Cisco Finesse 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cisco Finesse

4.9

(11)

Pricing

Pricing available upon request

About Cisco Finesse

Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training, live chat, and silencing capabilities for agents who are not available to handle customer inquiries. In addition, Cisco Finesse provides advanced analytics to understand agent behavoirs pertaining to queue metrics such as quickest response time and longest queue time.

Cisco Finesse Screenshots

Cisco Finesse Pricing and Plans

Starting price: Connect with an advisor for pricing

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Free Version

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Cisco Finesse Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Cisco Finesse
Activity Dashboard
Agent Interface
Alerts/Notifications
API
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chatbot
Chat/Messaging
Collaboration Tools
Customer Experience Management
Customer History
Customizable Reports
Dashboard
Email Management
Employee Coaching Tools
File Sharing
Interaction Tracking
Live Chat
Monitoring
Multi-Channel Communication
Progress Tracking
Project Management
Quality Management
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Single Sign On
Support Ticket Management
Workforce Management

Cisco Finesse Integrations

Cisco Unified Communications Manager

Cisco Finesse User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

5.0

Value for money

4.7

Customer support

4.8

Functionality

4.8

Have you used Cisco Finesse and would like to share your experience with others?

Charity Mae C.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Reviewed June 2023

Cisco FINESSE, AT IT'S FINEST!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy for me to use it and can communicate with my customer well

Cons:

so far, everything is going well kudos!

Rico G.

Verified reviewer

Government Relations

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Cisco puts the 'Fine' in Finesse!

We've had a great experience while using Finesse. That goes from the administrative side down to the end users who take calls daily using this platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great overall platform that is as reliable as it is scalable. It allows multiple departments and teams to be set up in the call center queue to take various calls from clients in either an office or work-from-home environment.

Cons:

Not much to dislike overall. It meets all of our needs from cost and functionality standpoints.

Reasons for choosing Cisco Finesse

The overall Cisco name and compatibility with Jabber. Our organization is very Cisco-centric from our phone systems to our network infrastructure. It just made the most sense.

Nathaniel W.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Finesse review

Ratings Breakdown

Ease of use

Functionality

Pros:

Allows me to see active teammates and helps with logging my calls.

Cons:

Can be finicky and randomly disconnect from the phone app not tracking any calls.

Farid S.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Cisco finesse

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is clean and user-friendly, making it easy for agents to manage calls, chats, and other tasks efficiently.

Cons:

Cisco Finesse can be expensive for smaller organizations, especially when factoring in licensing and potential infrastructure costs

Vishal J.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Cisco finesse review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cisco Finesse is highly appreciated for its user-friendly interface tailored to contact center environments.

Cons:

Cisco finesse can be more improve by upgrading its api

Navdeep K.

Verified reviewer

Insurance

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Product Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Call Routing fast, history easily available, call diversion easy both to client, in branch and out of branch.Provide the name of location from where we receives call makes our job easy.

Cons:

I don't come across any cons for this software

Kelly R.

Verified reviewer

Computer & Network Security

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Cisco

it is a fast-paced way to keep on top of things and able to handle any mode of calls and like anything else needs updates like all other voip or online serves.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use saves sign in being using for 3 years

Cons:

crashed in the middle of a call once in a while

Fabian P.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

talking to the world!!!

Cisco Finesse has one of the best outbound and inbound calling features, you can stay connected with customers and you can find the time to fix issues real quick or transfer the calls to designated queues without having to keep the customers waiting for too long.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talking to customers and resolving their issues it is an amazing feeling of accomplishment. The calls are crystal clear and customers can hear and have great dialogues with you.

Cons:

Calls can cut out in the middle of a conversation this rarely happens but it can feel disappointing some times.

Andrea M.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

Cisco Finesse

I’ve loved it . Working remote my phone can only ring when my laptop is open and connected to WIFI. When I’m off work and I shut down the laptop it won’t ring . It’s not bulky and keeps things nice and neat at my desk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works like a normal phone without the bulkiness of a hard wired land line . I am a remote employee and the completely on my laptop. Very easy to use , and it never rings when I’m not working anymore !

Cons:

Nothing ! It works great! Super easy to learn.

Amy S.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Cisco Finesse

Very happy so far with Cisco Finesse for my daily tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Cisco Finesse on a daily basic at work. It is so useful to answer calls, call out and keep record of call log. We can transfer calls easily through our company.

Cons:

The call recording option would be great.

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