1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Live Chat Software

/

Verloop

Overview

Verloop 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Verloop is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Verloop
Verloop
4.7
(10)

Pricing

Pricing available upon request

About Verloop

Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art conversational AI enables brands to securely scale support, reduce operational expenses, and gain complete visibility into customer interactions. By leveraging machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and automated insights for quality assurance.

With 24x7, instant, real-time support across channels like Web, App, Messenger, Instagram, Viber, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Our Voice and Chat AI, trained on over 3 million queries, understands customer intent and context with more than 80% precision, ensuring accurate, effective support. Complex queries are seamlessly transferred to online agents best equipped to handle them, optimizing the support process and enhancing user satisfaction.

Verloop.io is designed to assist agents in reducing first response times, lowering average handling times, and delivering more contextual a...

nd personalized responses, significantly improving efficiency. Trusted by over 5,000 businesses, including Nykaa, ADIB, RakBank, Kanmo Group, and Decathlon, Verloop.io’s omnichannel and multilingual automation handles over 100 million unique users, achieving a 90%+ support query deflection rate. Our voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best equipped to handle the chat. To further enhance customer experience, Verloop.io integrates with over 100 tools, including CRMs, ticketing systems (like HubSpot, Freshdesk, and Zendesk), marketing and sales automation platforms (Clevertap, Webengage, Leadfeeder, Capillary), payment gateways (Razorpay, CCAvenue, Xendit), and e-commerce portals (Shopify, Magento). This broad integration enables a unified and superior support experience across customer touchpoints. Ideal for businesses across industries and geographies, Verloop.io helps brands build strong customer relationships through contextual, personalised conversations that elevate engagement and satisfaction at every customer touchpoint.

Verloop Screenshots

0
0
1
2
3

Verloop Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

    Advisor Get Price CTA Image

    Confused about pricing? We've got you covered.

    Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

    Verloop Features

    • Popular features found in Live Chat
      Autoresponders
      Canned Responses
      Chat/Messaging
      File Sharing
      Mobile Access
      Multi-Channel Communication
      Real-Time Notifications
      Support Ticket Management
      Third-Party Integrations
      Transcripts/Chat History
      Transfers/Routing
    • More features of Verloop
      Activity Dashboard
      AI Copilot
      AI/Machine Learning
      Alerts/Escalation
      Alerts/Notifications
      API
      Appointment Scheduling
      Augmented Analytics
      Automated Responses
      Call Routing
      Chatbot
      Code-free Development
      Communication Management
      Computer Telephony Integration
      Content Generation
      Contextual Guidance
      CRM
      Customer Communication
      Customer Database
      Customer Experience Management
      Customer Service Analytics
      Customer Support
      Customizable Branding
      Dashboard
      Data Visualization
      Feedback Management
      Generative AI
      Geotargeting
      Group Messaging
      Human Handover
      Intent Recognition
      Interaction Tracking
      IVR
      Knowledge Base Management
      Language Detection
      Lead Capture
      Lead Distribution
      Lead Qualification
      Live Chat
      Monitoring
      Multi-Channel Data Collection
      Multi-Language
      Natural Language Processing
      Negative Feedback Management
      Offline Form
      One-to-One Messaging
      Performance Metrics
      Personalization
      Personalization and Recommendation
      Pre-Configured Bot
      Proactive Chat
      Query Suggestions
      Queue Management
      Real-time Consumer-facing Chat
      Real-time Conversations
      Real-Time Monitoring
      Reporting/Analytics
      Reporting & Statistics
      Sentiment Analysis
      SMS Messaging
      Social Media Integration
      Speech Recognition
      Survey/Poll Management
      Surveys & Feedback
      Text Analysis

    Verloop Integrations

    Freshdesk
    Freshdesk
    Shopify
    Shopify
    Connect
    Connect
    Meta for Business
    Meta for Business
    Slack
    Slack
    Zapier
    Zapier

    See all 8 integrations

    Verloop User Reviews

    Overall Rating

    4.7

    Ratings Breakdown

    5

    70%

    4

    30%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.4

    Value for money

    4.6

    Customer support

    4.9

    Functionality

    4.4

    Have you used Verloop and would like to share your experience with others?

    Anuj's profile

    Anuj S.

    Verified reviewer

    Retail

    201-500 employees

    Used daily for less than 2 years

    Review source

    Reviewed January 2019

    The Next Gen Chatbot

    5

    It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human
    Cons:
    Analytics piece is yet to be deep dived at the same position that their Product holds in the industry

    Read More

    VR

    Verified
    Reviewer

    Education Management

    501-1000 employees

    Used daily for less than 12 months

    Review source

    Reviewed September 2020

    The Best Chat Tool for Busines

    5

    As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.
    Cons:
    Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.

    Reasons for choosing Verloop

    Verloop was easy to use, We found the features where available what we were looking for

    Reasons for switching to Verloop

    They were expensive

    Read More

    SG

    Stephanie G.

    Entertainment

    11-50 employees

    Used daily for less than 6 months

    Review source

    Reviewed May 2018

    Verloop has automated our customer service & chat efforts. Love the bot and human take over feature

    4

    Chat automation for our website has improved our customer service efforts since we implemented Verloop.

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.
    Cons:
    Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan

    Vendor Response

    Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.

    Replied May 2018

    Read More

    VR

    Verified
    Reviewer

    Information Technology and Services

    10000+ employees

    Used weekly for free trial

    Review source

    Reviewed August 2022

    A really great "Smart" chatbot

    5

    Ratings Breakdown

    5
    Ease of use
    4
    Functionality
    icon
    Pros:
    The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily.
    Cons:
    There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great.

    Read More

    Jignesh's profile

    Jignesh P.

    Verified reviewer

    Animation

    2-10 employees

    Used daily for less than 12 months

    Review source

    Reviewed March 2019

    Verloop is Bot on sterioids with some edge over competitors

    5

    awesome so far

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Functionality
    icon
    Pros:
    Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes
    Cons:
    not connected with any mobile app so mobility issues are there support is slow

    Read More

    Muhammad's profile

    Muhammad I.

    Verified reviewer

    Used daily for less than 6 months

    Review source

    Reviewed May 2018

    Simple Bot with recipes as you want

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.
    Cons:
    I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors

    Read More

    VC

    Vindhya C.

    Verified reviewer

    Computer Games

    51-200 employees

    Used daily for less than 12 months

    Reviewed October 2019

    Verloop is a must have!

    5

    Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Bot receipies help us in answering queries faster.
    Cons:
    The notification modification doesn't exist.

    Reasons for choosing Verloop

    Cost. Customer support. Faster resolution of problems

    Read More

    KZ

    Kristen Z.

    Verified reviewer

    Internet

    11-50 employees

    Used other for less than 12 months

    Review source

    Reviewed April 2019

    A good chatbot at a good price

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Functionality
    icon
    Pros:
    The lifetime deal was a great value for this system.
    Cons:
    It takes a long time to set it all up, at least to do a good job on it.

    Read More

    OH

    OLIVER H.

    Verified reviewer

    Telecommunications

    501-1000 employees

    Used monthly for less than 2 years

    Review source

    Reviewed April 2021

    Adaptable, Intuitive Design, Agile

    4

    Centralized system that allows for multiple tasks input to be computized

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    Adaptable interface with user-intuitive Design and is agile and can be applied quickly
    Cons:
    Lack of customizable opportunities with custom API feeds

    Read More

    SD

    Sharon D.

    Used weekly for less than 6 months

    Review source

    Reviewed February 2018

    Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user
    Cons:
    Editor has a bit of a learning curve. User Interface can be improved greatly by adding more color

    Read More

    Showing 1 - 10 of 10 Reviews

    Popular Verloop Alternatives

    Main Product
    Verloop

    Verloop

    4.7
    (10)

    Ratings Breakdown

    • 4.40Ease of use
    • 4.57Value for money
    • 4.86Customer support
    • 4.40Functionality

    Pricing

    Available upon request

    Get Price
    Alternative Product
    LiveAgent

    LiveAgent

    4.7
    (1746)

    Ratings Breakdown

    • 4.57Ease of use
    • 4.65Value for money
    • 4.70Customer support
    • 4.57Functionality

    Pricing

    Starting at $15.00 per month

    Get Price
    Alternative Product
    inconnect

    inconnect

    3.9
    (19)

    Ratings Breakdown

    • 4.11Ease of use
    • 4.13Value for money
    • 3.74Customer support
    • 4.32Functionality

    Pricing

    Starting at $1.00 per month

    Get Price
    Alternative Product
    Tidio

    Tidio

    4.7
    (590)

    Ratings Breakdown

    • 4.66Ease of use
    • 4.48Value for money
    • 4.63Customer support
    • 4.61Functionality

    Pricing

    Starting at $24.17 per month

    Get Price
    Alternative Product
    Gladly

    Gladly

    4.8
    (137)

    Ratings Breakdown

    • 4.87Ease of use
    • 4.80Value for money
    • 4.84Customer support
    • 4.78Functionality

    Pricing

    Available upon request

    Get Price
    Alternative Product
    Zendesk Suite

    Zendesk Suite

    4.4
    (4065)

    Ratings Breakdown

    • 4.33Ease of use
    • 4.16Value for money
    • 4.26Customer support
    • 4.36Functionality

    Pricing

    Starting at $55.00 per month

    Get Price

    Other Top Recommended Live Chat Software

    Velaro
    Velaro

    3.9 (9)

    Recently recommended 4 times

    LiveHelpNow
    LiveHelpNow

    4.6 (72)

    Recently recommended 3 times

    Comm100
    Comm100

    4.7 (107)

    Recently recommended 2 times

    yellow.ai
    yellow.ai

    4.5 (37)

    Recently recommended 2 times

    Advisor Get Price CTA Image

    Stuck Between Options?

    Our experts can help you compare Verloop with other top options, so you can find the best fit for your needs.

    See what companies are saying about Software Advice