InfoCision 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

InfoCision

3.3

(3)

Pricing

Pricing available upon request

About InfoCision

InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound calling, leads and call centers. The platform enables managers to pre-fill customer data and demographics, score incoming calls, train call center agents, measure quality, motivate staff, and integrate SMS self-service options.

Administrators can automatically dial numbers in the database based on rules set up in the system. Additionally, teams can record calls and assign tickets to agents based on the type of issue raised by customers.

InfoCision Screenshots

InfoCision Pricing and Plans

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InfoCision Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of InfoCision
Activity Dashboard
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Reporting
Call Tracking
Chat/Messaging
Inbound Call Center
Lead Generation
Live Chat
Support Ticket Management
Third-Party Integrations

InfoCision User Reviews

Overall Rating

3.3

Ratings Breakdown

33%

Secondary Ratings

Ease of Use

3.7

Value for money

3.3

Customer support

3.7

Functionality

3.3

Have you used InfoCision and would like to share your experience with others?

Pablo U.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for more than 2 years

Reviewed September 2021

Faithful Partnership

Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.

Cons:

You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.

Reasons for choosing InfoCision

Year of experience and better product.

Reasons for switching to InfoCision

Better product, better service, better experience.

John B.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for more than 2 years

Reviewed September 2021

Ease of Use

Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.

Cons:

Escalation of minor technical issues when they arise

miranda l.

Verified reviewer

Environmental Services

10000+ employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Very Unprofessional

I had applied at this company and went threw all the long process and they block me from applying for the job and don't even give a reason. I think it is unprofessional and immature for a business to not even give a reason and BLOCK someone for applying. What company blocks someone from applying? Not any professional company I know of would. I would hate to think how they treat there employees. I am by far more qualified for the job anyways. I just wanted people to know how this company works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I don't have anything good to say about this company .I think this company is a bunch of unprofessional people working there. You don't even get a chance to speak to anyone .

Cons:

This company makes you go threw the long process and steps for employment. You waste half a day applying for the job and everything passes and then you check and they have me blocked and give no explanation.

Showing 1 - 3 of 3 Reviews