Certainly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Certainly

4.4

(13)

Pricing

Pricing available upon request

About Certainly

Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support.

Certainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human.

Certainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more.

Services are offered on a monthly subscription basis and customer support is...

Certainly Screenshots

Certainly Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Certainly Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Certainly
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
API
Campaign Management
Chatbot
Chat Transcript
Code-free Development
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
File Management
For Developers
For eCommerce
For Sales Teams/Organizations
Intent Recognition
IVR
Live Chat
Mobile App
Multi-Channel Management
Multi-Language
Natural Language Processing
Natural Language Search
Personalization
Pre-Configured Bot
Proactive Chat
Process/Workflow Automation
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Speech Recognition
Surveys & Feedback
Tagging
Template Management
Visual Analytics

Certainly Integrations

Salesforce Platform

Dixa

ChatBot

Slack

Zendesk Suite

Klaviyo

See all 26 integrations

Certainly User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

31%

15%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.6

Functionality

4.3

Have you used Certainly and would like to share your experience with others?

David E.

Verified reviewer

Entertainment

201-500 employees

Used weekly for less than 6 months

Reviewed April 2020

Strong & very reasonably priced bot solution from a service oriented company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here! (Some handholding by the BotXO service team was needed though! Which brings us to the next point...) Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve. Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with. And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly. The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Cons:

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules. Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps. There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support) Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available. Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Reasons for choosing Certainly

There were a few factors but pricing was the biggest one by far. We found their pricing to be exceptionally reasonable for the features offered by the solution. Other reasons of note for us picking BotXO is because they came highly recommended by partners we trust, such as our customer success manager at Zendesk. It also helped in our decision that they are a startup with a relatively new product which is still in active development. For us it means a lot to be able to work with a vendor - i.e. proposing ideas for features & improvements & reporting bugs. In our experience, the startup type companies are much more flexible & nice to work with in this regard.

Casper M.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 12 months

Reviewed February 2020

Bot software that works

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration options. Secondary the drag n drop interface, where you build your magic.

Cons:

Like any other skill you try to learn, it takes time before you master the skill.

Reasons for choosing Certainly

Integrations. Customer service. Easy drag n drop interface.

Vendor Response

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Replied May 2020

Benjamin D.

Verified reviewer

Insurance

501-1000 employees

Used weekly for more than 2 years

Reviewed February 2020

Worth the monet

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs. Worth the money

Cons:

The lack of Analytics data The confusing setup when the bot is large

Vendor Response

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Replied May 2020

Regin J.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Reviewed March 2020

aio

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues.

Cons:

Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Reasons for choosing Certainly

BotXO was much faster and easier to build, test and edit than DialogFlow. What took 10 to 15 minutes in Dialogflow, it would take only 30 seconds in BotXO.

Vendor Response

Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team

Replied June 2020

Nadin K.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 2 years

Reviewed February 2020

Everybody can builed a bot

I have had a super successful and very educational journey with botxo. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line is that our customers can get help 24 hours a day without me having to have staff in the department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it is very user-friendly and that you can build the bot yourself without depending on a IT department.

Cons:

Some problems with the integration update

Vendor Response

Dear Nadin. Thank you for your feedback! We appreciate that very much. We are glad to hear that you had a successful journey with us, despite the initial problems with the integration update. We are very happy that you find the BotXO Platform user-friendly and that you could build the bot without any coding. We are looking forward to supporting Tiger of Sweden further on your chatbot adventure! The BotXO Team

Replied May 2020

Emily M.

Verified reviewer

Arts and Crafts

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Smart AI, very high success rate

It's been great! I'd say that starting the integration with Certainly was one of the best decisions we've ever made.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about Certainly is its success rate and efficiency. The AI is very smart and it gets even better over the time. Since we have the integration with Certainly, the daily workflow of customer service department has become easier than ever.

Cons:

Nothing comes to mind to be honest, it's quite user-friendly and it gives you all the necessary tools to guarantee its success.

Peder R.

Verified reviewer

Education Management

501-1000 employees

Used other for less than 12 months

Reviewed February 2020

Great software to build your chatbot

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Cons:

Not really any, I feel like this is a great choice.

Reasons for choosing Certainly

Because of better customer support.

Reasons for switching to Certainly

Because of better customer support.

Vendor Response

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Replied May 2020

Mark d.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Fantastic platform to build your chat bot!

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The one thing that stood out from the start was the ease to work with BotXO: The intuitive use of the platform itself and the support from our Customer Success manager. With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time.

Cons:

I would like some more easy options to export items / flows for translation to another languages.

Verified

Reviewer

Leisure, Travel & Tourism

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed May 2019

Great product, but lack of service and intuition

Great product with a lot of good opportunities. However you need to invest a lot of time yourself to master the programme, since there is no customer service. They always refer to the manual, which doesn't alweays have all the answers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its userfriendly and easy once you have learned to use it. Lots of great possibilites and lots of customer data.

Cons:

Some of the functions are not very intuititive to use. Also it loades rather slowly, especially the overview of Global connections is slow and messy. Also messy overview of received conversations. It would have been nice to make new and use reports better.

Vendor Response

Dear customer We are pleased to read that you find our product great with a lot of opportunities. Our team is working on making sure that those opportunities will be seized, which includes releasing new, more intuitive functions as well as providing clearer overview and use of the reports. Thank you for your feedback which is a huge help to us in mastering our software even better! Your humans at BotXO

Replied May 2019

Verified

Reviewer

Computer & Network Security

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed May 2019

Fast and easy to get started

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to get started with the basics, you will have a bot up and running in no time. The support is fast and reliable, with quick fixes and direct help. Easy to cusomize and design - both on its operations and the GUI. Up time is second to none - good work BotXO.

Cons:

Reporting functions are a bit basic, and it tends to load very slow, hven bot has been running for a while. The platform can get "confused" over keywords and global connections, and this can result in some strange replies from the bot.

Vendor Response

Dear customer We are glad to hear that getting started with our bot has mostly been a fast and easy experience, also in terms of customization and design. We are working on advancing the reporting functions as well as the chatbot's ability to use Natural Language Understanding to better understand and engage your users. We highly appreciate your feedback which enables us to build an even smarter bot! The BotXO Team

Replied May 2019

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