Avid CRM 2026: Benefits, Features & Pricing

Wondering if Avid CRM is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Avid CRM

4.1

(138)

Pricing

Starting at $25.00 per month

About Avid CRM

Prophet CRM from Avidian is a cloud-based customer relationship management (CRM) application that can be integrated with Microsoft Outlook for extending Outlook's functionalities. The solution enables multiple sales teams to unify their emails, contacts, calendar details and communication records within a single application.

Prophet CRM automates tracking of Outlook-based emails, meetings, contacts, and calendar invites on a daily basis. With a single Outlook interface, users can directly work with one application and track activities in the sales pipeline. The solution provides valuable insights into the sales process along with the ability to track winning and losing leads.

With Prophet CRM dashboard, sales persons can track engagement with their clients, view their pipeline and scheduled tasks, set follow-ups, prioritize tasks and configure reminders for critical milestones during the sales pitch.

Prophet CRM offers both subscription and perpetual licensing options to its users.

Avid CRM Screenshots

Avid CRM Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Avid CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Avid CRM
Calendar/Reminder System
Contact Database
Contact Management
CRM
Dashboard
Data Import/Export
Email Tracking
Interaction Tracking
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Mobile Access
Opportunity Management
Pipeline Management
Prospecting Tools
Reminders
Search/Filter
Shared Contacts
Source Tracking

Avid CRM User Reviews

Overall Rating

4.1

Ratings Breakdown

41%

45%

Secondary Ratings

Ease of Use

3.9

Value for money

4.2

Customer support

4.4

Functionality

3.9

Cherilyn S.

Verified reviewer

Information Technology and Services

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed April 2016

Prophet as a Sales Tool

What I like best about this product is that it is easy to use, yet more complex depending upon needs. It is easily customized to meet individual business needs and allows us visibility to our entire team with regards to meetings, contacts, opportunities, etc. What I like the best about this vendor is that they are extremely responsive, very helpful and knowledgeable about their product. Their different tiers of service walk you through each element of your issue until completely resolved, which usually has a quick turn around time. They are also really helpful with training and answering all types of questions about their product. I would recommend that anyone evaluating this software should evaluate it fully, by downloading a demo and inputting test information. Itis the only way to see what it is capable of, which is a lot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

This software has many pros, including its integration with Outlook. It is easy to install, and there are lots of training sessions and videos available for use. There is no separate system to log into, it is always open and available, no passwords to get through.

Cons:

Honestly, there isn't much that I don't like about the product. Sometimes it can have its quirks but the engineers at Avidian are constantly updating the software so that any issues that are encountered are fixed in constant product updates and releases.

Esther G.

Verified reviewer

Chemicals

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Prophet CRM Review

Because we had a very large contact database, we needed to export over 60,000 contacts. At the first, that proved to be quite time-consuming and almost impossible. After working with the Prophet support team, we were able to get some things fixed and 'tweaked' and finally got it working correctly. It is easy to use now, and I have learned a lot about howing to work with the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of importing and exporting contacts when making changes.

Cons:

That the Company module and the Contact module are separate. It creates double work at times.

Reasons for switching to Avid CRM

To allow our sales people to access their contacts via cloud.

Krista H.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

A great tool in theory, but doesn't live up to potential

Disappointing! We are currently shopping for a new vendor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It seems that this platform would be really easy to use for a team that is not super tech-savvy. Given the fact that it is integrated into Outlook, something everyone already knows how to use, it has the possibility of being a highly effective tool, and one that could be integrated into an existing business seamlessly with just a few tweaks to our own normal habits and routines in the ways we utilize Outlook.

Cons:

Prophet tends to crash my Outlook on a regular basis. Customer support has been dismal at best. We have had promises since day 1 of having an engaged and supportive team working with us to maximize our ability to use the platform but our true experiences have a lot left to be desired.

Reasons for choosing Avid CRM

Ease of use with Outlook integration

Yasmine J.

Verified reviewer

Management Consulting

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2023

Very Highly Recommend

We have been using Prophet since 2006, and it has definitely helped us track clients and maintain relationships over the years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy, love that it integrates directly with Outlook.

Cons:

A couple of reports that I need are not available, but overall it meets all our needs.

Reasons for choosing Avid CRM

Integration with Outlook, no need to open and use another program. Pricing was very attractive.

Dani G.

Verified reviewer

Industrial Automation

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Easy to use, hard to forget

Prophet has dramatically increased our speed to quote & has given us more visibility on what is in the pipeline. The workflow manager has been useful for follow up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration into outlook makes it very easy to use. The customization aspect also allowed us to make it relevant to our niche industry.

Cons:

Sometimes it crashes when I am inputting information. When this is an issue support is usually quick to help.

Reasons for choosing Avid CRM

Prophet was a better value & had much more customization for our business. It is also a lot more intuitive to learn & the outlook integration makes it easy to work into your daily routine.

Vendor Response

Thanks for taking the time to post a review! I'm thrilled to read that by using Prophet your company has become more productive!

Replied October 2019

Brad C.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

If you use Outlook you can use Prophet

Overall very positive experience. The support has been great. We now have an easy to use CRM that lives in our email client that is always used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CRM is an integrated part of Outlook. If you didn't know better, you'd think it is a feature of Outlook.

Cons:

It's only available on PCs. There are so many possibilities that it can be overwhelming.

Reasons for choosing Avid CRM

Integrated with Outlook

Reasons for switching to Avid CRM

BrightMove's CRM is rudimentary and only a feature of a larger product.

Vendor Response

Thanks for posting a review! I'm happy to read that you find our product helpful and easy to work with :)

Replied October 2019

Laura M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed October 2019

Intuitive, Easy to Manage and Integrated

It lets you get going quickly and creating contacts and opportunities on the first day. We did a few hours of training and problem-solving from Avidian with a shared screen, which helped, but is a bit pricey.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program is easy to manage and customize to your ever-changing needs. The program is also intuitive, you can mostly figure out how to use, enter and customize without a lot of assistance. It's great that it fully integrates into Outlook, where it can even create Tasks and track emails.

Cons:

It feels a bit "clunky" and needs some further refinement. The user interface needs a bit more refinement. It has so many customization options and things you can do, but it's hard to unpeel and see every option.

Reasons for switching to Avid CRM

Everyone liked how it can be customized to our needs and fully integrates into Outlook.

Vendor Response

I'm glad that you find Prophet CRM useful. Thanks for the review!

Replied October 2019

Heidi R.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Pro and Cons

Our office has used some form of Prophet since I started in 2012. I'm not sure how long before that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease if moving from one screen to the next

Cons:

Double checking the entry dates depending on which screen you are one. You need to make sure you change the date only once in cash receipts while you're making entries. Misc. Cash defaults to the current date after each entry.

Lorenzo C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Effective CRM Solution for Business

Prophet CRM is the program that helps manage customer relations, and it increases business sales.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software gives the right lead management, which increases business sales.

Cons:

The support of CRM solution from this program faces no fault, and this gives us a dependable communication.

Bill H.

Verified reviewer

Real Estate

51-200 employees

Used unspecified for less than 12 months

Review source

Reviewed April 2016

Very User Friendly

Prophet is one of the more user friendly CRMs I have ever dealt with. Customizable and easily accessible without having to open up any additional programs is a huge plus. We use it for tracking our marketing and client service operations and has been working out quite well.

Ratings Breakdown

Ease of use

Value for money

Pros:

The ability to customize pretty much any field is a definite highlight of this program along with the ability to export into Excel and create spreadsheets with any of the given information within Prophet is a true timesaver.

Cons:

Since the program is geared towards more the sales efforts within a company, not all of the features are able to be manipulated in a way to pull the built in reporting features.

Showing 1 - 10 of 138 Reviews

See All Reviews