Alida 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Alida

5.0

(7)

Pricing

Pricing available upon request

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.

That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.

With Alida, innovative companies like HBOMax, Adobe, Lululemon, and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.

Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experience initiatives.

Join us on our mission to put truth into action at www.alida.com and @alidaTXM.

Alida Screenshots

Alida Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Alida Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Alida
A/B Testing
Access Controls/Permissions
Activity Dashboard
API
Conditional Logic
Contact Database
Content Creation
CRM
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Visualization
Discussions/Forums
Email Management
Email Reminders
Engagement Tracking
Event Management
Face-to-Face
Filtering
Heatmaps
Ideation
Member Directory
Membership Management
Mobile Survey
Moderation
Monitoring
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
Panel Management
Pulse Surveys
Question Library
Question Piping
Randomization
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
SSL Security
Statistical Analysis
Survey Builder
Survey/Poll Management
Survey Sample Management
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
User Research Analysis
Visual Analytics

Alida Integrations

Klaviyo

Okta

Calendly

Zendesk Suite

Marketo Sales Connect

Tableau

See all 46 integrations

Alida User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.7

Functionality

4.1

Have you used Alida and would like to share your experience with others?

Verified

Reviewer

Consumer Goods

51-200 employees

Used daily for more than 2 years

Reviewed December 2021

Easy to use for this non-research expert

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The survey tools are easy to use. I like the drag and drop features, plus being able to save questions I use often as templates. We moved from Spark 1 to Spark 3 and I very much appreciate the ease of programming survey logic as well as adding images to questions within the newer system.

Cons:

There are a few survey types I still need to go back to use the old Spark 1 system for, but I know these functions are on the road map in the future for Spark 3.

Jessica W.

Verified reviewer

Retail

10000+ employees

Used weekly for more than 2 years

Reviewed December 2021

A good tool for more than basic needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's extremely powerful to have a community of members who can be reached with just a few clicks of a button. This allows the voice of the customer to be an easy inclusion in our business strategy.

Cons:

I struggle to find a more generic way the software could be updated, or something I strongly dislike.

Reasons for choosing Alida

When comparing a top tier tool to other top tier tools, it's admittedly difficult to find differentiators enough to select one over the other. A main deciding factor in continuing with Alida is the one stop shop offering - everything research, distribution related that we wanted to use was offered by one company (rather than a combination of partnerships).

Jennifer R.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Reviewed April 2021

Alida is an innovative company with top notch customer service.

We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The experience with Alida's customer success team has been excellent. They are very responsive and knowledgeable. We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.

Cons:

Navigating between two survey platforms is challenging for our programmers.

Michelle G.

Verified reviewer

Retail

10000+ employees

Used weekly for more than 2 years

Reviewed December 2021

User friendly, effective way to gather insights!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Alida's Sparq software is very easy to use and a great way to engage with a community of consumers. Programming and sending surveys is a quick and straightforward process and consistently provides rich insights.

Cons:

The options for programming survey logic could be a bit more sophisticated. The basics are all there and very straightforward to program, but it would be nice to see some additional capabilities going forward.

Vanessa B.

Verified reviewer

Gambling & Casinos

1001-5000 employees

Used daily for more than 2 years

Reviewed April 2021

Alida's software has been a great help internally to understand our players better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players

Cons:

There isn't really anything we dislike with Alida

Christina P.

Verified reviewer

Online Media

1001-5000 employees

Used weekly for more than 2 years

Reviewed April 2021

Highly recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendliness - the functionality of Alida makes it simple to design surveys, use the data, onboard new team members, etc.

Cons:

There could be a few more programming features, like enabling respondents to upload images/videos

Jake H.

Verified reviewer

Retail

10000+ employees

Used monthly for less than 12 months

Reviewed December 2021

Macy's User Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use with survey creation; very intuitive for someone who has not used it before. I started with Alida about six months ago and I feel proficient

Cons:

The logic feature can feel weak at times in terms of its capabilities

Showing 1 - 7 of 7 Reviews