Vocalcom Hermes360 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Vocalcom Hermes360

4.9

(17)

Pricing

Pricing available upon request

About Vocalcom Hermes360

Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and support through all communication channels. the platform offers a real-time dashboard of all contact center activity. The software also allows companies to oversee their agents' performance and productivity which helps them supervise and optimize their performance.

The software offers features such as:

Inbound and Outbound calls
Omnichannel contact center solution
AI-Ready contact center
Easy CRM Integration
Native reports and analytics
CCaaS

Vocalcom Hermes360 Screenshots

Vocalcom Hermes360 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Vocalcom Hermes360 Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Vocalcom Hermes360
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Email Management
Email Templates
Historical Reporting
Inbound Call Center
Interaction Tracking
Invoice Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multiple User Accounts
Outbound Call Center
Payment Collection
Performance Management
Predictive Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Search/Filter
Self Service Portal
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text to Speech
Third-Party Integrations
User Management
Voice Mail
Workflow Management

Vocalcom Hermes360 User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

12%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.8

Have you used Vocalcom Hermes360 and would like to share your experience with others?

david g.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

for me it is the best program to manage telesales

acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons:

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

Mims T.

Verified reviewer

Information Technology and Services

11-50 employees

Used unspecified for less than 2 years

Review source

Reviewed July 2015

Simply, effortless technology

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

Cons:

Looking forward to deploying the new webRTC feature in the next couple of months!

eric b.

Used unspecified for unspecified

Review source

Reviewed May 2013

great and easy to use contact center solution

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Ratings Breakdown

Ease of use

Customer support

Pros:

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Cons:

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Rob W.

Verified reviewer

Telecommunications

Used unspecified for unspecified

Review source

Reviewed June 2015

Strong Partnership with Vocalom

We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.

Ratings Breakdown

Yves M.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed March 2016

User Friendly , Easy to Use , excellent functionality.

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

Ratings Breakdown

Ease of use

Customer support

Neri B.

Verified reviewer

Telecommunications

Used unspecified for less than 2 years

Review source

Reviewed February 2016

Great Flexibility means being able to evolve with the time

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Cons:

Product documentation can be improved and made available online...

Berndt W.

Verified reviewer

Computer Software

Used unspecified for more than 2 years

Review source

Reviewed March 2016

MOst flexible Cloud solution

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Cons:

Some documentation could be a little bit more detailed.

Cedric M.

Verified reviewer

Insurance

Used unspecified for unspecified

Review source

Reviewed May 2015

With Vocalcom, we let customers know they are heard

We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier – ITV UK

Ratings Breakdown

Benoît V.

Verified reviewer

Outsourcing/ Offshoring

Used unspecified for unspecified

Review source

Reviewed May 2015

Vocalcom is just easier!

We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.

Ratings Breakdown

Patrick G.

Verified reviewer

Telecommunications

Used unspecified for unspecified

Review source

Reviewed May 2015

Innovative and simple

Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI.

Ratings Breakdown

Showing 1 - 10 of 17 Reviews

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