

    Viafoura Integrations

    LoginRadius
    LoginRadius
    Outbrain
    Outbrain
    Zephyr Enterprise
    Zephyr Enterprise
    MPP BI
    MPP BI

    Viafoura User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    78%

    4

    22%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.8

    Value for money

    4.1

    Customer support

    4.8

    Functionality

    4.6

    Have you used Viafoura and would like to share your experience with others?

    Richard's profile

    Richard C.

    Verified reviewer

    Media Production

    201-500 employees

    Used daily for less than 12 months

    Review source

    Reviewed August 2021

    Supercharged user engagement

    5

    My experience with Viafoura has been overwhelmingly positive. Their account reps and managers reach out to us regularly to help us with challenges or show us new ways to use their products. I highly recommend their products to any publisher hoping to add community engagement to their sites.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The implementation of this product, as well as the moderation features, make Viafoura a wonderful solution for reintroducing user conversations on our Web sites. We are a local media provider and publish scores of stories every day. We had given up on commenting and live chats because of limited time available to moderate those conversations, but the AI and human moderation offered by Viafoura has made this a viable option for us again. We still review the user comments each day but without this proactive moderation offered by Viafoura, we wouldn't have moved forward. Also, the AI seems to become smarter over time as we manually override its choices.
    Cons:
    Early in the deployment the AI moderation was still learning and more local moderation was needed. But in the past few months we have been able to scale back the time we devote to moderation. A production-ready mobile app SDK would be great as well!

    Read More

    MM

    Mike M.

    Verified reviewer

    Sports

    5001-10000 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2021

    Two minutes for Roughing!

    5

    Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to see the sports metaphor through. Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Although we thankfully don't utilize it as much as other sites may need to, the incremental ban functionality is extremely valuable and helps us maintain decorum within the comment threads on our news articles.
    Cons:
    Haven't come across anything that feels truly lacking or problematic.

    Read More

    FH

    Fran H.

    Verified reviewer

    Marketing and Advertising

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2019

    Viafoura fits to our business

    4

    In our case, we need to offer users a ratings and comments platform in a large number of pages (more than 3 million pages) , administrator moderation, integration with a third party identity management platform, business owners could manager their comments, etc...

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It is a flexible and configurable software, it makes easy the integration in different ways (frontend, api,...) and the offer a good customer service.
    Cons:
    Maybe the administration application could be structured in a more usable way, but in general the software covers all the expected funcionalities with quality.

    Reasons for choosing Viafoura

    They offered the most accurate offer to our requirements

    Read More

    KB

    Kattia B.

    Verified reviewer

    Newspapers

    501-1000 employees

    Used daily for less than 2 years

    Review source

    Reviewed September 2019

    The best tool to moderate comments

    5

    The ViaFoura moderation system helps to build a loyal digital community that interacts, thinks and discusses without offenses.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    ViaFoura adds value to our subscription-based business model. This tool allows us to increase engagement, subscriptions and retention rates of readers. ViaFoura makes it easy to eliminate offensive and defamatory comments. It allows us to keep a community of readers away from xenophobia, discrimination based on gender or origin because we can moderate comments and avoid inappropriate words.
    Cons:
    I haven`t negative observations about this software.

    Reasons for switching to Viafoura

    Security

    Vendor Response

    Thank you so much Kattia!

    Replied October 2019

    Read More

    NE

    Niels E.

    Verified reviewer

    Newspapers

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed June 2021

    ViaFoura

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    3
    Customer support
    4
    Functionality
    icon
    Pros:
    Easy to use as a user and provides a lot of insights as a product manager.
    Cons:
    For us the migrating to V3 was hard because of the custom features we've build in.

    Read More

    PR

    Penny R.

    Verified reviewer

    Media Production

    5001-10000 employees

    Used weekly for more than 2 years

    Review source

    Reviewed August 2019

    A company that truly partners with you

    5

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Viafoura has been a true partner with us for many years. They have rolled out several features that were custom to our setup, and have excellent customer support.
    Cons:
    They have been a little slow to deliver on some new products.

    Read More

    ES

    Erica S.

    Verified reviewer

    Newspapers

    201-500 employees

    Used weekly for more than 2 years

    Review source

    Reviewed September 2019

    Commenting platform

    5

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    AI integration streamlined comment moderation process.
    Cons:
    Bulk moderating comments was clunky. Analytics dashboard was clunky and could have provided richer data.

    Read More

    RC

    Ridhima C.

    Verified reviewer

    Architecture & Planning

    51-200 employees

    Used daily for less than 6 months

    Review source

    Reviewed July 2021

    Enhances your level of connectiveness

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Easy to run and works with all the major platforms . Customer Service is helpful and quick to reply . The spam filter almost never misses .
    Cons:
    There isn't much room for customization and for leaving notes.

    Read More

    FC

    Felipe C.

    Verified reviewer

    Newspapers

    501-1000 employees

    Used monthly for more than 2 years

    Review source

    Reviewed September 2019

    Time saving commenting solution

    5

    Ratings Breakdown

    5
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Very easy to filter out non-approved comments
    Cons:
    Not that easy to calculate return on investment

    Read More

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