Confides 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Confides

4.7

(10)

Pricing

Starting at $15.00 per month

About Confides

IncognitoDesk is a cloud-based solution that helps businesses integrate and unify multiple messaging accounts on a single platform. Professionals can respond to clients' queries in real-time and ensure compliance with several regulatory standards.

Incognito Desk allows businesses to annotate interactions with clients and archive them for retrieval in the future. The platform integrates with various applications including Facebook Messenger, WhatsApp and more.

Confides Screenshots

Confides Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

flat rate, per month

No plan information available

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Confides Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Confides
Alerts/Notifications
Autoresponders
Chat/Messaging
Communication Management
Customer History
Customizable Branding
Email Management
Inbox Management
Interaction Tracking
Knowledge Base Management
On-Demand Communications
Real-Time Chat
Real-time Conversations
Single Sign On
SMS Messaging
Social Media Integration
Support Ticket Management
Ticket Management

Confides User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

30%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

4.8

Functionality

4.2

Have you used Confides and would like to share your experience with others?

Pierre Henri M.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

IncognitoDesk HAS it. How to work with best tools ?!

We had to build it together, as first customers on this kind of project. It was the first time in Quebec someone tried to work on this health issue with SMS and a non-profit org. So it was a challenge for both of us : understanding the exact need, keep in minde safety of information, confidentiality, with sensitive approach for people in need. Can we help people in need with a technology not being like robots and operators ? Can we bring them to decreased barriers to access help they need, by our system ? Yes we could, and yes we need. Thanks again. We did something there ! ;)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very easy to operate the system with IncognitoDesk. Thanks to them, we were able to create the FIRST SMS ANONYMOUS STI service in Quebec in this kind of system. Easy to use, easy to set up, we were able to work together to build it, step by step.

Cons:

As outreach workers and non-profit workers, this kind of technicity wasn't our most valuable skills. So an easy-to-use system was very appropriate to keep it usefull in a long-term perspectiv.

Reasons for choosing Confides

I knew IncognitoDesk [SENSITIVE CONTENT HIDDEN] is a valuable person and professionnal, always working in the best interest of his clients, and trying to find solutions. He knew he worked with non-profit organization and budget, but he treated us like any other client and work field. I higly recommand IncognitoDesk as partner and friend.

Ludovick H.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed December 2019

Très bonne plateforme

Ce service nous permet d'aider et de soutenir les personnes qui peuvent obtenir du soutien de manière anonyme. Ce service nous permet aussi de rejoindre une population plus grande et que nous n'aurions pas rejoint autrement. Enfin, cela nous permet de s'adapter aux nouvelles réalités technologiques qui composent notre quotidien.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Cette plateforme est simple d'utilisation, efficace, rapide et utile ! L'aspect anonyme est génial pour protéger et respecter la confidentialité des personnes qui nous contactent. C'est un super service !

Cons:

Parfois, nous recevons un message entier sous forme de messages qui sont séparés en phrases. La personne nous envoie un paragraphe et nous recevons 6-7 messages qui contiennent une seule phrase. Cela peut complexifier la lecture par moment. Il n'y a pas de compatibilité avec Whatsapp pour le moment.

Martin B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used other for more than 2 years

Reviewed June 2020

Finally some smooth user anonymity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that the servers are in Canada is reassuring and the anonymity of users' identities is what I love most and find very useful about this software. The Help and Documentation section has also a clean design, is useful and clear to use and understand when initially starting out with the platform.

Cons:

Wondering if an integration with the chatbot could be possible, so that agents would only use one platform

Patrick L.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 2 years

Reviewed August 2020

Logiciel simple et efficace

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Le logiciel est très simple d'utilisation et fonctionne tel qu'annoncé. L'interface est simple et familière à l'utilisation. Le logiciel peut être utilisé par une équipe en simultané. Le coût du logiciel est très abordable Offre aux utilisateur l'anonymat

Cons:

La logiciel est sur une plateforme web ce qui est moins attrayant pour la notification des messages

Reasons for choosing Confides

Pour son faible côut, sa bonne fonctionnalité et le fait qu'il était utiliser par d'autres partenaires.

Marie D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

GOod product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think this software is really easy to use and anonymous wich is really important for our organization

Cons:

We can't use it with What's App but we could need to add this option

Vendor Response

You can now integrate with WhatsApp. For instructions on how to do so, please follow these instructions: https://www.incognitodesk.com/en/documentation/whatsapp-twilio-messaging/

Replied July 2022

Alexandre A.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed December 2019

A review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it is easy to use and that you can have a good acces froms your phone.

Cons:

The number of characters that can be sent in one go (no more than approx. 500) can really limit the way you answer. The interface is a little drad.

Vendor Response

Thank you for your feedback. The limitation on the outgoing message size is actually of 1600 characters. We limited the size on SMS/Text to avoid sending replies that will become difficult to read on a smartphone. That being said, don't hesitate to reach out to our team if you would like that limit to be increased.

Replied December 2019

Samuel G.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed December 2019

Rétroaction

Nous avons mis sur pied un nouveau service de messagerie-texte anonyme sur la sexualité grâce à ce nouveau logiciel. Jusqu'à maintenant, cette nouvelle initiative répond à un besoin. Nous espérons que ce service fonctionne à long terme.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Je trouve que le logiciel est facile d'utilisation. L'interface est claire, simple et efficace.

Cons:

Je ne reçoit pas toujours les notifications de réception d'un message lorsque que je ne suis pas connecté, même si cette option est cochée. Votre questionnaire de sondage est en anglais...

Paméla H.

Verified reviewer

Civic & Social Organization

2-10 employees

Used monthly for less than 6 months

Reviewed December 2019

Application facile à utiliser

De manière générale, l'application est facile d'utilisation et est très pratique pour l'usage que nous en faisons. Il est plus facile de rejoindre les gens grâce aux messages textes et c'est ce que nous permet l'application.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Le principe de l'application (pouvoir communiquer par message texte de manière anonyme et ce, au moyen de l'ordinateur), la facilité d'utilisation de l'application et la possibilité de rejoindre facilement une personne lorsqu'il y a un problème avec l'application.

Cons:

Il est arrivé 2-3 fois que l'application bogue en cours d'utilisation. Mon message a donc été envoyé plusieurs fois et si je me mets à la place de la personne qui reçoit le message en double, il est possible que je ne prenne pas la peine de répondre.

Vendor Response

Merci beaucoup, Pamela, de votre avis sur IncognitoDesk. Pour le probleme que vous avez eu lors de l'envoie de message nous avons une correction qui sera deployee sur la plateforme ce lundi. Cette inquietude sera donc chose du passe. Merci encore!

Replied December 2019

Annie C.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed February 2020

Bras Outaouais sex'info